LivePerson Announces Third Quarter 2013 Financial Results

NEW YORK, Nov. 6, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions that increase conversions and improve the customer experience online, today announced financial results for the third quarter ended September 30, 2013.

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Revenue

Revenue from business operations (B2B) for the third quarter was $41.4 million, a 15% increase as compared to the third quarter of 2012.  Total revenue, which includes our consumer operations, was $45.2 million for the third quarter, a 14% increase from the third quarter of 2012.   

Revenue from consumer operations for the third quarter was $3.8 million.

For the nine month period ended September 30, 2013, B2B revenue, excluding the small business segment, has grown 19% over the same period in 2012.

Bookings for the third quarter of 2013 were $10.2 million, which compares to $7.1 million last quarter and $8.1 million in the third quarter of 2012.  Bookings are measured as incremental new contractual commitments from new or existing midmarket or enterprise customers, excluding nonrecurring and usage-based fees.  

"The accelerating demand for digital engagement is something we're seeing on a global scale.  During the quarter we signed several major expansions with existing enterprise and mid-market customers and added a record number of new logos to our client base," said CEO Robert LoCascio.  "A growing number of customers are leveraging the broader capabilities of our solutions and driving greater business value through a multi-channel engagement strategy."

Customer Expansion

LivePerson signed a total of 163 deals in the quarter, consisting of both new and existing customers, adding 55 new enterprise and midmarket customers during the quarter, including:

• A leading provider of education technology solutions
• A top global asset manager for institutions, individuals and financial intermediaries
• A major furniture manufacturer

The Company also expanded business with:

• A global automotive financing, retail leasing and financial services corporation
• A leading international provider of mobile communication services
• One of the world's leading manufacturers and marketers of beauty products

Net (Loss) Income

Net loss for the third quarter of 2013 was $0.7 million or $0.01 per share, as compared to net income of $1.6 million or $0.03 per share in the third quarter of 2012.    

Adjusted Net Income and Adjusted EBITDA

LivePerson considers adjusted net income and adjusted earnings before other income/(expense), taxes, depreciation, amortization, stock-based compensation and other non-cash charges, if any (adjusted EBITDA) to be important financial indicators of the Company's operational strength and the performance of its business. These results should be considered in addition to results prepared in accordance with generally accepted accounting principles in the United States (GAAP), but should not be considered as a substitute for, or superior to, GAAP results.

The difference between adjusted EBITDA per share, a non-GAAP measure, and GAAP EPS, is other income/(expense), taxes, depreciation, amortization, stock-based compensation and other non-cash charges, if any.  The difference between adjusted net income per share and GAAP EPS is amortization of purchased intangible assets and stock-based compensation.

A reconciliation of the differences between adjusted EBITDA and adjusted net income, and the most comparable financial measure calculated and presented in accordance with GAAP, is presented under the heading "Reconciliation of Non-GAAP Financial Information to GAAP" immediately following the Condensed Consolidated Statements of Operations included below.

Adjusted net income for the third quarter of 2013 was $3.8 million or $0.07 per share, as compared to $4.6 million or $0.08 per share in the third quarter of 2012.

Adjusted EBITDA for the third quarter of 2013 was $5.2 million or $0.09 per share, as compared to $7.4 million or $0.13 per share in the third quarter of 2012.

Cash

The Company's cash balance was $77.4 million at September 30, 2013 as compared to $75.0 million as of June 30, 2013.  The Company generated approximately $3.0 million of cash from operations in the third quarter, and incurred planned capital expenditures primarily related to the purchase of servers and computer networking equipment and expansion of its corporate offices, resulting in a cash outlay of approximately $2.0 million. 

Financial Expectations

Following is the Company's current expectation for financial and operating performance.   

Fourth Quarter 2013

• Revenue of $46 - $47 million
• Diluted adjusted EBITDA of $0.09 - $0.11 per share
• Diluted adjusted net income of $0.04 - $0.06 per share
• GAAP EPS of $(0.01) - $0.01
• Fully diluted share count of approximately 56 million

Full Year 2013

• Revenue of $177 - $178 million
• Diluted adjusted EBITDA of $0.33 - $0.35 per share
• Diluted adjusted net income of $0.19 - $0.21 per share
• GAAP EPS of $(0.04) - $(0.06)
• Fully diluted share count of approximately 56.3 million

Other Full Year 2013 Assumptions

• Amortization of purchased intangibles of approximately $3 million
• Stock-compensation expense of approximately $12 million
• Effective tax rate of approximately 28%, producing a potential tax benefit
• Cash tax rate of approximately negative 7%, resulting in a cash tax payment
• Depreciation of approximately $9 million
• Capital expenditures of approximately $10 million

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows (in thousands):

Amortization of Purchased Intangible Assets  

Included in the accompanying financial results are expenses related to the amortization of purchased intangible assets, as follows (in thousands):

Earnings Teleconference and Video Discussion Information

The Company will discuss its third quarter 2013 financial results during a teleconference today, November 6, 2013.  To participate via telephone, callers should dial in five to ten minutes prior to the 5:00pm eastern start time; domestic callers (U.S. and Canada) should dial 877-507-3684, while International callers should dial 706-634-9559, both should reference the conference ID "91031342".  The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at http://www.liveperson.com/about/ir. 

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call.  To access the replay, please call 855-859-2056 (U.S. and Canada) or 404-537-3406 (international).  Please reference the conference ID "91031342".  A replay will also be available on the investor relations section of the Company's web site at http://www.liveperson.com/about/ir.  

The Company will also post a video discussion of its third quarter results on YouTube.  To view, click on the following link: http://www.youtube.com/user/myliveperson.

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.  This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

For more information, please visit www.liveperson.com.  To view other global press releases about LivePerson, please visit pr.liveperson.com.

Non-GAAP Financial Disclosure

Investors are cautioned that the following financial measures used in this press release are defined as "non-GAAP financial measures" by the Securities and Exchange Commission, or SEC: adjusted EBITDA, or earnings/(loss) before other income/(expense), taxes, depreciation, amortization, stock-based compensation, other non-cash charges, if any; and adjusted net income, or net income excluding amortization of intangible assets and stock-based compensation.  These measures may be different from non-GAAP financial measures used by other companies. The presentation of this financial information, which is not prepared under any comprehensive set of accounting rules or principles, is not intended to be considered in isolation.  In addition, although we have provided a reconciliation of these measures to the nearest comparable GAAP measures, they should not be construed as alternatives to any other measures of performance determined in accordance with generally accepted accounting principles, or as indicators of our operating performance, liquidity or cash flows generated by operating, investing and financing activities, as there may be significant factors or trends that they fail to address.  We present this financial information because we believe that it is helpful to some investors as a measure of our performance.  We caution investors that non-GAAP financial information, by its nature, departs from traditional accounting conventions; accordingly, its use can make it difficult to compare our current results with our results from other reporting periods and with the results of other companies.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change.  Although these expectations may change, we are under no obligation to inform you if they do.  Actual events or results may differ materially from those contained in the projections or forward-looking statements.  Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly revenue and operating results; the adverse effect that the global economic downturn may have on our business and results of operations; competition in the markets for online sales, marketing and customer service solutions, and online consumer services; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the currency of regions where we have operations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; our ability to expand our operations internationally; risks related to the ability to successfully integrate past or potential future acquisitions; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; delays in our implementation cycles; risks associated with our current or future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; risks related to our operations in Israel, and the civil and political unrest in that region; and risks related to our common stock being traded on more than one securities exchange, which may result in additional variations in the trading price of our common stock.  This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements.  Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

Investor contact:
Stacey Yonkus
212-609-4236
[email protected]

SOURCE LivePerson, Inc.