News from cresta A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Jan 31, 2023, 11:42 ET Cresta Wins Five9 VoiceStream Innovation Partner of the Year Award

Cresta, the leader in real-time intelligence for the contact center, has been named VoiceStream Innovation Partner of the Year by Five9, a leading...

Jan 17, 2023, 17:09 ET Aragon Research Recognizes Cresta as an "Innovator" in the Globe for Conversational AI in the Intelligent Contact Center

Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the Aragon ...

Dec 14, 2022, 09:00 ET Aragon Research Names Cresta a "Hot Vendor"

Cresta, the leader in real-time intelligence for the contact center, today announced it has been included in the list of "Hot Vendors" in the 2022...

Nov 09, 2022, 13:05 ET Zoom partners with Cresta to Deliver AI-Driven Real-Time Intelligence for the Contact Center

Cresta, the leader in real-time intelligence for the contact center, today announced the availability of an integration between Cresta and Zoom Video ...

Oct 19, 2022, 09:00 ET Unicorn AI Startup Cresta Adds Marketing and Business Development Veterans to Leadership Team

Cresta, the leader in real-time intelligence for the contact center, today announced that it has bolstered its executive team with the additions of...

Aug 02, 2022, 09:00 ET Cresta Expands Vision for Real-Time Intelligence

Cresta, the leader in real-time intelligence for the contact center, today unveiled its expanded Real-Time Intelligence Platform, a comprehensive...

Jun 27, 2022, 09:00 ET Cresta recognized for Sales Readiness in Q2 2022 Now Tech: Sales Enablement Automation Report by Independent Research Firm

Cresta, the leader in real-time intelligence and automation for contact centers, today announced it has been recognized in the Sales Readiness...

Jun 07, 2022, 11:00 ET Cresta Named "Hot Vendor in AI for the Contact Center" by Aragon Research

Cresta, a pioneer of real-time intelligence for contact centers, today announced it has been included in the list of "Hot Vendors" in the 2022 "Hot...

May 17, 2022, 09:00 ET Cresta Named to the 2022 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups

CB Insights today named Cresta to its annual AI 100 ranking, showcasing the 100 most promising private artificial intelligence companies in the world....

Mar 22, 2022, 11:17 ET Cresta Now Available as a Genesys Premium AppFoundry Application

Cresta, the leader in Real-Time Intelligence for the contact center, today announced it is now available on Genesys AppFoundry, the industry's...

Mar 18, 2022, 11:29 ET Five9 Partners with Cresta to Deliver AI-Driven Real-Time Intelligence

Cresta, the leader in Real-Time Intelligence for the contact center, today announced it has accredited its real-time integration with Five9 (NASDAQ:...
Cresta Raises Series C, Quadruples Valuation to $1.6B on its Mission to Revolutionize the Contact Center with Real-Time Intelligence

Mar 17, 2022, 11:25 ET Cresta Raises Series C, Quadruples Valuation to $1.6B on its Mission to Revolutionize the Contact Center with Real-Time Intelligence

Cresta, the leader in real-time intelligence for contact centers, today announced the closing of its $80 million Series C financing round, giving the ...

Feb 18, 2022, 10:00 ET Cresta Wins Most Innovative Product at the 2022 CX Awards

Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, won 'Most Innovative Product' at the premier CX Awards celebration. Hailed ...

Jan 19, 2022, 11:00 ET Beating the Great Resignation: Cresta's Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle

Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, released their report assessing the unique problem of agent lifecycle in...

Dec 13, 2021, 09:00 ET Cresta Welcomes Jared Lucas as Vice President of People

Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, today announced the appointment of Jared Lucas as Vice President of People....

Aug 23, 2021, 11:00 ET Cresta Welcomes Google Contact Center AI Co-Founder As Market Reaches $26B in Spending

Cresta, the Real-Time Expertise AI provider to the enterprise, today announced the addition of seasoned technologist Ping Wu to its team as vice...

Aug 20, 2021, 11:00 ET Cresta Recognized for Real-Time Coaching in Independent Research Firm's New Tech: Conversation Intelligence For B2B Revenue, Q3 2021 Report

Cresta, the Real-Time Expertise AI provider to the enterprise, today announced it has been recognized in the Real-Time Coaching and management...

Jun 29, 2021, 11:00 ET Cresta Announces Appointment of Michael Parker as Chief Marketing Officer

Cresta, the Expertise AI provider to the enterprise, announced today that Michael Parker has joined as the Chief Marketing Officer effective...

Jun 15, 2021, 13:01 ET Cresta's Summer '21 Release Shifts Customer Care from a Cost Center to a Value Center

Cresta, the Expertise AI provider to the enterprise, today launches its Summer Release. Inspired by customer care organizations making the transition ...

Apr 21, 2021, 07:00 ET Verizon, Google, and Stanford Luminaries Join Cresta's Strategic Advisory Board

Cresta, the Expertise AI provider to the enterprise, today announced key appointments to its Strategic Advisory Board: Chris Koehler, Chief Marketing ...

Mar 31, 2021, 09:00 ET Sequoia, Greylock, and a16z Back Cresta's Expertise AI as Growth Quadruples

Cresta, the Expertise AI provider to the enterprise, today announces the closing of its Series B fundraising round of $50 million, led by Sequoia...

Mar 16, 2021, 12:00 ET Introducing Cresta for Voice: Expertise-AI for Phone-Based Sales and Service Teams

Cresta, the Real-time Expertise AI provider to the enterprise, today launched Cresta for Voice, which helps phone-based sales and customer service...

Feb 17, 2021, 09:00 ET Cresta Announces Two Key Security Compliance Achievements, Appoints Alex Bekker VP of Engineering

Cresta, the leading real-time expertise AI provider, announced today that it has achieved SOC 2 Type II and PCI-DSS compliance, two major security...

Jan 12, 2021, 11:00 ET Cresta to Bring Real-Time Intelligence to Contact Centers with AWS Contact Center Intelligence Solutions

Cresta, the real-time intelligence platform for customer conversations, today announced its participation as a launch partner for the global...

Jan 06, 2021, 08:00 ET Former AT&T CEO, John Donovan, Joins Cresta's Board

Cresta, the leading real-time intelligence platform for customer conversations, announced today that John Donovan, former CEO of AT&T Communications, ...