News from freshworks A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Sep 16, 2019, 11:08 ET Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition

Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes...


Sep 10, 2019, 11:08 ET Freshworks Recognized in Three Gartner Magic Quadrant Reports This Year for Customer Engagement Software

Freshworks Inc., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT...


Sep 05, 2019, 11:08 ET Survey Shows Sales and Support Agents Waste Over a Half-Billion Hours Every Year Using Bad Software; U.S. Companies Lose Over $8 Billion in Productivity

Freshworks Inc., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 ...


Sep 05, 2019, 03:08 ET Freshworks Releases Book on 'Indian Democratic Design' Principles that Outlines the Success Mantra Emerging from Customer-centric Indian Companies

Freshworks Inc., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic...


Sep 04, 2019, 11:08 ET Freshworks Announces Freshsuccess to Realize Unified View for Sales, Marketing, Support, and Success Professionals

Freshworks Inc., the customer engagement software company, announced Freshsuccess customer success management software, delivering an integrated...


Aug 20, 2019, 09:00 ET Freshworks underpins global expansion with 61% YoY billings growth in Q2 2019

Freshworks Inc., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019,...


Aug 01, 2019, 16:00 ET Freshworks Nets Basketball Legend Shaquille O'Neal as Refresh 19 User Conference Headliner

Freshworks Inc., the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille...


Jul 17, 2019, 11:00 ET Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation

Freshworks Inc., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic...


Jun 11, 2019, 08:00 ET Freshworks' Freshdesk named a Customers' Choice in Gartner Peer Insights 'Voice of the Customer': CRM Customer Engagement Center Market Report

Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers'...


May 21, 2019, 09:10 ET Freshworks Acquires Natero, a Leader in Customer Success Cloud Software

Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management...


Apr 24, 2019, 04:00 ET Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life

Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into...


Apr 16, 2019, 13:00 ET Freshworks integrates with the WhatsApp Business solution to empower brands to offer scalable online support to 1.5 billion messaging users

Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to...


Feb 21, 2019, 12:57 ET Freshworks introduces Omniroute™, an omnichannel routing engine that enables better, faster customer service

Freshworks, a global leader in customer engagement software, today unveiled Omniroute™, a new, load-balancing engine for multi-channel customer...


Oct 11, 2018, 09:00 ET Freshworks Launches "Freddy": an AI Engine to enrich customer experience at every touchpoint

Freshworks, a global leader in customer engagement software, today announced the launch of "Freddy", an "Omnibot" AI engine that enhances the sales,...


Oct 02, 2018, 15:46 ET Freshworks Announces Stellar Lineup at Inaugural User Conference - Refresh 18: 'Engage the Future'

Freshworks, a global leader in customer engagement software, today announced the lineup of its first-ever user conference, Refresh 18, to be held Oct....


Sep 25, 2018, 19:08 ET MEDIA ALERT: Freshworks Crashes Dreamforce with #Failsforce Campaign as 69% of SMBs Prepare to Switch Out Their SaaS CRM

Freshworks, a global leader in customer engagement software, is making its presence known with an ambitious "gate-crashing" campaign in San Francisco ...


Sep 21, 2018, 10:00 ET New Freshworks Study Finds Majority of Firms Want to Replace Their SaaS CRM Systems

Freshworks, the leading provider of cloud-based customer engagement software, today announced a new Forrester Consulting study, Riding The Next Wave...


Sep 19, 2018, 10:00 ET Freshworks Launches Unified Marketplace Platform - the SaaS industry's first fully integrated customer engagement platform

Freshworks, the leading provider of cloud-based customer engagement software, announced today the launch of a unified marketplace platform that...


Sep 12, 2018, 10:00 ET Freshworks Appoints David Thompson, Visionary Branding and Marketing Executive, as CMO

Freshworks, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David...


Aug 27, 2018, 11:00 ET Freshworks Brings Context to Collaboration with Freshconnect

Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration...


Jul 31, 2018, 07:30 ET Freshworks Secures $100 Million Investment Led by Accel and Sequoia

Freshworks, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former...


Jun 25, 2018, 12:00 ET Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360

Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual...