Why Brisbane Airport selected LG for its landmark digital infrastructure upgrade

Australia's third-largest airport now runs passenger information across 950 LG displays monitored centrally via LG SuperSign CMS

News summary

• Brisbane Airport manages approximately 950 LG commercial displays from a single platform LG SuperSign CMS deployed on-premise to meet strict security and operational controls for critical infrastructure
• LG SuperSign CMS offers leadership, operations and ICT team remote visibility and control of entire display fleet
• LG's embedded System-on-Chip allows real-time flight information (FIDS), gate information, wayfinding and operational messaging to be directly pushed to display screens without external media players
• Brisbane Airport's transition to LG's SuperSign CMS has driven down operational costs significantly
• Deployed in partnership with Australian integrator Programmed, this digital overhaul forms a key part of Brisbane Airport's ongoing $5 billion Future BNE transformation

SYDNEY, Nov. 11, 2026 /PRNewswire/ -- LG Electronics (LG) has partnered with Brisbane Airport Corporation (BAC), replacing a previously fragmented digital signage system with a modern network of approximately 950 LG commercial displays centrally managed by LG SuperSign CMS. Covering the domestic and international terminals, baggage handling areas, and car parks, these LG screens deliver real-time flight information displays (FIDS), gate information, passenger wayfinding, and operational communications reliably across a 24/7 environment.

As Australia's third largest airport preparing for a forecast surge in passenger numbers ahead of the major event in 2032, Brisbane Airport needed to replace an increasingly unreliable, ageing network with a simplified, scalable solution that its lean ICT team could operate day-to-day.

"The reliability of the displays is essential. Without them working, people are lost — quite literally," says Michael Kerr, Integrated Operations Manager at BAC.

To address these critical demands, LG worked alongside local integrator Programmed to deploy a centralised digital signage network driven by LG SuperSign CMS. The platform provides ICT and operations teams with comprehensive visibility across the entire display fleet remotely, replacing an otherwise manual process of physical, daily check-ups.

"LG SuperSign has been a game changer for my team. We just don't have the arms and legs to go around and check those 950 screens on a daily basis. The monitoring capabilities really give us that eyes-on view of what's across our infrastructure," says Anthony Tully-Smith, ICT Applications Manager at BAC.

BAC's new estate involves a range of LG display solutions tailored to specific passenger zones. This includes:

• 43- and 49-inch LG commercial panels
• LG Ultra Stretch displays in totems
• LG 49XE-series high-brightness outdoor displays
• 110-inch LG UM5K indoor screens
• A 136-inch LG LAPA-series All-in-One LED in international arrivals

With LG's embedded System-on-Chip (SoC) platform and internal web page player, real-time flight information and content now play directly on the screens. This removes the need for external media players, simplifying the network architecture.

"We've taken what was a fragmented digital signage system, not very visible to management, now to an integrated modern solution with centralised management and health visibility," says Graham Wands, Business Development Manager at Programmed. "LG SuperSign enables us to take a proactive stance and make sure that the FIDS and other signage are highly available and always visible to passengers."

As a privately owned critical infrastructure operator, BAC needed full control of its content. LG SuperSign CMS is deployed on-premise to meet the airport's security and operational-control requirements. LG's device hardening helps reduce the risk of unauthorised content, such as USB sideloading.

The project also supports the airport's ESG goals; LG UH series screens carry Carbon Trust footprint-reduction certification, LG offers a free e-waste program, and power consumption can be monitored and optimised from LG SuperSign CMS.

"At an airport, a screen is only as useful as the information on it, and how quickly someone knows when it stops working. Brisbane Airport shows what happens when displays and management software are planned together as operational infrastructure, with a local integrator who knows the site. We're grateful to Brisbane Airport and Programmed for the partnership, and we look forward to supporting the airport as it grows," says Chris Wilson, Sales General Manager – Information Display at LG Electronics Australia.

BAC sees LG as a long-term partner as it progresses its $5 billion Future BNE transformation, paving the way for the expansion of Terminal 3 and more LED and messaging capabilities ahead of the 2032 games. By transitioning from a fragmented legacy setup, BAC has unlocked a foundation built for long-term operational efficiency.

"For me, managing an ageing infrastructure before we moved to the new LG digital displays was costing us quite a lot from a maintenance and an ongoing perspective," says Tully-Smith, "The move to the new LG SuperSign, but also the new LG screens, has driven down my operational cost significantly across the airport."

This newfound efficiency has helped BAC focus on what's most critical - passenger experience.

"It's important for us to have a partner like LG. The innovation and the fresh thought that team brings has really helped me accelerate the digital experience across all of our terminals," says Tully-Smith.

Read the full case study: LG Displays and SuperSign CMS power Brisbane Airport's digital transformation

LG SuperSign CMS is purchased separately.

About LG Electronics
LG Electronics is focused on developing new innovations across information displays. We are committed to providing commercial electronic products that help businesses perform better. We offer a wide range of products, including information displays, digital signage for advertising, commercial system air conditioners, VRF systems and tailored solutions for different vertical markets.

About Brisbane Airport Corporation
Brisbane Airport Corporation (BAC), the operator of Brisbane Airport (BNE), is a private, unlisted Queensland company that proudly takes on the challenge of connecting Australia to the world. BAC's passion and perseverance have cemented BNE as Queensland's most important gateway, a leading hub for Australia, and an award-winning source of pride for its communities.

About Programmed
Programmed is a leading provider of Facility Management, Maintenance, and Staffing solutions across Australia and New Zealand. Programmed employs over 32,000 people every year across a broad range of industries and partners with more than 10,000 customers, small and large.

SOURCE LG Electronics