News from genesys A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Dec 04, 2019, 08:00 ET Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity

More than half (52%) of U.S. respondents in a recent survey reveal they become so frustrated when soliciting customer support that they swear or even ...


Nov 13, 2019, 08:00 ET Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group

Genesys®, the leader in omnichannel customer experience and contact center solutions, announces that TechStyle Fashion Group ("TechStyle"), the...


Nov 06, 2019, 08:00 ET Genesys Survey Shows U.S. Consumers Are Warming up to AI: Nearly 70% Describe Past Experiences With Customer Service Bots as Positive

As organizations increasingly look to artificial intelligence (AI) and machine learning to automate their customer support processes, consumers are...


Oct 30, 2019, 08:00 ET Black Friday 2019 Retail Outlook is Challenging, Says New Consumer Data

This year has been hard on brick-and-mortar stores, with many famous brands reducing their shopping mall footprint. While a recent survey uncovers a...


Oct 03, 2019, 08:00 ET Almost Half of U.S. Employers Plan to Increase Training Budgets Due to Artificial Intelligence

It should come as no surprise that as artificial intelligence (AI) becomes more prevalent within the workplace, many companies are re-evaluating...


Sep 27, 2019, 09:52 ET Learn How to Make Customer Experience Personal from Genesys CEO Tony Bates and Customer Experience Expert Jeanne Bliss

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting a free, on-demand webinar...


Sep 18, 2019, 12:00 ET Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud

To accelerate innovation and address heightened customer demand for its cloud offerings, Genesys (www.genesys.com), the global leader in omnichannel...


Sep 10, 2019, 13:00 ET Genesys Unveils Industry's First Self-Service, Fully Automated Free Trials for AppFoundry Premium Applications

Genesys (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is making it even easier for businesses ...


Sep 10, 2019, 08:00 ET Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, reports 70% of new customers selected...


Sep 04, 2019, 07:59 ET New Workplace Survey Finds Nearly 80% of Employers Aren't Worried About Unethical Use of AI -- But Maybe They Should Be

Companies around the world are expecting to apply artificial intelligence (AI) within their companies in the next few years but are lagging in...


Aug 15, 2019, 07:59 ET U.S. Employers Expect Growth of Artificial Intelligence in the Workplace But Not Major Job Reductions

Artificial Intelligence (AI) is moving full steam ahead in the U.S. workplace. By 2022, 60% of U.S. companies expect to be using AI or advanced...


Aug 06, 2019, 08:00 ET U.S. Employees' Perspectives on the Jobs Most at Risk from Artificial Intelligence in the Workplace

A new survey finds U.S. workers believe jobs in Manufacturing (43%), Retail/Checkout Clerks (40%), Telemarketers (38%) and in Data Entry (37%) are...


Aug 01, 2019, 08:00 ET Genesys Awarded GSA's New Contact Center SIN for Automation

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from...


Jul 10, 2019, 08:00 ET 70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today

Despite recent doom-and-gloom anecdotal reporting, a nationwide survey of 1,001 workers in the United States (U.S.) finds that 70% have an upbeat...


Jun 17, 2019, 07:55 ET ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud

ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the...


Jun 11, 2019, 11:00 ET Entel Improves Efficiency with Genesys AI

Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect...


Jun 11, 2019, 11:00 ET Entel mejora la eficiencia con Genesys AI

Entel, una de las compañías de telecomunicaciones más grandes de Chile, ha implementado las capacidades de orquestación impulsadas por Genesys AI,...


Jun 11, 2019, 10:45 ET Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement

Genesys® (www.genesys.com) introduced new orchestration capabilities powered by Genesys AI that connect native and third-party technologies to enable ...


Jun 10, 2019, 11:00 ET Genesys Celebrates Nine Companies Pushing the Boundaries of Customer Experience

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, recognized leading companies including ...


May 09, 2019, 08:00 ET Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

It's imperative for companies to continue evolving their customer engagement strategies if they wish to survive in a competitive industry landscape....


May 06, 2019, 11:30 ET Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, today announced Tony Bates as its new...


May 02, 2019, 08:00 ET Genesys Calls All Customer Experience Professionals to Denver June 10 to 13 to New Signature Event, Xperience19

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has announced its new signature event, ...


Apr 23, 2019, 08:00 ET 65% of U.S. Government Agency Employees Cite Customer Experience as a Priority

A recent survey of U.S. government agency employees finds that two-thirds of respondents cite customer experience as a priority, despite the general...


Apr 10, 2019, 12:30 ET Genesys Extends Google Cloud Contact Center AI Integration Across All Three Customer Experience Platforms

Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is enabling businesses using any of its...


Mar 26, 2019, 08:00 ET Genesys Returns to Toronto for 7th Annual Tech and Customer Experience Summit

Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, invites Greater Toronto Area tech...