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Oct 03, 2013, 12:16 ET ICMI Announces Dates, Locations, and Schedule for 2014 Training Symposiums

International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has ...


Aug 08, 2013, 09:00 ET ICMI to Launch New Courses at Upcoming Training Symposium in San Diego

International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has ...


May 16, 2013, 02:00 ET ICMI Attracts 1,200+ Contact Center Professionals to ACCE 2013 Conference & Expo in Seattle

The International Customer Management Institute (ICMI) today announced the successful wrap up of the 2013 ACCE Conference & Expo, the leading global...


May 15, 2013, 04:16 ET ICMI Announces 2013 Global Call Center Award Winners

Following a highly competitive application process and multiple selection rounds, The International Customer Management Institute (ICMI) announced...


May 14, 2013, 12:04 ET ICMI Launches E-Learning Solution for Call Center Certification Training Announced at ACCE 2013, taking place May 13-16 in Seattle, WA

The International Customer Management Institute (ICMI) today announced the launch of Certification Central, a new e-learning solution to provide...


Apr 16, 2013, 09:00 ET ICMI to Launch New Courses at Upcoming Training Symposium

International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has ...


Apr 02, 2013, 09:00 ET ICMI Announces Sponsors, Exhibitors for ACCE 2013

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals...


Mar 19, 2013, 01:00 ET ICMI Brings Critical Customer Management Training to Orlando, Florida, March 19-22

Call center professionals seeking a way to update their skills in a number of key areas - but are unable to take multiple trips away from the office...


Mar 14, 2013, 09:00 ET ICMI Announces 2013 Global Call Center Award Semi-Finalists

Following a highly competitive application and selection process, The International Customer Management Institute (ICMI) has announced the...


Mar 13, 2013, 09:00 ET ACCE 2013 Site Tour Line-up Revealed

The International Customer Management Institute (ICMI), producer of ACCE, the global gathering for the contact center community, has announced the...


Jan 30, 2013, 09:00 ET ICMI's ACCE 2013 Conference & Expo, Largest Global Call Center Industry Gathering Celebrating 10th Anniversary

Produced by ICMI, the longtime leading provider of comprehensive resources for customer management professionals, Annual Call Center Exhibition...


Oct 10, 2012, 11:00 ET ICMI Announces 2012 Spirit of Service Winners

ICMI has announced the winners for the 2012 Spirit of Service Awards during a live webinar October 4th featuring Dayna Steele, professional speaker,...


Oct 10, 2012, 11:00 ET LiveLOOK Launches Live Chat Solution at ICMI's 2012 Call Center Demo & Conference

LiveLOOK, a leader in co-browsing technology for sales and customer service, announced the launch of its new Live Chat solution today at the ICMI...


Sep 26, 2012, 09:00 ET 2012 Spirit of Service Finalists Selected - Winners To Be Revealed October 4

ICMI has selected the finalists for the 2012 Spirit of Service Awards, which covered four different categories in recognition of contact center...


Sep 25, 2012, 09:00 ET The Key To Conquering Call Center Chaos To Be Revealed In ICMI Webinar

The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will divulge how ICMI's accredited...


Sep 18, 2012, 09:00 ET Teleflora's Contact Center Blooms Through ICMI's Professional Certification

Since its humble beginnings as a small "flowers-by-wire" service in 1934, Teleflora has blossomed into the world's largest florist network, with more ...


Aug 28, 2012, 09:00 ET Call Center Demo & Conference 2012 Site Tour Line-up Revealed

The International Customer Management Institute (ICMI), producer of Call Center Demo & Conference, the most widely attended industry event of the...


Aug 23, 2012, 08:00 ET ICMI to Offer Full Track of Instruction at Dreamforce 2012

The International Customer Management Institute (ICMI), an organization focused on empowering organizations worldwide to provide the best customer...


Aug 07, 2012, 09:00 ET International Customer Management Institute Expands Awards Program To Four Categories

The International Customer Management Institute (ICMI) has announced the expansion of their Spirit of Service Awards Program to encompass award...


Jul 18, 2012, 09:00 ET ICMI's Call Center Demo & Conference celebrates its 10th year of providing top education to the call center community

The International Customer Management Institute (ICMI) will present the 10th Call Center Demo and Conference, the most widely attended industry event ...


Jun 12, 2012, 09:00 ET ICMI and CIAC Certification Announce Revival of Customer Service Pace Setter Program

The International Customer Management Institute (ICMI) recently announced the revival of a popular program geared toward recognizing innovative...


Dec 07, 2011, 09:00 ET ACCE 2012 Site Tour Line-up Revealed

The International Customer Management Institute (ICMI), producer of ACCE, the global gathering for the contact center community, has announced the...


Oct 13, 2011, 02:47 ET Call Center Demo & Conference Features Exciting New Exhibitors

As call centers work towards the invariable goal of improving performance while cutting costs, the need for reliable and flexible solutions has...


Sep 08, 2011, 09:00 ET ICMI 2011 Call Center Demo & Conference Announces Site Tour Line-up

At Call Center Demo & Conference, produced by The International Customer Management Institute (ICMI) and taking place in Dallas, TX October 11-13,...


Aug 16, 2011, 09:00 ET ICMI to Offer Full Track of Instruction at Dreamforce 2011

The International Customer Management Institute (ICMI), an organization focused on empowering organizations worldwide to provide the best customer...