ROCKVILLE, Md., July 10, 2015 /PRNewswire/ -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, has awarded the Sleep Inn & Suites of Cross Lanes, West Virginia the coveted Hotel of the Year Award. The prestigious honor, presented to General Manager and Owner Angela Harding and Owner Kelsey Harding at the Choice Hotels 61st annual convention in Las Vegas, recognizes superior customer service and operational excellence.
Choice Hotels' Hotel of the Year Award winners are selected by the Choice Hotels Owners Council and are presented to properties that demonstrate lodging excellence and offer guest experiences that set the standard for the industry. Nominees are all ranked at the top of hotels within their brand.
"We are thrilled to work with an amazing team that continually surpasses expectations in customer service and provides the superior attention to detail that gives guests an exceptional lodging experience," said Anne Smith, vice president of brand strategy for Choice Hotels. "The fact that the Sleep Inn & Suites Cross Lanes has ten team members that have been part of four Hotel of the Year wins in the last nine years demonstrates the hotel management's strong and sustained commitment to keeping guests—and staff—happy and satisfied."
General Manager and Owner Angela Harding agrees. "We have worked hard in our 16 years to keep the property looking new and up to date. Our team takes great pride in their work, and our attention to detail in all areas has resulted in spotless room condition and service excellence that is reflected in our reviews, surveys, and on TripAdvisor," said Harding. "Guests love how we make them feel welcome, important and appreciated—like family."
The 119-room Sleep Inn & Suites Cross Lanes opened in 1999, and since then has been recognized as Hotel of the Year four times. Conveniently located off Interstate 64 just southwest of downtown Charleston, the hotel sits very close to the Mardi Gras Hotel and Casino atop a high point in the area, providing beautiful views of West Virginia. The property is also near downtown Charleston, and provides easy access to West Virginia State University, the Charleston Civic Center, the West Virginia State Capitol Complex, and the Clay Center for the Arts & Sciences. Visitors to the capital city can also enjoy the Charleston Town Center Shopping mall and the Capitol Market farmer's market.
Keeping the hotel up to date has included a 30-room expansion and the addition of an indoor pool, whirlpool and meeting room in 2006, as well as adopting the brand's Design to Dream hotel refresh program, guaranteeing guests an even more refreshing and restful stay. Hotel staff strive to anticipate and exceed guests' needs by greeting guests at every opportunity, and by offering special amenities and unexpected treats, such as freshly baked cookies and freshly popped popcorn every evening. Guests also enjoy amenities such as the Morning Medley hot breakfast, free Wi-Fi, an exercise room, and cable television with HBO channels.
About Choice Hotels Choice Hotels International, Inc.® (NYSE: CHH) is one of the world's largest lodging companies. With more than 6,300 hotels franchised in more than 35 countries and territories, we represent more than 500,000 rooms around the globe. As of March 31, 2015, 615 hotels were in our development pipeline. Our company's Ascend Hotel Collection®, Cambria® hotels & suites, Comfort Inn®, Comfort Suites®, Sleep Inn®, Quality®, Clarion®, MainStay Suites®, Suburban Extended Stay Hotel®, Econo Lodge® and Rodeway Inn® brands provide a spectrum of lodging choices to meet guests' needs. With more than 23 million members and counting, check out our Choice Privileges® rewards program to see how you can reap the benefits of being a member of the Choice Hotels® family. Visit us at www.choicehotels.com for more information.
Choice Hotels, Choice Hotels International, Choice Privileges, Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Hotels & Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge, Rodeway Inn, and Ascend Hotel Collection are proprietary trademarks and service marks of Choice Hotels International Inc.
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SOURCE Choice Hotels International, Inc.