News from Temkin Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Nov 15, 2017, 08:30 ET Temkin Group Announces 2017 Customer Experience Excellence Award Winners

Temkin Group, a leading market research, consulting, and training firm that helps organizations accelerate customer experience transformation,...


Nov 14, 2017, 08:30 ET VMware, IBM Software, IBM SPSS, and Google Earn Highest Customer Experience Ratings for Enterprise IT, According to New Temkin Group Research

Temkin Group recently published its sixth annual Temkin Experience Ratings of Tech Vendors which rates the customer experience of 58 large...


Oct 24, 2017, 08:30 ET ACE Rent A Car and Advantage Rent-A-Car Have the Most Loyal Customers, According to New Temkin Group Research

Temkin Group released a new research report "Temkin Loyalty Index, 2017." This is the third year of this study that examines the loyalty of 10,000...


Oct 03, 2017, 08:40 ET USAA, JetBlue, Jeep and Chick-fil-A Are the Most Recommended Companies, According to New Temkin Group Research

Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2017" based on a study of 10,000 U.S. consumers. Net Promoter...


Sep 13, 2017, 08:30 ET Temkin Group Announces 2017 Customer Experience Excellence Awards

Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Temkin Group's Customer...


Sep 12, 2017, 08:30 ET Microsoft, SAS, Google, and VMware Are Most Likely to Be Recommended by IT Professionals, According to New Temkin Group Research

Companies often use a metric called Net Promoter® Score (NPS®) as a measure of loyalty, as it calculates the likelihood that customers will...


Jun 20, 2017, 08:35 ET USAA and Mercedes-Benz Earn Top Customer Service Scores in New Temkin Group Research

USAA earned the highest score in the Temkin Customer Service Ratings for the fifth year in a row. Its banking business earned the only excellent...


Jun 07, 2017, 08:40 ET H-E-B and Mercedes-Benz Are the Most Trusted Companies, According to New Temkin Group Research

Temkin Group announces the release of the 2017 Temkin Trust Ratings. Based on a study of 10,000 U.S consumers, the ratings benchmark the level of...


May 16, 2017, 08:30 ET Temkin Group Launches CX Institute, Customer Experience Training for Entire Organizations

Temkin Group announces the launch of a new division, the Customer Experience (CX) Institute (CXInstitute.com). This new unit offers online training...


Apr 25, 2017, 08:40 ET Temkin Group Releases its Blueprint for Building a Customer-Centric Organization

Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of the report "The Four Customer...


Apr 18, 2017, 08:30 ET U.S. Consumers' Well-Being Jumps, According to New Temkin Group Research

Temkin Group released its Temkin Well-Being Index (TWBi), which measures the well-being of U.S. adults. The TWBi is based on online surveys of...


Apr 11, 2017, 08:45 ET Consumers Are Most Likely To Forgive Advantage Rent-A-Car and ACE Rent A Car, According to New Temkin Group Ratings

Every organization makes some mistakes, so an important area of loyalty is the willingness of customers to forgive them. That's why Temkin Group—a...


Mar 31, 2017, 08:30 ET Publix and H-E-B Earn Top Customer Experience Ratings for Supermarkets, According to Temkin Group

Publix and H-E-B deliver the best customer experience in the supermarket industry, according to the 2017 Temkin Experience Ratings, an annual...


Mar 31, 2017, 08:30 ET Georgia Power Earns Top Customer Experience Ratings for Utilities, According to Temkin Group

Georgia Power delivers the best customer experience in the utilities industry, according to the 2017 Temkin Experience Ratings, an annual customer...


Mar 30, 2017, 08:35 ET Advantage Rent-A-Car and ACE Rent A Car Earn Top Customer Experience Ratings for Rental Cars & Transport, According to Temkin Group

Advantage Rent-A-Car and ACE Rent A Car deliver the best customer experience in the Rental Cars & Transport industry, according to the 2017...


Mar 30, 2017, 08:30 ET Lexus and Kia Earn Top Customer Experience Ratings for Auto Dealers, According to Temkin Group

Lexus and Kia deliver the best customer experience across auto dealers, according to the 2017 Temkin Experience Ratings, an annual customer...


Mar 29, 2017, 08:30 ET Amazon and Apple Earn Top Customer Experience Ratings for Computers & Tablets, According to Temkin Group

Amazon (Kindle) and Apple deliver the best customer experience across computer & tablet makers, according to the 2017 Temkin Experience...


Mar 28, 2017, 08:40 ET AOL Earns Top Customer Experience Ratings Within Poor Group Of TV Service Providers & ISPs, According to Temkin Group

AOL earned the highest customer experience score in the TV/Internet Service Providers industry, according to the 2017 Temkin Experience Ratings, an...


Mar 28, 2017, 08:35 ET Temkin Group Announces Winners of the 2017 Customer Experience Vendor Excellence Awards

Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its fifth annual Customer Experience...


Mar 28, 2017, 08:30 ET US Cellular Earns Top Customer Experience Ratings for Wireless Carriers, According to Temkin Group

US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer...


Mar 27, 2017, 08:35 ET Chick-fil-A, Chipotle, and Hardees Earn Top Customer Experience Ratings for Fast Food Companies, According to Temkin Group

Chick-fil-A, Chipotle Mexican Grill, and Hardees deliver the best customer experience in the fast food industry, according to the 2017 Temkin...


Mar 27, 2017, 08:35 ET Ace Hardware, BJ's Wholesale Club, and QVC Earn Top Customer Experience Ratings for Retailers, According to Temkin Group

Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience...


Mar 23, 2017, 08:30 ET Netflix and Spotify Earn Top Customer Experience Ratings for Streaming Media, According to Temkin Group

Netflix and Spotify deliver the best customer experience in the streaming media industry, according to the 2017 Temkin Experience Ratings, an...


Mar 22, 2017, 08:45 ET Discover Earns Top Customer Experience Rating for Credit Cards, According to Temkin Group

Discover delivers the best customer experience in the credit card industry, according to the 2017 Temkin Experience Ratings, an annual customer...


Mar 22, 2017, 08:30 ET Regions and Citizens Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Regions and Citizens deliver the best customer experience in the banking industry, according to the 2017 Temkin Experience Ratings, an annual...