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Jul 24, 2025, 13:15 ET itel Med Launches at American Hospital Association Leadership Summit
July 24, 2025 /PRNewswire/ -- itel, the Caribbean's largest homegrown customer experience (CX) provider, just launched its first telehealth service, answering the urgent demand for registered nurses (RNs) as America faces a critical shortage of
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Jul 24, 2025, 09:00 ET Invoca Study Reveals Consumers Embrace AI, but Reject Replacing Humans, in the Buyer Journey
found that 77% of buyers are more willing to use a brand's AI assistants when they can also easily reach a human representative, emphasizing the need for CX strategies that enhance rather than replace human support. As AI becomes more prevalent, buyers show a clear preference for hybrid experiences that combine
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Jul 24, 2025, 08:30 ET ACTO LAUNCHES CXZONE: THE FIRST AI-SIMULATED ROLEPLAY SOLUTION BUILT EXCLUSIVELY FOR PHARMA FIELD PROFESSIONALS AND INTEGRATED WITH VEEVA PROMOMATS AND MEDCOMMS
exclusively designed for pharmaceutical field professionals and integrated with Veeva PromoMats and MedComms. Built to improve customer experience (CX), CxZone helps field teams master clinical conversations in a fast, flexible, and feedback-rich environment tailored to the unique nuances of the industry.
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Jul 24, 2025, 08:30 ET ACTO LAUNCHES CXZONE: THE FIRST AI-SIMULATED ROLEPLAY SOLUTION BUILT EXCLUSIVELY FOR PHARMA FIELD PROFESSIONALS AND INTEGRATED WITH VEEVA PROMOMATS AND MEDCOMMS
exclusively designed for pharmaceutical field professionals and integrated with Veeva PromoMats and MedComms. Built to improve customer experience (CX), CxZone helps field teams master clinical conversations in a fast, flexible, and feedback-rich environment tailored to the unique nuances of the industry.
More news about: ACTO Technologies, Inc.
Jul 24, 2025, 08:30 ET ACTO BRINGT CXZONE AUF DEN MARKT: DIE ERSTE KI-SIMULIERTE ROLLENSPIEL-LÖSUNG, DIE EXKLUSIV FÜR PHARMA-AUSSENDIENSTMITARBEITER ENTWICKELT UND IN VEEVA PROMOMATS UND MEDCOMMS INTEGRIERT WURDE
pharmazeutische Außendienstmitarbeiter entwickelt und in Veeva PromoMats und MedComms integriert wurde. CxZone wurde entwickelt, um die Kundenerfahrung (CX) zu verbessern, und hilft Außendienstteams, klinische Gespräche in einer schnellen, flexiblen und feedbackreichen Umgebung zu meistern, die auf die einzigartigen
More news about: ACTO Technologies, Inc.
Jul 24, 2025, 08:30 ET ACTO lanza CxZone: La primera solución de simulación de roles basada en IA
exclusivamente para profesionales del sector farmacéutico e integrada con Veeva PromoMats y MedComms. Creada para mejorar la experiencia del cliente (CX), CxZone ayuda a los equipos de campo a dominar las conversaciones clínicas en un entorno rápido, flexible y rico en comentarios, adaptado a los matices
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Jul 23, 2025, 14:57 ET Persistent Achieves $389.7M Revenue in Q1 FY26 with 18.8% Y-o-Y Growth
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Jul 23, 2025, 14:55 ET Persistent Achieves $389.7M Revenue in Q1 FY26 with 18.8% Y-o-Y Growth
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Jul 23, 2025, 12:36 ET Balancing Automation with Human Support Key to AI-Driven CX, Says Info-Tech Research Group
experience. New research from global research and advisory firm Info-Tech Research Group shows that AI can be transformative for customer experience (CX) when used strategically and intentionally. The firm's studies suggest that meaningful improvements come from balancing automation with human support
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Jul 23, 2025, 05:28 ET Mazda Indonesia di GIIAS 2025: Luncurkan Dua Line-Up SUV Unggulan, The New Mazda CX-3 Kuro dan The New Mazda CX-60 Sport, Tawarkan Pengalaman Premium dalam Booth Modern-Minimalist
Anda." Peluncuran 2 Line-Up SUV Unggulan : The New Mazda CX-3 Kuro dan The New Mazda CX-60 Sport Sejak diluncurkan pertama kali di Indonesia pada tahun 2017, Mazda CX-3 telah menjadi salah satu line-up compact SUV terfavorit, dengan
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Jul 22, 2025, 10:30 ET Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AWS Marketplace AI Agents and Tools category
delivers autonomous, human–like experiences at enterprise scale, today announced the availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agent solutions—including
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Jul 21, 2025, 16:15 ET TTEC Schedules Second Quarter 2025 Earnings Release and Webcast of Investor Conference Call
July 21, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Thursday, August 7, 2025, when
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Jul 21, 2025, 09:22 ET CloudHesive Receives Prestigious Recognition at the Annual CX Today Awards for Its Strategic Partnership with AWS
continues to expand its service portfolio with a strong focus on innovation through artificial intelligence, and its flagship platform ConnectPath CX. ConnectPath CX is the standard platform for any Amazon Connect [
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Jul 18, 2025, 01:57 ET Truecaller AB: Strong revenue and user growth again
in constant currencies and 34% in SEK. Growth continues to be driven by strong performance for our entire product portfolio, our Customer Experience (CX) platform Verified Business, Business Messaging and our more recently launched risk products. The risk product 'Number intelligence' is the smallest
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Jul 17, 2025, 12:00 ET Sendbird Appoints Charles Studt as Chief Marketing Officer to Advance Company's AI Innovation and Global Reach
the human voice front and center," said Studt. "Our opportunity lies in deeply understanding our customers and using our AI agent platform to empower CX leaders to redefine customer support as predictive, persistent and proactive in anticipating customer needs and creating a true human connection between
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Jul 17, 2025, 11:22 ET Faye Partners with HeyGen to Deliver AI-Powered Video Communication Solutions
CALABASAS, Calif., July 17, 2025 /PRNewswire/ -- Faye, a leader in CRM, CX, and AI solutions, has announced a strategic partnership with HeyGen, a cutting-edge AI video generation platform. This collaboration expands Faye's service
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Jul 17, 2025, 08:46 ET Zenarate Recognized as a 2025 Top AI Learning & Performance Platform
Platform for frontline team performance. Zenarate provides a suite of integrated products—including AI-powered conversation and software simulations, CX insights, conversation analysis, and personalized upskilling pathways—designed to optimize both human and AI workforce performance. Zenarate supports
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Jul 17, 2025, 07:56 ET New Protiviti-Oxford Survey on Customer Experience Reveals an 'Opportunity Gap' Between Executive Optimism in the Role of AI and Actual Optimization
'Opportunity Gap' Hindering CX Optimization and EfficiencyAlthough only 17% of executives say they're optimizing CX effectively, 47% view overall customer experience as extremely important to their business. With a 30-percentage-point gap between executive optimism and actual CX optimization, business
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Jul 16, 2025, 23:30 ET Aprecomm Accelerates Beyond 50 Service Provider Customers with Further Expansion in Latin America
Networks create further momentum for our company in Latin America as we continue our rapid growth." Aprecomm's CX suite serves both residential and business subscribers, helping broadband service providers (BSPs) enhance their connectivity strategies. By leveraging
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Jul 16, 2025, 12:30 ET Crescendo and Amazon Deliver Breakthrough in Voice AI for Customer Service
environments. It's a breakthrough moment in our journey to lead the future of AI-powered CX." Amazon also celebrated the partnership as a model for rapid innovation in the AI ecosystem. "We're thrilled to see CX innovators like Crescendo quickly adopt Nova Sonic to build voice-enabled AI agents
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Jul 15, 2025, 22:32 ET Senhwa Biosciences announces first patient dosed in NCI-sponsored pilot study of Pidnarulex (CX-5461) pharmacodynamics in patients with advanced solid tumors
clinical development costs, significantly reducing the R&D burden and accelerating the advancement of CX-5461. CX-5461 – A First-in-Class Investigational DrugCX-5461 is a first-in-class small molecule drug with a unique mechanism of action. It acts by selectively targeting
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Jul 15, 2025, 10:02 ET Agile Defense Celebrates Successful AI for Impact Day Focused on Innovation in Government
industry, who shared real-world examples of AI-driven modernization efforts already underway. From enhancing cybersecurity to improving customer experience (CX), the day's sessions illustrated the power of emerging technology when applied with intentionality and impact. Agile Defense extends special thanks
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Jul 15, 2025, 10:00 ET SPARK Plus™ Launches: Tech Advisory Rebuilt for Today's Buyers and Vendors
Lusher, Industry Analyst Relations. Looking Ahead In coming months, SPARK Plus™ will expand into verticals such as CX, AI, cybersecurity, and more, while adding features like real-time buyer analytics, predictive vendor performance models, and customizable benchmarking
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Jul 15, 2025, 09:00 ET AudioCodes Voca Conversational Interaction Center Wins Best CX Deployment at 2025 CX Awards
/PRNewswire/ -- Highlights AudioCodes Voca Conversational Interaction Center (CIC) named Best CX Deployment by CX Today at the 2025 CX AwardsThe winning deployment at the University of Central Florida consolidated 40+ contact center
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Jul 15, 2025, 09:00 ET Jscrambler Empowers Payment Service Providers in Enabling Merchants to Achieve PCI DSS V4 Compliance, According to Online Business Systems Report
Systems is a leading provider of innovative digital solutions, cybersecurity services, and digital transformation, offering expertise in customer experience (CX), artificial intelligence, and strategic advising. Its team of cybersecurity experts develops robust security programs tailored to each client's risk
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