News from hinduja global solutions (hgs) A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Apr 02, 2019, 11:15 ET HGS Recognized in the Training Magazine's 2019 "Top 125" List

Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, was recognized by Training magazine...


Apr 01, 2019, 10:59 ET HGS strengthens Global Executive Leadership Team to help drive its growth agenda

Hinduja Global Solutions (HGS), (listed in BSE & NSE), a global leader in business process management, has announced senior leadership appointments,...


Mar 20, 2019, 10:14 ET HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300

Hinduja Global Solutions Ltd. (HGS), (Listed on NSE & BSE in India), a global leader in business process management (BPM), was ranked in the top 10...


Feb 28, 2019, 10:05 ET HGS Recognized on IAOP's "The Best of The Global Outsourcing 100" List

Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, was included on the 2019 Global...


Feb 12, 2019, 11:15 ET Redefining the Customer Relationship through Social Media

It's only been over the past few years that brands have started to pay close attention to customer activity on social media. It took a combination of ...


Jan 22, 2019, 11:27 ET Industry Leaders Weigh in on Customer Experience (CX) Trends in 2019

Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of how BPO partners will be called on to...


Nov 15, 2018, 11:21 ET How to Build Empathy in Your Call Center

(Feature Article) - The metaphor of the Emotional Bank Account (EBA) is arguably one of the most pervasive concepts introduced in Stephen Covey's...


Nov 14, 2018, 10:30 ET HGS Wins NASSCOM Customer Service Excellence Award 2018 in Transformation Category

Hinduja Global Solutions (HGS), (Listed on NSE & BSE in India), a global leader in business process management, earned top honors in the...


Oct 16, 2018, 10:44 ET 3 Ways Social Media Can Make (or Break) Your CX

(Feature Article) - Are you taking your social media strategy as seriously as you should? Imagine you're a Fortune 100 company spending millions on...


Sep 06, 2018, 10:53 ET HGS Announces Opening of First Customer Service Center in Florida

Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, today announced it is opening its...


Sep 04, 2018, 14:41 ET Tom Hricik joins HGS as President and Head of Business Development, North America

Hinduja Global Solutions (HGS), (listed in BSE & NSE in India), a global leader in business process management, has announced the hiring of Tom...


Aug 30, 2018, 11:52 ET HGS Awarded 2018 CRM Excellence Award

Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in business process management, has been granted the prestigious TMC...


Aug 23, 2018, 10:46 ET How Integrated Marketing Is Building New Connections with Today's Consumers

(Feature Article) - As businesses seek to compete on CX, marketers increasingly leverage customer problem resolution to offer a positive brand...


Aug 10, 2018, 12:06 ET HGS wins contract with Money Advice Service

Hinduja Global Solutions Ltd. (HGS) (listed on BSE & NSE in India), has announced that its subsidiary Hinduja Global Solutions UK Ltd has been...


Jul 26, 2018, 10:59 ET 3 Ways Analytics Tools Drive CX Transformation

(Feature Article) - Advanced data analytics tools can help businesses uncover business-critical insights and gain a competitive edge. As customer...


Jul 17, 2018, 11:00 ET HGS Recognized with Gold Awards for Leading Digital Transformation Solutions and Service

Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in business process management, has been recognized—three times...


Jun 12, 2018, 11:10 ET HGS recognized for exceptional performance and Business-to-Business innovation

Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, today announced it has won an...


Jun 01, 2018, 10:55 ET HGS Recognized on IAOP's Global Outsourcing 100 List for Providing World-Class Service

Hinduja Global Solutions (HGS) (listed on NSE and BSE in India), a global leader in business process management, was named a Super Star on the...


May 15, 2018, 12:05 ET There's No Time to Lose: Get Moving on Your Automation Journey

(Feature Article) -- According to a 2017 Ernst & Young report, 30 to 50 percent of robotic process automation (RPA) projects initially fail. From...


May 10, 2018, 02:23 ET HGS Hiring 100 Full-Time Staff in North Bay Customer Experience Contact Centre

Hinduja Global Solutions (HGS) (listed in BSE & NSE), a global leader in customer experience, announced that it is creating 100 new positions at its...


Apr 16, 2018, 11:51 ET Building Empathy into Your Voice Call Center

(Feature Article) - The metaphor of the Emotional Bank Account (EBA) is arguably one of the most pervasive concepts introduced in Stephen Covey's...


Apr 02, 2018, 01:05 ET HGS acquires majority stake in Element Solutions

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), announced that its subsidiary Hinduja Global Solutions UK Limited has today...


Mar 13, 2018, 04:14 ET RCN and Grande Communications Partner with HGS to Accelerate Customer Experience Management

Hinduja Global Solutions (HGS) (listed in BSE & NSE), has announced today a strategic partnership with RCN and Grande Communications, leading...


Feb 20, 2018, 12:08 ET 5 Traits of Customer-Obsessed Companies

Feature Article - Today's customers evaluate a company on the experience that they receive. The entire sales cycle (pre-sales, purchase, and...


Jan 09, 2018, 11:15 ET HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™

Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced an innovative partnership ...