News from International Customer Management Institute A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Nov 02, 2017, 09:00 ET ICMI Contact Center Expo Announces Robust Keynote Lineup for 2018 Event

The International Customer Management Institute (ICMI), the authority on contact centers, announces its keynote lineup for ICMI Contact Center Expo...


Aug 24, 2017, 09:00 ET ICMI Contact Center Demo Announces Eight Interactive Workshops for 2017 Event

The International Customer Management Institute (ICMI), will host eight interactive half-day workshops during its Contact Center Demo, taking place...


Sep 20, 2016, 09:00 ET ICMI's Training Symposium Returns to San Diego for 2016 Event

 ICMI, the leading global provider of comprehensive resources for customer management professionals, today announces its 2016 San Diego...


Aug 10, 2016, 09:00 ET ICMI Announces Keynote Lineup for Contact Center Demo & Conference in October

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management...


Nov 04, 2015, 08:00 ET ICMI Now Offers More Than 30 Online Courses Dedicated To Training All Levels of Your Contact Center

ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced additional offerings for its...


Jun 25, 2013, 18:43 ET Call Center Experts, Customers and Luminaries Featured at Call Center Demo in Atlanta, October 21-23

International Customer Management Institute (ICMI) – the leading global provider of comprehensive resources for customer management...


May 09, 2012, 09:00 ET Call Center Management on Fast Forward Succeeding in the New Era of Customer Relationships by Brad Cleveland

 International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management...


Mar 01, 2011, 16:24 ET ICMI Executives to Speak at the American Teleservices Association Annual Convention & Expo and Society of Workforce Planning Professionals Conference in March

The International Customer Management Institute (ICMI), a leading global provider of comprehensive resources for customer management professionals,...


Jan 18, 2011, 14:08 ET Customer Self-Service and Multichannel Contact Center Research Results Released

The International Customer Management Institute (ICMI) (www.icmi.com) has released its 2010 research report, Self-Service and the Multichannel...


Feb 18, 2009, 17:13 ET International Customer Management Institute (ICMI(R)) Announces Landmark Study to Measure and Benchmark Contact Center Customer Satisfaction

Think Services' International Customer Management Institute (ICMI(R)) (http://www.icmi.com) announced its latest research project today -- the ICMI...


Jul 15, 2008, 01:00 ET International Customer Management Institute (ICMI) Names SRP a Finalist for Prestigious Global Call Center of the Year Award

PHOENIX, July 15 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced that SRP, one of the nation's largest...


May 08, 2008, 01:00 ET ICMI's Call Center Demo & Conference to Feature New Innovations and Latest Technologies at Annual Dallas Event

PRINCETON, N.J., May 8 /PRNewswire/ -- Produced by the International Customer Management Institute (ICMI), a part of Think Services, Call Center...