News from freshworks A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Oct 27, 2020, 12:08 ET Freshworks unveils Freshworks CRM, a unified sales and marketing experience that accelerates deals and creates customers for life

Freshworks Inc., the customer and employee engagement software company, today unveiled Freshworks CRM, uniting sales and marketing teams with...


Oct 20, 2020, 11:08 ET Freshworks Appoints Former Atlassian Executive as Chief Revenue Officer

Freshworks Inc., the customer engagement software company, today announced the appointment of tech veteran José Morales as chief revenue officer....


Oct 12, 2020, 11:08 ET Freshworks Recognized in Fourth Gartner Magic Quadrant Report for 2020

Freshworks Inc., the customer engagement software company, announced its Freshservice offering was included in the 2020 Gartner Magic Quadrant for IT ...


Sep 16, 2020, 15:08 ET Freshworks Ranked Number 16 On 2020 Forbes Cloud 100

Freshworks Inc., the customer engagement software company, today announced it ranked number 16 on the Forbes 2020 Cloud 100, alongside other industry ...


Aug 05, 2020, 23:38 ET Freshworks doubles omnichannel customer support ARR in H1 2020

Freshworks Inc., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic....


Jul 09, 2020, 11:08 ET Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and...


Jul 01, 2020, 11:08 ET Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel

Freshworks Inc., the customer engagement software company, announced a new commissioned Total Economic Impact™ (TEI) study conducted by Forrester...


Jun 17, 2020, 11:08 ET Freshworks Announces Strategic Partnership with TCS

Freshworks Inc., the customer engagement software company, announced a strategic partnership with Tata Consultancy Services (TCS), a leading global...


Jun 10, 2020, 03:08 ET Freshworks Named a Visionary in Gartner's Magic Quadrant for CRM Customer Engagement Center

Freshworks Inc., the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for...


May 04, 2020, 03:08 ET Freshworks Hires SaaS Finance Veteran Tyler Sloat as Chief Financial Officer

Freshworks Inc., the customer engagement software company, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer. The...


Apr 29, 2020, 12:08 ET Freshworks integrates with Slack to scale rapid customer service for enterprises

Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with...


Mar 10, 2020, 11:08 ET Freshworks appoints former Oracle executive as chief product officer

Freshworks Inc., the customer engagement software company, today announced the appointment of Prakash Ramamurthy, a veteran technology executive with ...


Feb 26, 2020, 11:08 ET Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises ...


Feb 04, 2020, 15:09 ET Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite

Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to...


Nov 19, 2019, 11:08 ET 'Artificial Impact': Only 12% of CRM Users Actually Use an AI-Based Tool

Freshworks Inc., the customer engagement software company, announced research today that reveals broad dissatisfaction with the latest artificial...


Nov 13, 2019, 11:08 ET Freshworks Secures $150M Funding Round, Led by Sequoia, CapitalG and Accel at $3.5 Billion Market Valuation

Freshworks Inc., the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of...


Oct 30, 2019, 11:08 ET Freshworks Continues Global Expansion with Second US Office on the Heels of Continued Press and Analyst Recognition

Freshworks Inc., the customer engagement software company, announced today the highlights of its Q3 2019, headlined by global expansion, customer...


Sep 16, 2019, 11:08 ET Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition

Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes...


Sep 10, 2019, 11:08 ET Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software

Freshworks Inc., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT...


Sep 05, 2019, 11:08 ET Survey Shows Sales and Support Agents Waste Over a Half-Billion Hours Every Year Using Bad Software; U.S. Companies Lose Over $8 Billion in Productivity

Freshworks Inc., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 ...


Sep 05, 2019, 03:08 ET Freshworks Releases Book on 'Indian Democratic Design' Principles that Outlines the Success Mantra Emerging from Customer-centric Indian Companies

Freshworks Inc., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic...


Sep 04, 2019, 11:08 ET Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals

Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated...


Aug 20, 2019, 09:00 ET Freshworks underpins global expansion with 61% YoY billings growth in Q2 2019

Freshworks Inc., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019,...


Aug 01, 2019, 16:00 ET Freshworks Nets Basketball Legend Shaquille O'Neal as Refresh 19 User Conference Headliner

Freshworks Inc., the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille...


Jul 17, 2019, 11:00 ET Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation

Freshworks Inc., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic...