NEW YORK, Oct. 26 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a provider of online engagement solutions that facilitate real-time assistance and expert advice, and Engage, an Australia-based customer contact solutions business, established in partnership with the Clemenger Group, today announced they have partnered to bring LivePerson's market-leading real-time, intelligent online engagement solutions to businesses throughout the Asia-Pacific region.
Under the partnership, Engage will act as the direct sales channel for LivePerson in the region. Initial sales efforts will focus on Australia and New Zealand. The combined solution of LivePerson's technology and Engage's customer contact solutions can transform the way Australians interact with companies online, and will enable online businesses to generate more value from their online marketing and sales initiatives.
"LivePerson is one of the most innovative, intelligent and customer-friendly service offerings available today, and is used by leading companies around the world to boost online revenue, improve customer satisfaction, and create operational efficiencies," said Kevin Panozza, Engage CEO. "We are thrilled to be able to bring the company's unique, real-time proactive chat capability to online businesses in this region, to help them generate more value through their online sales and service channels."
"As we partner with Engage, a subsidiary of BBDO's Clemenger Group, in the Asia-Pacific region to grow and expand our Enterprise presence, we expect to emulate the success of LivePerson in the US and Europe," said Jim Dicso, Executive Vice President of Sales and Service at LivePerson. "We see growing demand for proactive, online engagement solutions throughout the Asia-Pacific region, particularly within the telecommunications and financial services markets – two industries where we have extensive knowledge and experience."
LivePerson's intelligent engagement solutions have proven to deliver both top and bottom line results for online businesses of all sizes. Upon implementing LivePerson solutions, customers typically see:
- A 20% increase in online sales conversions
- A 40% increase in average order value
- A 25% decrease in email and voice support costs
- Customer satisfaction scores well above other human-assisted channels
To learn more about LivePerson's Enterprise solutions in the Asia-Pacific region, please visit http://www.letsengage.com.au/
LivePerson (http://www.liveperson.com) is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online. More than 8,500 companies, including EarthLink, Hewlett-Packard, Microsoft, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City, with offices in Atlanta, San Francisco, London and Tel Aviv.
Engage is an Australian customer contact solutions business, established in partnership with the Clemenger Group and drawing on Australia's most experienced contact centre team to help companies realign their service to meet changing customer needs and expectations. Engage provides the world's latest and most sophisticated customer contact technology, allowing customers to connect with companies using the media and channel of their choice, from Skype to SMS, iPhone and other smart phone apps, Instant Messaging (IM) and proactive chat - as well as the traditional phone call or email. The Engage hosted service allows companies to run the most advanced contact center solutions without the capital expenditure cycles and complexities associated with traditional contact center technology. This Software as a Service (SaaS) solution allows companies to establish lower cost contact center operations within their existing business, rather than outsourcing to domestic or offshore operators.
SOURCE LivePerson, Inc.