Collinson International partners with China Ping An Insurance (Hong Kong) to provide airport lounge access and alternative benefits during flight delays and cancellations

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• The partnership provides Collinson International's SmartDelay™ solution as a complimentary benefit for China Ping An Insurance (Hong Kong)'s online travel insurance customers in Hong Kong (SAR).
• SmartDelay gives customers instant access to over 1,600 airport lounges and alternative benefits in over 700 airports across 145 countries in the event of a flight delay or cancellation.

HONG KONG, March 10, 2025 /PRNewswire/ -- Collinson International, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, partners with China Ping An Insurance (Hong Kong) to offer SmartDelay^TM as a complimentary benefit to its customers. The partnership enables eligible online travel insurance customers in Hong Kong (SAR) who have registered their flight to access over 1,600 airport lounges or alternative benefits in the event of a flight delay or cancellation.

With travel returning at speed post-pandemic, recent flight delay statistics^[1] show that 33 million travellers across Asia Pacific were impacted by more than an hour of flight delays. In addition, Collinson International's Fear of Switching Off (FOSO) study found that 6 in 10 travellers in Asia Pacific were unable to fully relax when they encountered preflight issues such as flight delays. With travel emerging as one of the highest spend categories for respondents in Hong Kong (SAR) and also across all Asia Pacific markets – accounting for almost a third of annual expenditure – brands have more opportunities to build stronger relationships with their customers, by offering rewards and benefits designed to reduce travel stress.

SmartDelay, now available across all three tiers of China Ping An Insurance (Hong Kong)'s online travel insurance policies, enables travellers to visit an airport lounge or choose an alternative benefit such as a spa experience, sleep pod visit or restaurant discount, without the need to complete a claim form. As soon as travellers are advised of a flight delay of over an hour or flight cancellation, they are sent a QR code to visit the airport lounge or take advantage of an alternative benefit. Customers can enjoy these benefits by simply registering their flight no less than 2 hours before the scheduled departure time, with China Ping An Insurance (Hong Kong)'s policy enabling one additional person travelling with the policyholder to enjoy the benefits of SmartDelay. 

"Travel in Asia Pacific is well on its way to recovery. However, increased passenger traffic can also result in a more challenging journey. The ability to escape busy public spaces within airports and relax in a quiet sanctuary is increasingly attractive to travellers – especially when experiencing added stress from a flight delay or cancellation. With SmartDelay, brands can be there at their customers' time of need with a simple and seamless solution that alleviates some of this stress," said Todd Handcock, Global Chief Commercial Officer and Asia Pacific Executive Chair at Collinson International. "We are delighted to partner with China Ping An Insurance (Hong Kong) to extend SmartDelay to their online travel insurance policy holders, offering them peace of mind during such unforeseen circumstances."  

"China Ping An Insurance (Hong Kong) cares about our customers and we are devoted to becoming a trusted insurance partner who provides protection to our customers in various life stages and also during their travel," said Hugo Yeung, Deputy General Manager at China Ping An Insurance (Hong Kong). "Through this partnership, our customers can travel with a peace of mind as they are now able to gain instant access to a wide network of airport lounges and travel experiences globally without having to go through a tedious claims procedure, in the event of flight delays or cancellations."

For more information and to check on eligibility, please visit this website.

About Collinson International

Collinson International is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.  

We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. 

Collinson International is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of over 1,700 lounges and travel experiences, including dining, retail, sleep and spa, in 725 airports in 145 countries, helping to elevate the journey into something special.   

Collinson International's flight disruption assistance product, SmartDelay^TM, gives airline passengers, who have registered their flight, access to an airport lounge or alternative benefit in case of a flight delay or cancellation. 

About China Ping An Insurance (Hong Kong)

China Ping An Insurance (Hong Kong) Company is equipped with a comprehensive operational framework and a professional management team. We continuously develop a diversified range of insurance services, staying attuned to market trends to provide essential general insurance products for large enterprises, small and medium-sized enterprises (SMEs), and individual customers.

With a dedication to advancing "Finance with Temperature", China Ping An Insurance (Hong Kong) successfully launched its online insurance business in 2010, ushering in a new era for the development of general insurance. Offering 24-hour online instant quotation and policy application services, customers can conveniently select the protection they and their families need anytime, anywhere.

The seamless process eliminates the need for document submission, allowing customers to complete the application in as fast as 5 minutes, with policies instantly approved and issued through an automated system. The important terms and conditions of all insurance products are transparent and clear, enabling customers to apply for or renew policies directly via the company's website.

SOURCE Collinson International