News from balto A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

Jan 11, 2023, 07:00 ET Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

Balto, the leader in empowering agents with AI for better conversations, has launched the latest real-time capability to benefit agents with...

Nov 01, 2022, 07:00 ET New Report from Balto's Conversation Excellence Lab Surveys 400+ Contact Center Employees to Fix Onboarding

Balto's Conversation Excellence Lab has published a new report investigating one of the most pivotal points of an agent's career: new-hire onboarding....

Oct 25, 2022, 07:00 ET Balto Releases Q3 '22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool...

Oct 04, 2022, 08:37 ET Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

Balto, a leader in uniting contact center agents with AI for better conversations, today announced its partnership with Five9, an industry-leading...

Sep 21, 2022, 08:00 ET Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for...

Sep 09, 2022, 08:03 ET Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration:...

Aug 11, 2022, 08:03 ET Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration:...

Aug 05, 2022, 07:00 ET Balto Selected for Fast Company's Fourth Annual List of the Best Workplaces for Innovators in the United States

Balto, the leader in uniting contact center agents with AI for better conversations, today announced its inclusion in the Fast Company fourth annual...

Jul 26, 2022, 08:49 ET Balto's New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

Balto, the #1 real-time guidance platform for contact centers, has launched the Balto Real-Time Index, a new tool that collates trends, insights, and ...

Jul 21, 2022, 21:50 ET Balto es la primera plataforma en presentar Real-Time Guidance en español para centros de contacto

Jul 21, 2022, 08:44 ET Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship ...

Jul 21, 2022, 08:25 ET Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship ...

Jul 13, 2022, 10:22 ET Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

Balto is pleased to announce CEO and Founder Marc Bernstein was honored at the 2022 CCW Excellence Awards held at Caesars Forum in Las Vegas, Nevada, ...

Jun 28, 2022, 08:13 ET Balto's Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts -- Here's What To Do About It

Balto's Conversation Excellence Lab has released a new report challenging the role of call scripts in the contact center. Agents don't go off script...

Jun 08, 2022, 08:15 ET Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry

Balto, the #1 real-time guidance platform for contact centers, today announced that its AI-powered enterprise conversation excellence solutions are...

Jun 07, 2022, 09:00 ET Balto Named Hot Vendor by Leading Analyst Firm, Aragon Research

Balto, the #1 real-time guidance platform for contact centers, today announced its inclusion in the list of Hot Vendors in the 2022 Special Report by ...

May 25, 2022, 09:57 ET Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Balto, the #1 real-time guidance platform for contact centers, won first place in the May 2022 Talkdesk Digital Showdown, a semi-annual competition...

May 17, 2022, 09:24 ET Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks

Balto, the #1 real-time guidance platform for contact centers, announces Industry Intelligence Playbooks, giving customers immediate access to proven ...

May 11, 2022, 10:07 ET Balto Joins Talkdesk AppConnect Marketplace

Balto, the #1 real-time guidance platform for contact centers, today announced the launch of its suite of conversation excellence solutions on...

May 10, 2022, 10:40 ET Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

Balto, the #1 real-time guidance platform for contact centers, was recently honored as featured product sponsor and judge for the University of...

Mar 17, 2022, 14:26 ET Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers

Balto, the #1 real-time guidance platform for contact centers, has passed the 150 customer mark and continues to grow at over 100% year-over-year....

Mar 10, 2022, 09:10 ET Balto Gives Users Access to Powerful Real-Time Guidance Platform, Announces Availability in RingCentral App Gallery

Balto, the #1 real-time guidance platform, announced that its AI-powered, enterprise conversation excellence solutions are now available in the...

Mar 03, 2022, 09:12 ET Balto Improves Real-Time Guidance With Intent-Based Voice Processing

Balto has released its next generation of intent-based conversational dialogue models, raising the bar in conversational guidance capability, and...

Feb 24, 2022, 09:10 ET Balto Announces New Seamless Integration with 8x8

Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8x8, the #1 business phone, video, chat, and contact center ...

Feb 22, 2022, 09:15 ET Balto CEO Marc Bernstein Named to 2022 St. Louis Titan 100 List

Balto is pleased to announce Founder and CEO, Marc Bernstein, has been recognized as a 2022 Titan 100 by Titan CEO and headline sponsor Wipfli LLP....