Mastercard unveils Inclusion Hub and innovative inclusivity measures co-designed with autistic Australians

Available now, businesses can sign up to Mastercard's Inclusion Hub which features 25 practical measures for venues to adapt, including Sensory Notes, which was piloted at this year's Australian Open and continues to be activated with Melbourne's The Mulberry Group

SYDNEY, Feb. 19, 2026 /PRNewswire/ -- One in 40 Australians are autisticⁱ, yet many everyday spaces aren't designed with their needs in mind. Sensory overload, unpredictable environments, and lack of clarity can make routine activities inaccessible, limiting where autistic Australians and their caregivers feel comfortable participating in community.

That's why, Mastercard has launched Inclusion Matters, an initiative designed to rally businesses to create calmer more welcoming spaces for autistic people and sensory differences. At its centre is the Inclusion Hub which features 25 measures that venues could adopt to create more inclusive environments for various needs. Available now, businesses can register, explore practical changes from quiet hours to staff training, and build their own action plans with guidance to embed these practices into daily operations.

Mastercard co-designed the Inclusion Hub with Autism CRC, Australia's independent national source of evidence for best practice. Autism CRC works directly with autistic people, families, and professionals to develop practical tools and improve equity and opportunity to support across every stage of life.

Piloting dining innovation  

As part of the initiative's launch, Mastercard is piloting Sensory Notes, a new kind of restaurant menu designed to describe dishes in sensory detail, giving autistic people and those with sensory sensitivities more confidence when dining. 

Unlike traditional menus that simply list a dish and its ingredients, Sensory Notes unpack the appearance, preparation, arrangement, and taste - useful details that can help autistic people and those with sensory differences understand more about the components of a dish. The framework also outlines tiered ways hospitality venues can integrate and operationalise Sensory Notes based on their size and offering.

Sensory Notes was piloted at this year's Australian Open Wonder Pies and Peach Melbourne venues, and continues to be piloted at The Mulberry Group's Hazel Melbourne.

Kerry Tavrou, Head of Inclusion & Diversity at Tennis Australia, said: "We're committed to making the Australian Open the benchmark of sporting inclusivity. By featuring Sensory Notes on our Accessible page, introducing QR signage at Wonder Pies and Peach Melbourne, and promoting them within the BallPark sensory room, we gave neurodiverse fans the tools they need to feel informed and supported throughout their AO experience." 

To ensure Sensory Notes feels integrated into the dining experience, an icon has been created to sit alongside existing dietary symbols like Gluten Free, Vegan, and Pescatarian, providing a subtle signal that additional information about that dish is available.

Guided by its mission to create a digital economy where everyone can participate, Mastercard identified dining as a meaningful opportunity to drive practical change. Inclusion Matters has been developed to demonstrate the empathy and understanding essential to building welcoming environments for all.

Julie Nestor, Executive Vice President, Marketing and Communications, Asia Pacific, Mastercard said: "As a global leader in digital-first innovation and inclusion by design, Mastercard set out to introduce practices that go beyond what's already available. Through the Inclusion Matters initiative, we're making it easier for businesses to build environments where everyone feels considered and welcome. We look forward to refining the hub with ongoing feedback, because a world designed for everyone is priceless."

Crafting Sensory Notes 

Working alongside leading chefs and autistic Australians, Mastercard defined how this could work operationally and create meaningful impact. Based on this work, Mastercard created a tool to help businesses craft their very-own Sensory Notes, which is available to restaurants as part of the Inclusion Hub.

MasterChef Australia judge and leading culinary chef, Jean-Christophe Novelli contributed to the framework's development: "Through my experiences dining out with my son Valentino, I've come to understand just how complex and overwhelming restaurant experiences can be for autistic individuals and their caregivers. Dining should be a moment of joy, comfort, and connection, yet uncertainty around food often creates unnecessary barriers. Sensory Notes offers clarity and confidence so everyone can enjoy what should be a simple pleasure of sharing a meal together."

Dr Olivia Gatfield, Autism CRC's Research and Community Engagement Manager, said: "Our role is to listen to and learn from the autistic community, working together through research and co-design. We have focused on what truly matters to them and hope these new innovations are beneficial and can continue to be refined with community feedback."

As the initiative scales, participating businesses will be made discoverable through a consumer directory, making it easier for families to find welcoming venues in their area.

Australian businesses are invited to explore the Hub here.

The 25 practical measures included in the Inclusion Hub: 

1. Sensory environment 

• Adjust visual and lighting environment
• Adjust sound and noise
• Reduce smells
• Adjust temperature
• Respecting touch, time and space
• Implement quiet hours
• Offer sensory-friendly sessions
• Create low sensory zones

2. Information and communication 

• Provide accessibility information online
• Provide clear signage
• Provide accessible menu information
• Include sensory notes in your menu
• Improve store navigation
• Communicate appointment information
• Provide event information

3. Predictability, choice and control 

• Manage timing, changes and wait times
• Enable pre-visit communication
• Provide seating options and flexibility
• Offer alternative service options
• Provide alternative checkout options
• Support customer service preferences

4. Staff training and culture 

• Deliver autism inclusion training
• Train staff to recognise support identification tools
• Improve hiring practices
• Support your autistic staff

About Mastercard  

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realise their greatest potential. 

www.mastercard.com 

[i] ASPECT, At least 1 in 40 Australians are… – Autism Spectrum Australia (Aspect)

SOURCE Mastercard