MIAMI, Feb. 24, 2011 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN) was presented with a Stevie® Award in the Customer Service or Call Center Training Practice of the Year category in the fifth annual Stevie Awards for Sales & Customer Service this past Monday.
"We are honored to receive the Best Customer Service Training Award," said LivePerson CEO Robert Locascio. "This award demonstrates our commitment to working closely with our customers to maximize LivePerson solutions and increase value to their businesses. More than just deploying a product to a call center, we maximize results by providing strategic guidance so that businesses can leverage their existing skills to reach the connected customer at whole a new level."
LivePerson, Inc. is a market leader in intelligent, real-time online customer engagement for sales and service. While LivePerson customers typically enjoy a 20% to 25% uplift in online sales conversions and a 40% increase in average order value, the software alone does not brings these results. Chat agents are "the secret sauce" of the LivePerson deployment." For this reason, LivePerson provides exceptional chat agent training for our customers to ensure optimal results in the live chat implementation process.
Aside from remote training, the LivePerson team also offers on-site sessions, typically travelling across the globe to provide a two and a half day workshop to our Enterprise customers. Within this training, LivePerson coaches agents the most effective ways of managing chat sessions and delivering a high standard of customer support, which strengthens the business's brand.
Nicknamed "Stevies" for the Greek word for "crowned," the trophies were presented to honorees during a gala at the Eden Roc Renaissance Hotel in Miami Beach. LivePerson was among more than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year's Stevie Awards. There were 25 categories for customer service professionals, as well as 40 categories for sales professionals.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
LivePerson (http://www.solutions.liveperson.com/) is a leading provider of real-time intelligent engagement solutions that optimizes online conversions, customer service and support costs for companies of all sizes. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online. More than 8,500 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.
SOURCE LivePerson, Inc.