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Oct 09, 2019, 08:33 ET Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents

Sparkcentral, an enterprise digital customer service platform company, today announced the rollout of its cross-channel conversation history feature...


Sep 09, 2019, 08:35 ET Sparkcentral One of Two Sample Vendors Named in All Three of the Digital Customer Service Channels: Live Chat, Social Media Engagement, and Consumer Messaging Apps, in The Gartner Customer Service Technology Vendor Guide, 2019

Sparkcentral was identified by Gartner as a Sample Vendor for Mobile Applications for Customer Service within the "Customer Engagement Center"...


Aug 27, 2019, 08:47 ET Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support

Sparkcentral, an enterprise digital customer service platform company, today announced a partnership with Freshworks Inc., the customer engagement...


May 21, 2019, 08:00 ET Sparkcentral and IntelCal Announce Reseller Partnership to Offer Messaging Customer Service Platform for WhatsApp

Sparkcentral, an enterprise messaging customer service platform company, today announced an exclusive reseller partnership with IntelCal Solutions...


May 15, 2019, 08:33 ET "Bring Your Own Bot": Sparkcentral's AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Sparkcentral today announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service...


May 08, 2019, 11:07 ET Sparkcentral Is a Platinum Sponsor of Gartner Customer Experience & Technologies Summit 2019 to Present Business Case for Messaging Customer Service with ENGIE

Sparkcentral today announced its participation as a Platinum Sponsor at the Gartner Customer Experience & Technologies Summit 2019 that takes place...


Mar 25, 2019, 08:00 ET Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels

Süpersonic, South Africa's #1 rated ISP, announced they have selected Sparkcentral's Automated Messaging Distribution (AMD) and customer engagement...


Feb 27, 2019, 08:45 ET Selfie Customer Service? Sparkcentral Announces Enhanced Instagram Support for its Enterprise Social Customer Service Platform

Sparkcentral today announced Instagram support for its leading social messaging customer service platform, which allows marketing and care teams to...


Feb 07, 2019, 08:01 ET Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service

Dimension Data recently began implementing Sparkcentral's technology, after the two companies signed an agreement for the EMEA region. Dimension Data ...


Jan 30, 2019, 08:32 ET Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch

Argenta today announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer...


Jan 17, 2019, 12:02 ET Sparkcentral Named as Finalist in 2019 Stevie® Awards for Sales and Customer Service

Sparkcentral, the leading enterprise messaging customer service platform company, today announced that it was named a Finalist in the contact center...


Oct 03, 2018, 11:07 ET Messaging Customer Service Makes Sparkcentral One of 2018's Top 10 CX Solution Providers

Today, the "new kid" on the customer service block, Sparkcentral, the enterprise messaging customer service platform company, announces that it has...


Aug 01, 2018, 12:17 ET Sparkcentral Invites Companies to Early Access Program for WhatsApp Business, Launches With Leading Consumer Brands

Sparkcentral, the leading enterprise messaging customer service platform company, today announces official support for the new WhatsApp Business...


May 08, 2018, 08:00 ET Sparkcentral benoemt Joe Gagnon als nieuwe CEO

Sparkcentral, Inc. kondigde vandaag aan dat de raad van bestuur van het bedrijf Joe Gagnon heeft benoemd als Chief Executive Officer om het bedrijf...


May 08, 2018, 08:00 ET Sparkcentral Appoints Joe Gagnon As New CEO

Sparkcentral, Inc. today announced that the company's Board of Directors has appointed Joe Gagnon as Chief Executive Officer to lead the company...


May 08, 2018, 08:00 ET Sparkcentral nomme Joe Gagnon pour être son nouveau PDG

Sparkcentral, Inc. a annoncé aujourd'hui que son conseil d'administration a nommé Joe Gagnon comme président-directeur général afin de conduire la...