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May 07, 2026, 11:00 ET Atento y Cresta firman una alianza estratégica para ofrecer soluciones híbridas de CX con IA y talento humano
implementación y optimización de la plataforma de IA de experiencia del cliente de Cresta. Con un liderazgo inigualable en servicios profesionales de CX liderados por IA y décadas de experiencia operativa, Atento combina de forma única la innovación en IA con una prestación de servicios a escala empresarial
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May 07, 2026, 11:00 ET Synoptek Wins Gold Stevie® Award at the 2026 American Business Awards®
publishing workflows."This award reinforces the importance of putting customer experience at the center of digital transformation," said Mark Emery, CX Practice Head at Synoptek. "By understanding how people interact with digital platforms, we designed an experience that feels simple for users while
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May 07, 2026, 10:54 ET TELUS Digital Berekspansi di Asia Pasifik dan Argentina Untuk Mendukung Peningkatan Permintaan Layanan Data AI, Kepercayaan & Keamanan, dan Pengalaman Pelanggan Digital
divisi teknologi global di TELUS Corporation (TSX: T) (NYSE: TU) dengan spesialisasi CX digital dan transformasi digital yang berfokus pada masa depan. TELUS Digital jauh lebih memperluas jejak operasional globalnya untuk CX berbasis AI, layanan data AI, dan solusi kepercayaan maupun keamanan selama sembilan
More news about: TELUS Digital; TELUS Communications Inc.
May 07, 2026, 09:00 ET Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions
solutions to businesses worldwide. The multi-year, multimillion dollar agreement brings together Cresta's leadership in enterprise CX AI with Atento's AI‑led professional services and CX delivery capabilities, accelerating both companies' expansion across the United States and Latin America.
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May 07, 2026, 09:00 ET Sendbird Launches Agent Steward to Bring Full Autonomy and Ownership to AI Customer Experiences
2.0 and Voice 2.0 are available as part of the Delight.ai platform, with initial capabilities launching today at Sendbird's annual flagship event for CX leaders,
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May 07, 2026, 08:00 ET Oracle Named a Leader in Gartner® Magic Quadrant™ for Warehouse Management Systems for 11th Consecutive Year
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that help organizations manage marketing, sales, and service processes to win business, build stronger
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May 07, 2026, 07:46 ET Aprecomm Appoints Sapna Gopinath Kizhekkeveettil as Global CHRO to Strengthen Employee Engagement and Retention
/PRNewswire/ -- Aprecomm, a global provider of AI-driven network and customer experience (CX) solutions, today announced that it has appointed Sapna
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May 07, 2026, 07:39 ET Aprecomm Appoints Sapna Gopinath Kizhekkeveettil as Global CHRO to Strengthen Employee Engagement and Retention
/PRNewswire/ -- Aprecomm, a global provider of AI-driven network and customer experience (CX) solutions, today announced that it has appointed Sapna
More news about: Aprecomm
May 07, 2026, 07:17 ET Persistent Achieves Databricks Brickbuilder Specialization for Healthcare & Life Sciences, Expanding Production-Ready Data and AI Solutions For Regulated Environments
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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May 07, 2026, 07:10 ET Persistent Achieves Databricks Brickbuilder Specialization for Healthcare & Life Sciences, Expanding Production-Ready Data and AI Solutions For Regulated Environments
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
More news about: Persistent Systems
May 07, 2026, 02:16 ET TELUS Digital、AIデータサービス、トラスト＆セーフティ、デジタルカスタマーエクスペリエンスの需要拡大に対応するためアジア太平洋地域およびアルゼンチンで事業を拡大
Digitalは金融犯罪・コンプライアンスおよびプラットフォームセーフティの分野でトラスト＆セーフティソリューションを提供しています。これらのソリューションは、本人確認（KYC）、マネーロンダリング対策（AML）、不正防止、異議申し立て管理に加え、ユーザーセーフティとID認証、マルチモーダルコンテンツモデレーション、年齢確認、ボットアカウント検出などの技術を活用しています。同地域では、AIデータラベリングとモデルトレーニング、CX、ゲーム業界のクライアント向けのトラスト＆セーフティサービスも支援しており、
More news about: TELUS Digital; TELUS Communications Inc.
May 07, 2026, 02:05 ET TELUS Digital Mở Rộng Hoạt Động tại Khu Vực Châu Á - Thái Bình Dương và Argentina nhằm Đáp Ứng Nhu Cầu Ngày Càng Tăng đối với Dịch Vụ Dữ Liệu AI, Tin Cậy & An Toàn và Trải Nghiệm Khách Hàng Kỹ Thuật Số
cầu trực thuộc Tập Đoàn TELUS (TSX: T) (NYSE: TU, chuyên về trải nghiệm khách hàng kỹ thuật số (CX) và chuyển đổi kỹ thuật số hướng tới tương lai, đã mở rộng đáng kể mạng lưới dịch vụ toàn cầu cho các dịch vụ CX ứng dụng AI, dữ liệu AI, và các giải pháp Tin Cậy & An Toàn trong 9 tháng qua. Bước tiến
More news about: TELUS Digital; TELUS Communications Inc.
May 06, 2026, 13:28 ET Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live
Forrester data shows global CX scores have declined every year since 2021. Gladly's announcements address both sides of that gap."A sales AI that only sees the pre-purchase
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May 06, 2026, 11:53 ET AeC Receives Frost & Sullivan's 2026 Brazilian Customer Experience Management Company of the Year Recognition
[email protected] AeCAeC is Brazil's leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, distinguished by its consistent growth, innovation, and customer-centric execution. With more than
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May 06, 2026, 11:32 ET AeC Receives Frost & Sullivan's 2026 Brazilian Customer Experience Management Company of the Year Recognition
[email protected] AeCAeC is Brazil's leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, distinguished by its consistent growth, innovation, and customer-centric execution. With more than
More news about: Frost & Sullivan
May 06, 2026, 08:30 ET ePlus VP of Customer Experience Deanna Davenport Spotlighted on the 2026 Women of the Channel Power 80 Solution Provider List
drive meaningful outcomes for them."The ePlus CX program, led by Ms. Davenport, provides customers with customized and dedicated guidance that helps them achieve enhanced and accelerated value from their software and services investments. The CX team helps customer organizations fully utilize their
More news about: EPLUS INC.
May 06, 2026, 06:45 ET TELUS Digital Expands in Asia-Pacific and Argentina to Support Growing Demand for AI Data Services, Trust & Safety and Digital Customer Experience
division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, has significantly expanded its global delivery footprint for AI-powered CX, AI data services, and trust and safety solutions over the last nine months. This growth
More news about: TELUS Digital
May 06, 2026, 06:45 ET TELUS Digital Expands in Asia-Pacific and Argentina to Support Growing Demand for AI Data Services, Trust & Safety and Digital Customer Experience
division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, has significantly expanded its global delivery footprint for AI-powered CX, AI data services, and trust and safety solutions over the last nine months. This growth
More news about: TELUS Digital
May 06, 2026, 06:45 ET 텔러스 디지털, 아시아•태평양, 아르헨티나에서 사업 확대… AI 데이터 서비스, 신뢰, 안전성, 디지털 고객 경험에 대한 수요 증가 대응 포석
telusdigital.com에서 확인할 수 있다.자주 하는 질문(FAQ)기업은 AI 및 CX 이니셔티브를 위한 최적의 디지털 전환 기업을 어떻게 선택할 수 있는가?AI 및 CX 프로젝트를 위해 최적의 디지털 전환 업체와 선도 디지털 전환 업체, CX 전환 전문 업체 등을 평가 중인 기업들은 AI, 데이터, 고객 경험 전반에 걸쳐 전략 컨설팅 역량과 운영 실행 역량을 함께 갖춘 기업을 선택해야 한다.
More news about: TELUS Digital; TELUS Communications Inc.
May 06, 2026, 03:03 ET Mox 於 2026 年首季達收支平衡 鞏固盈利前景 推出 Mox+ 財富管理方案及升級Mox Invest 服務
Trip.com攜手成立。自2020年9月開業以來，Mox重塑銀行業，實現更多可能，並從香港出發，為全球數字銀行樹立典範。Mox正朝著成為信用卡、貸款和財富管理領域首屈一指的數字銀行邁進。於2026 年，在The Digital Banker Digital CX Awards中榮獲「香港最佳純數碼銀行客戶體驗」及「銀行應用程式／平台卓越數碼客戶體驗」兩項殊榮；同時於The Asset Triple A Digital Finance Awards中獲頒「香港年度新型銀行（零售銀行）」及「香港最佳零售銀行體驗」。於2025年，Mox在《銀行家》雜誌（《金融時報》旗下刊物）的2025年新型銀行排名中獲評為香港第一數碼銀行，並連續三年榮獲《亞洲銀行家》評選為「香港最佳數碼銀行」，以及連續兩年獲《Asian
More news about: Mox Bank Limited
May 06, 2026, 00:30 ET Built in Bharat: Yellow.ai Launches Nexus Vox -- the First Enterprise Voice AI That Can Clone Any Voice and Deploy It Across 500+ Languages in Under a Second
service complaints.Omnichannel deployment across telephony (SIP/PSTN), web widgets, and REST APIs from a single configuration.CX and EX on one platform — built for both customer-facing and employee-facing voice automation. Not two separate products.Sarvam AI integration
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May 05, 2026, 09:10 ET Yellow.ai Launches Nexus Vox: The First Enterprise Voice AI That Can Clone Any Brand's Voice and Deploy It Across 500+ Languages in Under a Second
a single configuration.Real-time sentiment awareness. Vox adjusts tone, pacing, and escalation behavior mid-conversation.CX and EX support. Built as a single platform for both customer-facing and employee-facing voice automation. Not two separate products.Market
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May 05, 2026, 09:03 ET Yellow.ai Launches Nexus Vox: The First Enterprise Voice AI That Can Clone Any Brand's Voice and Deploy It Across 500+ Languages in Under a Second
a single configuration.Real-time sentiment awareness. Vox adjusts tone, pacing, and escalation behavior mid-conversation.CX and EX support. Built as a single platform for both customer-facing and employee-facing voice automation. Not two separate products.Market
More news about: Yellow.ai
May 05, 2026, 09:00 ET Introducing The 2026 Delight AI Index: U.S. Consumers Reach a Tipping Point With Autonomous Service and Hold Brands Accountable for Failures
reversibility and memory as the primary drivers for building trust in AI agentsWomen will set the ceiling for how far AI in CX can go: 40% say they may never feel comfortable with fully autonomous AISAN FRANCISCO, May
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May 05, 2026, 08:30 ET Finzly Promotes Dharmesh Patel to Chief Customer Officer to Drive CX as Company Scales
multimedia:https://www.prnewswire.com/news-releases/finzly-promotes-dharmesh-patel-to-chief-customer-officer-to-drive-cx-as-company-scales-302762668.htmlSOURCE
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