CX SUMMIT 2026: FULLY LOADED AND NOT TO BE MISSED AS ASIA'S CX LEADERS GATHER IN KUALA LUMPUR

With 30 technology and innovation partners, regional transformation stories, powerful thought leadership and an immersive #DigitalCX Marketplace, the 11th Customer Experience (CX) Summit promises two action-packed days for customer experience leaders across Asia Pacific.

KUALA LUMPUR, Malaysia, Nov. 12, 2026 /PRNewswire/ -- With just two weeks to go, CX Summit 2026 is gearing up for its 11th edition on 25–26 November 2026 at the magnificent Sunway Resort Hotel, Kuala Lumpur. Under the theme "CX – Connected by Intelligence", the event will bring together CX leaders, business executives, technology innovators and industry practitioners for two days of thought leadership, practical insights, regional transformation stories and technology showcases.

A POWERHOUSE OF IDEAS, INSIGHTS AND TRANSFORMATION

The programme features an exciting mix of industry thought leaders, regional experts and practitioners exploring the forces redefining customer experience, digital transformation and the future of business.

A key highlight will be "ORIENTAL Dreams. ASEAN Rising.", an exclusive showcase of real transformation journeys and success stories spanning six geographies across Asia. Through practical case studies and first-hand experiences, delegates will gain insights into how organisations are navigating change, leveraging intelligence and technology, and delivering meaningful business and customer outcomes.

The highly anticipated "Meeting of Minds" engagements via expert panel discussions will further explore three critical dimensions of transformation – Digital, People and CX Best Practices – encouraging deeper conversations and fresh perspectives.

The Summit will also unveil the 3rd Edition of The State of CX in Malaysia Report, including the announcement of the Top 100 Brands in CX in Malaysia and the 2026 National CX Index.

30 PARTNERS. ONE DIGITAL CX MARKETPLACE. ENDLESS POSSIBILITIES.

Beyond the conference sessions, the Summit's signature #DigitalCX Marketplace will bring together 30 technology and innovation partners showcasing the latest capabilities transforming customer engagement.

Leading the way are some of the world's most recognised technology brands, including Amazon Web Services (AWS), Genesys, AVAYA, Zoom, Zendesk, NTT, alongside a strong ecosystem of technology providers and solution partners.

From artificial intelligence and customer engagement platforms to automation, analytics and next-generation CX solutions, delegates can explore emerging technologies, engage directly with solution experts and discover opportunities to translate innovation into tangible business value.

ASIA PACIFIC COMES TOGETHER IN MALAYSIA

The regional dimension will be further strengthened by the participation of the CC-APAC regional alliance and its members.

Bringing together industry leaders and practitioners from across the region, the gathering will provide a platform to showcase some of Asia Pacific's most inspiring transformation programmes, exchange experiences and strengthen collaboration across the wider CX ecosystem.

With Malaysia hosting the regional alliance's engagements this November, the occasion also reinforces the country's growing position as an important hub for customer experience excellence, innovation and industry development.

Commenting on the upcoming Summit, Vigneswaran Sivalingam, Organizing Chair of CX Summit 2026 and Protem Chairperson of CX Malaysia, said:

"This year's CX Summit is FULLY LOADED and NOT TO BE MISSED! I encourage every CX leader, expert and enthusiast to join us. If customer experience, digital transformation and the future of business matter to you, Sunway Resort Hotel is where you need to be on 25 and 26 November. We have curated a two-day engagement that will enrich every CX practitioner & solution provider"

TWO DAYS. ONE DESTINATION. A REGION OF POSSIBILITIES.

From business leaders and CX practitioners to technology innovators and aspiring professionals, CX Summit 2026 offers an opportunity to connect with the people, ideas and innovations shaping the next chapter of customer experience in Asia Pacific.

Don't just hear about the future of CX. Be part of the conversation.

CX SUMMIT 2026 : "CX - CONNECTED BY INTELLIGENCE"

Date: 25–26 November 2026
Venue: Sunway Resort Hotel, Kuala Lumpur, Malaysia
Delegate Registration: https://cxsummit.com.my/register-2/

SOURCE Contact Centre Association of Malaysia (ccam)