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Sep 16, 2019, 06:00 ET MetricNet Awarded Opening Keynote at Service Desk Institute's 2019 Dubai Conference

The Service Desk Institute has announced its speaker lineup for SDI19DXB, the second annual Service Excellence Conference for IT Service Leaders in...


Jun 28, 2019, 03:00 ET Jeff Rumburg of MetricNet to Facilitate ICMI's Succeeding With Metrics Workshop

Jeff Rumburg, Managing Partner of MetricNet, LLC, was chosen to facilitate Succeeding with Metrics, an interactive, consultative ICMI Training...


Jun 13, 2019, 03:00 ET MetricNet to Present the Industry's First ROI Workshop at Service Management World

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry's first ROI workshop at...


May 29, 2019, 03:00 ET MetricNet's Jeff Rumburg to Speak at the 2019 ICMI Contact Center Connections Conference

MetricNet, the global leader in contact center benchmarking, is pleased to announce that, for the third consecutive year, Jeff Rumburg, Managing...


May 15, 2019, 03:00 ET MetricNet Delivers Presentation on Omnichannel Customer Care at ICMI's Contact Center Expo 2019

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 106, 'It's an Omnichannel World - The Brave New World of Omnichannel...


Apr 11, 2019, 12:15 ET MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 205, 'Radical Success: Managing Service and Support as a Business', at...


Mar 28, 2019, 03:00 ET MetricNet Delivers Keynote Address on the Future of Service and Support at SDI's 2019 Annual Conference

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented the Tuesday afternoon keynote, 'The Future of Service and Support – A Brave New ...


Feb 14, 2019, 03:00 ET Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019

For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was selected as one of HDI's Featured Contributors. As a featured...


Jan 28, 2019, 03:00 ET Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2018

For the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2018. Mr. Rumburg ...


Nov 15, 2018, 03:00 ET MetricNet Delivers Presentation on Benchmarking at ICMI's Contact Center Demo 2018

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 501, "Turbocharge Your Metrics with Benchmarking!" at the Annual ICMI...


Nov 14, 2018, 03:00 ET MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI's Contact Center Demo 2018

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 204, "A New World Order – Managing Your Contact Center as a Business!," ...


Oct 30, 2018, 03:00 ET MetricNet Awarded Keynote Address at Service Desk Institute's 2019 Annual Conference

The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that...


Oct 17, 2018, 03:00 ET MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 305, 'Building a Center of Excellence: The Emory Healthcare Success...


Oct 16, 2018, 03:00 ET MetricNet Awarded Two Speaking Slots at HDI's 2019 Annual Conference

HDI has announced its speaker lineup for the 2019 annual conference and expo in Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, ...


Oct 03, 2018, 03:00 ET MetricNet Delivers Two Presentations at the 2018 FUSION Conference

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented "The 80/20 Rule for Service and Support KPIs - The Metrics of Success" and was...


Jun 26, 2018, 03:00 ET MetricNet's Jeff Rumburg to Speak at ICMI's Contact Center Demo 2018

ICMI has announced its speaker lineup for this year's annual demo and conference in Las Vegas, Nevada. MetricNet is pleased to announce that, for the ...


Jun 25, 2018, 12:30 ET MetricNet Awarded Speaking Slot at Inaugural Service Management World Conference

HDI has announced its speaker lineup for the inaugural Service Management World conference in Orlando, Florida. MetricNet is pleased to announce that ...


May 24, 2018, 03:00 ET MetricNet Delivers Presentation on Customer Care ROI at ICMI's Contact Center Expo 2018

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 405, 'Maximizing the ROI of Customer Care', at the Annual ICMI...


May 24, 2018, 03:00 ET MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI's Contact Center Expo 2018

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 606, '2018 Contact Center Benchmarking Results - See How You Stack...


Apr 13, 2018, 03:00 ET MetricNet Delivers Enterprise Service Desk Presentation at the 2018 HDI Conference

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 604, 'The Enterprise Service Desk: The Greatest Opportunity In A...


Apr 12, 2018, 03:00 ET MetricNet Delivers Metrics Case Study at the 2018 HDI Conference

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302, 'Leveraging Metrics to Take Southwest Airlines to a Higher Plane', ...


Feb 13, 2018, 11:00 ET Jeff Rumburg of MetricNet to Facilitate HDI's Inaugural Metrics Workshop

Jeff Rumburg, Managing Partner of MetricNet, LLC, was chosen to facilitate Succeeding with Metrics, a new interactive, consultative HDI Training...


Jan 25, 2018, 08:47 ET Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2017

For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2017. HDI is a...


Nov 10, 2017, 02:00 ET MetricNet's Jeff Rumburg to Speak at ICMI's Contact Center Expo 2018

The International Customer Management Institute (ICMI), the authority on contact centers, has announced its speaker lineup for ICMI Contact Center...


Nov 03, 2017, 03:00 ET MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference

Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 501, 'The ROI of ITSM – Know Your Financial Impact!', at the Annual...