News from ICMI A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Sep 18, 2017, 09:00 ET Nearly 25 Exhibitors Announce New Products, Services and Demonstrations to be Featured at ICMI Contact Center Demo

The International Customer Management Institute (ICMI) today showcases announcements from 24 of the companies exhibiting at ICMI Contact Center...


Sep 06, 2017, 09:00 ET ICMI Announces Expansion of Advisory Board and Tracks for 2018 Contact Center Expo

The International Customer Management Institute (ICMI) today announced the expansion of its Advisory Board as well as the Contact Center Expo track...


Jul 20, 2016, 13:23 ET ICMI to Feature Unprecedented Tour Offering at the Contact Center Demo & Conference in Dallas

 The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management...


Oct 05, 2015, 12:57 ET ICMI's 2015 Scottsdale Training Symposium Returns November 16-19

ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its schedule for the 2015...


Jul 23, 2015, 12:41 ET ICMI 2015 Contact Center Demo & Conference to Feature Interactive Workshops Presented by Industry Leaders

 The International Customer Management Institute (ICMI), today announces a lineup of new workshops for its 2015 Contact Center Demo &...


Jan 20, 2015, 09:00 ET ICMI Announces Comprehensive New Program for the 2015 Contact Center Expo and Conference

The International Customer Management Institute (ICMI), today announced a robust lineup of content for the 2015 Contact Center Expo &...


Jan 06, 2015, 12:00 ET ICMI's Contact Center Training Symposiums: Send the Whole Team and Save 25%

ICMI's 2015 Contact Center Training Symposiums provide vital interactive classroom training and development for call center professionals of all...


Dec 15, 2014, 12:42 ET ICMI Announces Call Center Site Tours for Contact Center Symposium Event in San Diego

ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its local Call Center Site...


Dec 04, 2014, 09:00 ET ICMI's Renowned Contact Center Training Symposiums Return in 2015 with Robust Course Offerings

 ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced its schedule for the 2015...


Apr 28, 2014, 19:16 ET Coordinated Systems, Inc., (CSI) of East Hartford, CT to exhibit at ICMI Contact Center Expo and Conference featuring its Virtual Observer "Workforce Optimization as a Service" (WFOaaS) for contact centers

Coordinated Systems, Inc. is excited to present the Virtual Observer "Workforce Optimization as a Service" (WFOaaS) for contact centers at the...


Mar 24, 2014, 17:18 ET ICMI Announces New Symposium Location and Launches New Course for Customer Management Professionals

 The International Customer Management Institute (ICMI) is already hard at work gearing up for our mid-year training symposium which, for the...


Sep 16, 2013, 17:54 ET Call for Papers Now Open for ICMI's 2014 Contact Center Expo & Conference (formerly ACCE)

 ICMI's Contact Center Expo & Conference (formerly known as ACCE) is currently seeking papers for sessions to take place during their...


Jul 18, 2013, 17:46 ET Top Industry Leaders Advise Contact Centers on how to realize ROI from Speech and Text Analytics

Call centers use speech and text analytics to gather information from recorded calls and messages. This information can help with a business'...


Sep 25, 2012, 07:00 ET ICMI Launches Intensive Virtual Training Course For Call Center Supervisors & People Management Professionals

 The International Customer Management Institute (ICMI) announced an addition to its growing roster of new and improved training courses:...


Sep 21, 2012, 07:00 ET The International Customer Management Institute (ICMI) Launches 2012 Community Interest Survey

 The International Customer Management Institute (ICMI) has launched their annual 2012 Community Interest Survey. Created to gather firsthand...


Sep 13, 2012, 09:00 ET ICMI Announces Global Partnership With Masar Training & Consultancy

The International Customer Management Institute (ICMI) has announced a new global partnership with Masar Training & Consultancy of Dubai,...


Aug 02, 2012, 09:00 ET International Customer Management Institute (ICMI) Announces Sarah Stealey As Its New Editor-at-Large

 ICMI, the leading global provider of comprehensive resources for customer management professionals, has named Sarah Stealey as its...


Jul 30, 2012, 07:00 ET Three Top Trends Of Award-Winning Call Centers To Be Revealed In ICMI Webinar

The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will divulge up-and-coming...


Jan 28, 2009, 09:00 ET International Customer Management Institute (ICMI(R)) 2008 Contact Center Operations Report Reveals the Good, the Bad and the Ugly in Customer Care

Report Sheds Light on Opportunity for Call Centers to Enhance the Customer Experience Through Better Tracking of Customer Satisfaction and...