We help our clients reimagine their Customer Experience (CX), using tech-enabled solutions, like Video Mystery Shopping, GAMEFILM®, Mystery Shopping, Research and Analytics, and Customized Training programs. We exist to give you the reality of your business. We don't tell you what you want to hear. We show you what you need to see.

 

Industries
Restaurants
Automotive
Convenience Stores
Retail
Grocery
Financial
Higher Education



Office Locations
Austin, Texas
Contact Information
Monique Sadick
[email protected]
Making a selection with these dropdown will cause content on this page to change. News listings will update as each option is selected.

Latest

Aug 14, 2025, 11:30 ET Reality Based Group Signs Crunch Fitness as a New Partner to Deliver Nationwide Mystery Shops and Post-Construction Audits

Reality Based Group (RBG), realitybasedgroup.com, a leader in customer experience and performance measurement, is proud to announce Crunch Fitness as ...

May 28, 2025, 11:00 ET Reality Based Group Partners with Wayback Burgers to Enhance Customer Experience

Reality Based Group (RBG), realitybasedgroup.com , a leading tech-enabled video mystery shopping and customer experience improvement firm, has...
Reality Based Group Partners with Dave's Hot Chicken® to Enhance Customer Experience

Feb 03, 2025, 12:38 ET Reality Based Group Partners with Dave's Hot Chicken® to Enhance Customer Experience

Reality Based Group (RBG), a leading tech-enabled mystery shopping and customer experience improvement firm, has announced an exciting new...

Journalists and Bloggers

The news you need, when you need it.

Join PR Newswire for Journalists to access all of the free services designated to make your job easier.

In need of subject matter experts for your story? Submit a free ProfNet request and find the sources you need.

LEARN MORE
Making a selection with these dropdown will cause content on this page to change. News listings will update as each option is selected.