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Nov 14, 2017, 08:00 ET HDI 2018 Conference & Expo Announces Dynamic Keynote Lineup Featuring Football Legend Herschel Walker

HDI, the leading membership association and certification body for service and support professionals, announces its keynote lineup for HDI 2018...


Nov 02, 2017, 10:00 ET HDI Honors Top Service Management Teams with Prestigious Industry Awards

HDI, the premier membership association and certification body for the service and support industry, announced the winners of the 2017 HDI Service...


Oct 26, 2017, 09:00 ET HDI Announces Service Management World, a New Conference for Service Management Professionals

HDI, the leading membership association and certification body for service and support professionals, announced today the latest addition to its...


Sep 26, 2017, 09:00 ET FUSION 17 Offers More than 100 Learning Sessions Focused on Key Service Management Trends

HDI and itSMF USA, two leaders in the world of IT service management, present cutting-edge conference sessions that are on the cusp of innovation and ...


Sep 13, 2017, 09:00 ET FUSION 17 Offers Interactive Training Before the Main Event with 12 Pre-Conference Workshops

HDI and itSMF USA, two leaders in the world of IT service management, announce the addition of 12 pre-conference workshops at the upcoming FUSION 17...


Sep 07, 2017, 09:00 ET Nominations Now Open For the 2018 HDI Industry Awards

HDI, the first membership association and certification body created for the technical service and support industry, is now accepting entries for the ...


Aug 08, 2017, 09:00 ET FUSION 17 Hosts More Than 100 Breakout Sessions Led by Top IT Service Management Professionals

itSMF USA and HDI, leading organizations in the world of service management, will feature an unmatched schedule of interactive sessions at its annual ...


Jul 25, 2017, 09:30 ET New Research from HDI and Lionbridge: Service Desks & IT Help Desks Prioritizing Multilingual Support to Optimize Success

HDI, in conjunction with Lionbridge Technologies, Inc., today announced the release of a new research report, Multilingual Service in the Support...


Jul 12, 2017, 09:00 ET HDI 2018 Opens Call for Speakers: Proposals Due July 31, 2017

HDI, the first membership association and certification body created for the technical support industry, today announced the Call for Speakers period ...


Jun 20, 2017, 10:44 ET itSMF USA and HDI Announce Full Schedule of Events for FUSION 17 IT Service Management Conference in Orlando

HDI and itSMF USA, two leaders in the world of IT service management, announced the extensive four-day schedule of learning and networking for the...


Jun 13, 2017, 14:25 ET HDI and Atlassian Examine the State of IT, Emphasizing Process Maturity, Business Alignment, and Digital Transformation

HDI, in partnership with Atlassian, today announces the release of the new 2017 research report, The State of Today's IT: Process Maturity, Business...


May 31, 2017, 09:30 ET itSMF and HDI to Introduce Four New Keynote Speakers for FUSION 17 in Orlando

itSMF USA and HDI, leading organizations in the world of service management, today announce FUSION 17 Conference & Expo. The event serves to provide...


May 11, 2017, 11:15 ET HDI Honors Top Technical Support Professionals and Teams with Industry Awards

HDI, the first membership association and certification body created for the technical support industry, announced the winners of the 2017 HDI...


May 01, 2017, 09:30 ET More Than 20 Vendors Announce New Products and Services at HDI 2017

HDI, the first membership association and certification body created for the technical support industry, will host more than 45 exhibitors at its...


Apr 19, 2017, 09:30 ET 19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

HDI, the first membership association and certification body created for the technical support industry, today announced the 2017 HDI Technical...


Mar 29, 2017, 09:30 ET Canon, Fujitsu Limited, and SunGard Earn HDI Support Center Re-Certification Through Commitment to Excellent Service

HDI, the first membership association and certification body created for the technical support industry, is thrilled to award its first HDI Support...


Mar 14, 2017, 09:30 ET HDI 2017 to Feature Technical Support Industry Titans in Program Committee Leading Eight New Learning Tracks

HDI, the first membership association and certification body created for the technical support industry, plans to have some of the brightest minds in ...


Feb 14, 2017, 11:36 ET New eBook Authored by HDI 2017 Speakers Offers Solutions to Today's Top Technical Support Challenges

HDI, the first membership association and certification body created for the technical support industry, today announced the release of its "best of" ...


Feb 01, 2017, 14:21 ET HDI Unveils Top 25 Thought Leaders in Technical Support and Service Management

HDI, the first membership association and certification body created for the technical support industry, today announced the release of its...


Jan 19, 2017, 08:00 ET FUSION 17 Opens Call for Speakers: Proposals Due February 28, 2017

HDI and itSMF USA, two leaders in the world of IT service management (ITSM), today announced the Call for Speakers period for the FUSION 17...


Jan 12, 2017, 08:00 ET HDI Releases New Practices & Salary Report For Technical Support Professionals

HDI, the first membership association and certification body created for the technical support industry, announced the release of the 2016 Technical...


Nov 08, 2016, 09:00 ET HDI Unveils New Chapter's First Strategy Aimed Towards the Sustainability and Empowerment of the Technical Support Industry

HDI, the premier membership association and certification body for the technical support industry, today announces a new Chapter's First strategy...


Nov 03, 2016, 01:03 ET HDI Delivers Two Industry Awards Honoring Top Service Management Organizations

HDI, the premier membership association and certification body for the technical support industry, has announced the winners of the 2016 HDI Service...


Oct 24, 2016, 09:00 ET More than 25 FUSION 16 Exhibitors Announce New Products & Services Anticipated to Refine the IT Service Management Landscape

itSMF USA and HDI are excited to provide FUSION 16 exhibitors with a platform to introduce new technologies, demonstrations, and services at the...


Oct 19, 2016, 09:00 ET Six Finalists Selected for the 2016 HDI Service Management Awards

HDI, the premier membership association and certification body for the technical support industry, today announced finalists for its 2016 HDI Service ...