Zodiac Valet Trash Announces ZAPP(SM), New Proprietary Mobile Phone Reporting Application
Application Provides Property Managers with Timely, Accurate Tracking and Communications Tool
DALLAS, June 19, 2012 /PRNewswire/ -- Zodiac Valet Trash (ZVT), a dominant player in door-to-door valet trash and recycling services for the multifamily housing industry, announces its Zodiac Apartment Property Portal (or ZAPP(SM)) -- a proprietary, first-of-its-kind mobile phone application. ZAPP(SM) enables ZVT's on-site technicians to generate real-time reports based on residential issues observed while on property (be it compliance or maintenance-related), while also documenting service times and increasing accountability and efficiency. The platform for the application is based on input collected from apartment managers, and this value-added tracking and communications tool is available to ZVT customers across the company's multi-state service area.
In order for a door-to-door valet trash service to operate effectively, communication is paramount. Property managers and residents must both understand when cans are to be placed outside the door and when to retrieve them in accordance with the designated pick-up schedule. Service technicians in turn must also adhere to program guidelines to ensure doors aren't missed and that bags aren't left out to detract from a property's curb appeal. Communication between the property and ZVT's on-site technicians is also vital, and that is where the ZAPP(SM) application comes into play.
"Though we clearly outline the procedures of how our door-to-door valet trash service works in our implementation materials and in numerous follow-up communications to residents, compliance is still sometimes an issue," said Campbell Kerr, ZVT principal and vice president of operations. "ZAPP(SM) is a direct by-product of listening to our property managers, and its real-time reporting and monitoring capability is an ally that allows us to visually communicate and document what our technicians observe while servicing a property. The application helps provide substantiated proof that a property can use to reinforce program guidelines with violators."
ZAPP(SM) enables the company to pro-actively communicate with property managers and keep them apprised of any residential issues. Technicians are able to track compliance issues in real-time by capturing a photo of the door number and coding the offense, in addition to documenting maintenance matters like broken compactors or burnt out light bulbs. After completion of service, a daily report is generated and e-mailed directly to the on-site property manager. This reporting helps eliminate ambiguity and keeps management informed. ZAPP(SM)'s unique GPS function also serves a dual purpose. ZVT managers are able to track service technicians' progress and adjust service routes as needed to achieve maximum efficiency, while documenting that the team was on property in accordance with contractual pick-up times.
Door-to-door trash and recycling service remains one of the fastest-growing amenities offered within multifamily housing communities, giving residents a timesaving convenience that also provides ancillary income to properties while enhancing curb appeal. A recent National Apartment Association (NAA™) resident survey, rates "Trash collection as the No. 1 valued community amenity." ZVT's service, which initiated as a "curbside" pick-up, evolved into a more innovative "door-to-door" format beginning in late October 2009 and also now includes a turnkey blue bag recycling program for properties looking to go green.
"We strive to be a waste and recycling organization that provides not only excellent value, but excellent customer service too," said Spencer Petersen, principal and vice president of sales for ZVT. "Thus, we took the lead in developing an application to aid our account service and efficiency, while serving as an extra set of eyes to ensure property upkeep. We are hearing nothing but outstanding reviews about ZAPP(SM)'s functionality, and we intend for the application to continue to evolve to address market needs as warranted."
About Zodiac Valet Trash
Headquartered in Dallas, Texas, Zodiac Valet Trash (ZVT) is a rapidly growing, privately held valet trash and recycling organization serving the multi-family industry since 2007, with an emphasis on door-to-door service since 2009. Operating in multiple states, including some of the largest cities noted for apartment capacity, ZVT is well positioned to take advantage of continuing growth in the door-to-door residential amenity service niche. The company has already positioned itself as an industry innovator by offering one of the only turnkey blue bag recycling programs for properties looking to manage their environmental footprint, and continues to look for ways to differentiate itself. For more information on ZVT services, please visit: http://www.ZodiacValetTrash.com or call toll-free 1-866-996-3422.
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Media Contact:
Campbell Kerr
Principal and VP of Operations
Zodiac Valet Trash
PH: 1-866-996-3422
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SOURCE Zodiac Valet Trash
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