"For nearly two years, we've studied how robots in our San Jose Orchard Supply Hardware store can help customers more effectively navigate the store to find products and assist employees with inventory scanning," said Kyle Nel, executive director of Lowe's Innovation Labs, the company's disruptive innovation hub. "Now, we are taking those learnings and applying them to a focused group of Lowe's stores to see how the technology supports a broader customer and employee base."
LoweBot will add a layer of support to amplify the trusted advice of Lowe's employees as it helps customers with simple questions, enabling more time for employees to focus on delivering project expertise and personalized service. Having the ability to scan inventory and capture real-time data with LoweBot will also help detect patterns or gaps that will ultimately influence business decisions.
As an omni-channel home improvement company, Lowe's is working relentlessly to shape the future of retail and deliver simpler and more seamless interactions with its customers. Lowe's launched Lowe's Innovation Labs in 2014 to explore ways to meet the changing expectations of the customer today while evolving the company's capabilities to better serve customers in the future. Intelligent help is just one area that the Labs is pursuing to see how emerging technology can improve the customer experience and complement employee project expertise.
LoweBot was developed through a partnership between Lowe's Innovation Labs and Fellow Robots, the same Silicon Valley technology company specializing in the design and development of autonomous service robots that worked on the OSHbot pilot. The partnership was initiated through SU Labs, a Singularity University program that connects corporate innovation teams with startups and other organizations to explore exponentially accelerating technologies and create new sustainable business solutions.
"We designed the NAVii robot to make the shopping experience easier for consumers – simplifying the process of finding the product you're looking for – while also managing the back-end and keeping shelf inventory up-to-date for the retailer," said Marco Mascorro, chief executive officer of Fellow Robots. "Leaving the data and simple recommendations to NAVii allows Lowe's employees to devote their attention to the Lowe's customer, to provide them with thoughtful advice and personalized service."
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe's and its related businesses operate or service more than 2,355 home improvement and hardware stores and employ over 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.
About Fellow Robots
Fellow Robots is at the forefront of reimagining retail by using exponential technologies. Founded out of Singularity University, Fellow Robots has partnered with multiple large corporations to work on service robotics. With a diverse team of experts experienced in robotics, software, design and manufacturing, Fellow Robots works closely with its corporate partners to enhance the consumer retail experience through cutting edge robot technology.
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SOURCE Lowe's Companies, Inc.
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