News from temkin group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Oct 01, 2018, 08:01 ET USAA, Navy Federal Credit Union, and Apple Are the Most Recommended Companies, According to New Temkin Group Research

Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2018" based on a study of 10,000 U.S. consumers. Net Promoter Score...


Sep 13, 2018, 08:48 ET Temkin Group Announces 2018 Customer Experience Excellence Awards

Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Temkin Group's Customer...


Sep 11, 2018, 08:33 ET VMware, IBM, and DellEMC Are Most Likely To Be Recommended By IT Professionals, According to New Temkin Group Research

Companies often use a metric called Net Promoter® Score (NPS®) as a measure of loyalty, as it calculates the likelihood that customers will recommend ...


Jul 17, 2018, 08:42 ET Wegmans Earns Top Customer Emotion Scores, According to New Temkin Group Research

Temkin Group announces the publication of the 2018 Temkin Emotion Ratings, the eighth year that the company has published the industry's most...


Jul 02, 2018, 08:11 ET Wegmans is Easiest Company for Customers to Work With, According to New Temkin Group Research

Temkin Group announces the publication of the 2018 Temkin Effort Ratings, the eighth year that the company has published the industry's most...


May 15, 2018, 08:35 ET USAA and Wegmans Are the Most Trusted Companies, According to New Temkin Group Research

Temkin Group announces the release of the 2018 Temkin Trust Ratings (TTR). Based on a study of 10,000 U.S consumers, the ratings benchmarks the level ...


May 02, 2018, 08:30 ET NFL Loses Most TV Viewers and Provides Worst In-Stadium Experience Across Pro Sports, According to New Temkin Group Research

Temkin Group—a leading customer experience research, consulting, and training company—has issued a report examining consumers' experience with pro...


Apr 24, 2018, 08:35 ET Consumers Are Most Likely to Forgive USAA and ACE Rent A Car, According to New Temkin Group Ratings

Every organization makes mistakes, so an important area of loyalty is the willingness of customers to forgive them. That's why Temkin Group—a leading ...


Apr 16, 2018, 08:35 ET U.S. Consumers' Well-Being Drops, According to New Temkin Group Research

Temkin Group, a leading customer experience research, consulting, and training firm, announces the results from its seventh annual Temkin Well-Being...


Apr 12, 2018, 08:35 ET Toyota and Honda Earn Top Customer Experience Ratings for Auto Dealers, According to Temkin Group

Toyota and Honda deliver the best customer experience across auto dealers, according to the 2018 Temkin Experience Ratings, an annual customer...


Apr 11, 2018, 08:40 ET Amazon and HP Earn Top Customer Experience Ratings in the Computer Industry, According to Temkin Group

Amazon and HP deliver the best customer experience in the computer and tablet industry, according to the 2018 Temkin Experience Ratings, an annual...


Apr 09, 2018, 08:18 ET Subway and Popeye's Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

Subway and Popeye's Louisiana Kitchen deliver the best customer experience in the fast food industry, according to the 2018 Temkin Experience...


Apr 05, 2018, 08:35 ET Wegmans, H-E-B, and Publix Earn Top Customer Experience Ratings for Supermarkets, According to Temkin Group

Wegmans, H-E-B, and Publix deliver the best customer experience in the supermarket industry, according to the 2018 Temkin Experience Ratings, an...


Apr 05, 2018, 08:30 ET Georgia Power and Florida Power & Light Earn Top Customer Experience Ratings for Utilities, According to Temkin Group

Georgia Power and Florida Power & Light deliver the best customer experience in the utilities industry, according to the 2018 Temkin Experience...


Apr 04, 2018, 08:40 ET Temkin Group Announces Winners of the 2018 Customer Experience Vendor Excellence Awards

Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its sixth annual Customer Experience...


Apr 04, 2018, 08:35 ET USAA and Discover Earn Top Customer Experience Ratings for Credit Cards, According to Temkin Group

USAA and Discover deliver the best customer experience in the credit card industry, according to the 2018 Temkin Experience Ratings, an annual...


Apr 04, 2018, 08:30 ET Citizens Bank and Credit Unions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Citizens Bank and credit unions deliver the best customer experience in the banking industry, according to the 2018 Temkin Experience Ratings, an...


Apr 03, 2018, 08:35 ET USAA Earns Top Customer Experience Ratings for Insurance Carriers, According to Temkin Group

USAA delivers the best customer experience in the insurance industry, according to the 2018 Temkin Experience Ratings, an annual customer experience...


Apr 03, 2018, 08:30 ET TriCare Earns Top Customer Experience Ratings for Health Plans, According to Temkin Group

TriCare delivers the best customer experience in the health plan industry, according to the 2018 Temkin Experience Ratings, an annual customer...


Apr 02, 2018, 08:45 ET Southwest Airlines Earns Top Customer Experience Ratings for Airlines, According to Temkin Group

Southwest Airlines delivers the best customer experience in the airline industry, according to the 2018 Temkin Experience Ratings, an annual customer ...


Apr 02, 2018, 08:30 ET Holiday Inn Express and Marriott Earn Top Customer Experience Ratings for Hotels, According to Temkin Group

Holiday Inn Express and Marriott deliver the best customer experience in the hotel industry, according to the 2018 Temkin Experience Ratings, an...


Jan 30, 2018, 08:35 ET Temkin Group Announces 2018 Customer Experience Vendor Excellence Awards

Temkin Group, a leading customer experience research, consulting, and training firm, announces that it is accepting nominations for its sixth annual...


Jan 23, 2018, 08:40 ET Temkin Group Announces Successful Launch of CX Institute Online Training

Temkin Group, a visionary customer experience research, advisory, and training firm, announces that its CX Institute has successfully completed beta...


Dec 21, 2017, 07:30 ET Temkin Group Releases Annual List of Customer Experience Trends and Labels 2018 "The Year of Humanity"

Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of its annual list of customer...


Nov 15, 2017, 07:30 ET Temkin Group Announces 2017 Customer Experience Excellence Award Winners

Temkin Group, a leading market research, consulting, and training firm that helps organizations accelerate customer experience transformation,...