News from teletech A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Jul 05, 2017, 15:05 ET CCW Excellence Award for Best Training and Development Program Goes to TeleTech

TeleTech (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary...


Jun 30, 2017, 07:45 ET Rising Star 2017 Award Recognition Goes to TeleTech

TeleTech (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary...


Jun 29, 2017, 15:05 ET TeleTech Webinar Features Breakthrough Predictive Analytics Model for Real Time Auto Incentive Optimization

TeleTech (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary...


Jun 23, 2017, 12:05 ET TeleTech Teams to Demonstrate How Companies Can Drive Hyper Growth at Call Center Week Pre-Conference Workshop

TeleTech (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary...


Mar 21, 2017, 07:00 ET Give Customers Facts, Not Confusion

Fake news and alternative facts aren't just the latest buzzwords. They are a serious business threat. Customers form opinions about brands from the...


Jan 12, 2017, 16:00 ET TeleTech - Avoiding Customer Experience Chaos in 2017

Channel silos, outdated technologies, and inefficient knowledge bases are just some of the challenges facing brands this year. Unless they have the...


Jul 14, 2016, 04:15 ET How to Get and Keep Customers in the Digital Age

Digital initiatives – such as mobile marketing, social media ads, and search engine marketing – are gaining ground for customer and prospect outreach....


Jun 09, 2016, 04:15 ET Small Investments in Customer Experiences Deliver Enormous ROI

Companies are spending billions of dollars on customer experience improvements that don't really matter to their customers. To get ahead of the...


Mar 07, 2016, 09:00 ET TeleTech Technology Introduces Bundled Cloud Solutions for Mid-Sized Organizations and Enterprises

TeleTech Technology, comprised of subsidiaries eLoyalty and TSG, and a leading provider of cloud and on-premises contact center solutions powered by...


Dec 10, 2015, 04:30 ET The Ultimate Customer Experience Wish List

Businesses in all industries are making commitments to the customer experience. Nearly every business surveyed by TeleTech in The 2015 Customer...


Oct 21, 2015, 04:05 ET TeleTech Schedules Third Quarter 2015 Earnings Release And Webcast Of Investor Conference Call

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, announced it will issue...


Mar 12, 2015, 09:15 ET Best Practices for Transforming the Healthcare Customer Experience

Technology is revolutionizing the world we live in and also having a tremendous impact on the healthcare industry. Every day patients are using...


Jan 08, 2015, 09:15 ET Tips for Becoming a Digital Idol in the New Year

Customers' digital expectations are on the rise. In the retail industry, customers are increasingly relying on digital channels to interact with...


Nov 13, 2014, 05:15 ET Marketers Solve Business Challenges as Data Scientists

In today's emerging culture of data-based decisions, there is a growing demand for data scientists. To confront these new expectations, marketers...


Sep 02, 2014, 08:05 ET TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced...


Aug 21, 2014, 09:15 ET Revolutionizing the Customer Experience with Speech Technology

With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite...


Jun 19, 2014, 05:00 ET Keys To Delivering A World-Class Customer Experience

This month, TeleTech debuts its redesigned monthly e-newsletter, Dialogue. As the voice behind customer experience, Dialogue highlights the latest...


May 13, 2014, 06:00 ET Global Laboratory Supply Company Selects eLoyalty to Support New Growth Strategy and Consolidate Business Units

eLoyalty, a TeleTech company, is proud to announce the signing of a multi-year, multi-million dollar agreement with one of the world's largest...


Apr 30, 2014, 06:15 ET Bridging the Gaps Between Marketing and Sales

Today's digitally savvy customers jump from channel to channel and device to device as they narrow their choices before finally making a purchase. In ...


Feb 26, 2014, 07:04 ET Leverage Data Analytics To Optimize Customer Experience

There has been a lot of buzz around the topic of Big Data. Why? According to Forrester, up to 70 percent of a customers' buying decision is being...


Jan 08, 2014, 08:05 ET The New Marketing Imperative in Healthcare: Creating Consumer Connectivity for Your Hospital's Survival

In conjunction with Executive Insight Magazine, Ron Wince, President and General Manager of Peppers & Rogers Group's Customer Strategy Division of...


Dec 20, 2013, 08:05 ET Healthcare Consumers May Actually Win in 2014

Will life for healthcare consumers actually be better following the Affordable Care Act tsunami? According to Ron Wince, president and general...


Dec 18, 2013, 08:05 ET 2013 Customer Experience Takeaways

New technologies, coupled with customers' rising service expectations, have altered the face of business forever. To compete, companies need to be...


Oct 17, 2013, 08:05 ET Superior Customer Experience is the New Competitive Differentiator in Healthcare

The Affordable Care Act is giving customers the power to choose their own healthcare coverage. This means that more than 30 million healthcare...


Oct 17, 2013, 05:30 ET TeleTech Announces Release Date For Third Quarter 2013 Financial Results And Filing Of Its Quarterly Report On Form 10-Q

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of data-driven, technology-enabled customer engagement solutions, today announced...