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Feb 03, 2026, 11:34 ET Humana Redefines the Member Experience with Agent Assist Built with Google Cloud
transparency.Built on Humana's agentic AI platform, Agent Assist uses Google Cloud's Vertex AI, Gemini, and Gemini Enterprise for Customer Experience (CX) to help member advocates navigate benefit details or answer eligibility questions, all while preserving a "human in the loop" throughout every interaction.
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Feb 03, 2026, 11:30 ET ULTIMATE STAFFING SERVICES, LEDGENT FINANCE & ACCOUNTING, LEDGENT TECHNOLOGY AND ADAMS & MARTIN GROUP WIN CLEARLYRATED'S 2026 BEST OF STAFFING CLIENT AND TALENT AWARDS FOR SERVICE EXCELLENCE
ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain
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Feb 03, 2026, 11:15 ET LUTTRELL STAFFING GROUP WINS CLEARLYRATED'S 2026 BEST OF STAFFING CLIENT, TALENT AND EMPLOYEE AWARDS FOR SERVICE EXCELLENCE
ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain deep insights,
More news about: Luttrell Staffing Group
Feb 03, 2026, 10:57 ET Nextep Secures Second Consecutive ClearlyRated Best of HR Services Award
nextep.com/services/peo.About ClearlyRatedClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain deep insights,
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Feb 03, 2026, 10:05 ET Mazda Reports Third Best January Sales Results
Strong Sales Led by US Assembled CX-50 IRVINE, Calif., Feb. 3, 2026 /PRNewswire/ --
More news about: Mazda North American Operations
Feb 03, 2026, 09:30 ET Yellow.ai Launches Nexus, the Industry's First Universal Agentic Interface
Yellow.ai/nexus.About Yellow.aiYellow.ai is a leading Agentic AI platform that helps global enterprises with CX and EX automation. The platform is built on multi-LLM architecture, offers quick integrations with 100+ enterprise systems, enabling businesses to go
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Feb 03, 2026, 09:01 ET Four Mazda Models Earn Car and Driver Editors' Choice for 2026
Mazda3, CX-30, CX-50, and MX-5 Miata recognized as top vehicles in their segmentsIRVINE, Calif., Feb. 3, 2026 /PRNewswire/ -- Four Mazda models have been named to the Car and Driver Editors' Choice list
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Feb 03, 2026, 09:00 ET VXI Recognized by Newsweek Among America's Greatest Workplaces for Culture, Belonging & Community
ANGELES, Feb. 3, 2026 /PRNewswire/ -- VXI Global Solutions, a leading global provider of customer experience (CX) and business process outsourcing (BPO) solutions, today announced its inclusion in Newsweek's list of America's Greatest Workplaces for Culture, Belonging
More news about: VXI Global Solutions, Inc
Feb 03, 2026, 09:00 ET Express' People‑First Approach Earns 2026 Best of Staffing® Honors and 5‑Year Gold Achievement
ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain
More news about: Express Services dba Express Employment Professionals
Feb 03, 2026, 08:04 ET World's First Chief AI Officer and Peak Performance Experts to Take Stage at Healthcare CX Conference
League Connect is an immersive conference for healthcare executives, hosted by League, the AI-driven healthcare CX platform. Each year, the invite-only event gathers over 100 healthcare leaders, innovators, and change makers from payer, provider, and technology organizations.
More news about: League Inc.
Feb 03, 2026, 02:00 ET AudioCodes Reports Fourth Quarter and Full Year 2025 Results and Declares Semi-Annual Dividend of 20 cents per share
AudioCodes.Fourth quarter's performance was driven by strong momentum across our two primary growth engines: the Live family of managed services for UCaaS and CX, and the conversational AI (CAI) business. Together, these two units drove growth in our Annual Recurring Revenue (ARR) to $79 million, marking a 22%
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Feb 02, 2026, 15:02 ET Jeffrey A. Flaks recognized as Press Ganey's HX26 Innovator of the Year
stakeholders. Press Ganey powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare,
More news about: Hartford HealthCare
Feb 02, 2026, 12:25 ET /C O R R E C T I O N -- Horatio/
the Launch of HoratioHX, a Human-Centered Experience Platform Built for Compliant Care at Scale The leading Latin American CX hub introduces a next-generation platform combining healthcare-trained talent, AI-enabled operations, and robust regulatory infrastructure for modern
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Feb 02, 2026, 11:15 ET TLCx Appoints DeJon Gaines as Chief Technology Officer
strengthening the company's ability to deliver responsible, AI-enabled CX solutions at scale.About TLCxFounded in 2007 by U.S. veteran Tom Cardella, TLCx is a certified veteran-owned, 100% employee-owned customer experience (CX) provider delivering end-to-end, customized outsourcing solutions
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Feb 02, 2026, 08:00 ET Oracle Named a Leader in 2026 Gartner® Magic Quadrant™ for Source-to-Pay Suites
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
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Feb 02, 2026, 06:00 ET JJG Aero Secures $30 Million in Series B Funding from Norwest
integration, and support other strategic initiatives. This round brings the total funding raised to $42 million and includes the $12 million Series A led by CX Partners in April 2024.
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Feb 02, 2026, 00:00 ET JJG Aero obtient un financement de série B de 30 millions de dollars auprès de Norwest
initiatives stratégiques. Ce tour de table porte le total des fonds levés à 42 millions de dollars et comprend la série A de 12 millions de dollars menée par CX Partners en avril 2024.
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Jan 29, 2026, 09:30 ET Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach
Emplifi, a leading CX and social media marketing platform, today announced record growth in customer engagement, AI adoption, and social data expansion across its unified
More news about: Emplifi Inc
Jan 29, 2026, 09:00 ET Lorikeet Launches Coach: The First AI That Tells You Why Your Support Metrics Move--And Fixes the Problem
automated QA and topic analysis capabilities."Our CX and Product teams needed deeper systematic support insights, but between inconsistent tagging and PII restrictions in Zendesk, we couldn't deliver reliable analysis," said Dan Marshall, CX Operations Lead at HotDoc. "Coach's combination of automated
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Jan 29, 2026, 09:00 ET Winners Announced in 20th Annual Stevie® Awards for Sales & Customer Service
categories for SOCAP International will be announced in April. SOCAP International is the nation's leading membership community for customer care and CX professionals.Five winners of Grand Stevie Award trophies, for the five most-honored organizations in the competition, will be announced the week
More news about: The Stevie Awards
Jan 28, 2026, 02:20 ET Movate and Krisp Announce Strategic Partnership to Transform Global CX Delivery with AI-Powered Voice Solutions
partnership with Krisp.ai strengthens Movate's commitment to reimagining global CX operations by bringing next-generation voice AI solutions directly into the core of our CX offerings," said Mandeep Kwatra - Practice Head for CX Transformation at Movate. "Enterprises are looking for more than
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Jan 27, 2026, 09:00 ET Authenticom Group Reveals DXM, Unifying Automotive Data and CX into a Single Source of Truth at NADA Show 2026
Built on Authenticom's industry-leading data syndication, movement, and hygiene across the automotive vertical—and strengthened by its CX acquisition—DXM establishes a new execution category that gives automotive companies a single pane of glass for every customer.Speaking to the
More news about: Authenticom, Inc.
Jan 23, 2026, 11:51 ET Ace Hardware and Menards Deliver the Best DIYers' Customer Experience in 2025 Market Force Study
2025 Home Improvement Retail Benchmark Study, Ace Hardware and Menards earned the highest Customer Experience (CX) scores in the category, outperforming national big box competitors on the factors most tied to loyalty: helpful staff, store ease, and trust. While
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Jan 22, 2026, 09:00 ET TP has been recognized with Frost & Sullivan's Technology Innovation Leadership Recognition in the Global BPO AI Industry
TP is recognized for its customer-centric innovation, operational excellence, and scalable technology that redefine the future of BPO CX outsourcing.SAN ANTONIO, Jan. 22, 2026 /PRNewswire/ -- Based on its
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Jan 22, 2026, 09:00 ET TP has been recognized with Frost & Sullivan's Technology Innovation Leadership Recognition in the Global BPO AI Industry
TP is recognized for its customer-centric innovation, operational excellence, and scalable technology that redefine the future of BPO CX outsourcing.SAN ANTONIO, Jan. 22, 2026 /PRNewswire/ -- Based on its
More news about: Frost & Sullivan