NAPERVILLE, Ill., Sept. 14, 2018 /PRNewswire/ -- AutoNation, Inc. (NYSE :AN ), America's largest automotive retailer, today announced Mercedes-Benz of Naperville has been certified in the J.D. Power Dealer of Excellence Program(SM) for 2018. The program recognizes a select number of vehicle retailers throughout the United States that not only exceed customer expectations but also provide exceptional customer service.
Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.
The Dealer of Excellence Program assists auto buyers who are looking for an exceptional retailer where they can confidently buy a vehicle. Mercedes-Benz of Naperville exemplifies AutoNation's commitment to a peerless customer experience.
To qualify, stores must rank among the top of their brand's most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study(SM). The study is an analysis of the new vehicle purchase process from a consumer perspective.
"This certification sets us apart, especially coming from such an authority as J.D. Power," said Lance Iserman, Executive Vice President, Sales and Chief Operating Officer at AutoNation. "This award parallels AutoNation's high expectations of providing excellent customer service with the high caliber Mercedes-Benz sets for each of their stores."
About AutoNation, Inc.
AutoNation, America's largest automotive retailer, is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. As of June 30, 2018, AutoNation owned and operated over 325 locations from coast to coast. AutoNation has sold over 11 million vehicles, the first automotive retailer to reach this milestone. AutoNation's success is driven by a commitment to delivering a peerless experience through customer-focused sales and service processes. Through its Drive Pink initiative, AutoNation is committed to drive out cancer, create awareness and support critical research. AutoNation continues to be a proud supporter of the Breast Cancer Research Foundation and other cancer-related charities.
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Disclaimer: J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE.
SOURCE AutoNation, Inc.