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Oct 30, 2019, 09:00 ET Sitel Group Keynotes, Sponsors CallMiner's LISTEN 2019 Event for Second Consecutive Year

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced their executive participation in LISTEN...


Oct 29, 2019, 10:45 ET Sitel Group Wins Frost & Sullivan Customer Contact West CC Award Second Consecutive Year

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced it has been named the winner of the "Work ...


Oct 17, 2019, 10:57 ET Sitel Group to Hire 300+ for Fishers Customer Experience Center

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced a series of career fairs at its Fishers,...


Oct 17, 2019, 09:06 ET Sitel Group to Open Customer Experience Operations in Greece in 2020

Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences daily, today...


Oct 07, 2019, 09:00 ET Sitel Group Further Invests in Employee Experience with the Launch of Sitel MAX

Sitel Group, a leading global customer experience (CX) management company, today announced the launch of its Sitel My Associate Experience (MAX)...


Sep 12, 2019, 09:00 ET Sitel to Hire 1,500 Associates in North America During Annual National Hiring Week

Sitel Group, a leading global customer experience management company announced today that it plans to hire 1,500 full-time associates to support new...


Sep 11, 2019, 10:00 ET Sitel To Open New Flagship Contact Center In Greater Indianapolis To Support Client Growth

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced its entrance into the Fishers, Indiana...


Jul 10, 2019, 11:32 ET Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year

Sitel Group, one of the largest customer experience management companies in the world, today announced that it has been recognized as a Leader by...


May 16, 2019, 09:00 ET ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services

Sitel Group, a leading global customer experience management company, today announced it was recognized by Information Services Group (ISG) as a...


May 14, 2019, 09:00 ET Sitel Group Selected as Finalist for BPO of the Year

Today, Sitel Group, a leading global customer experience management company, is pleased to announce that the company has been selected as a finalist...


Apr 24, 2019, 08:00 ET Sitel Group's Future of Work Report Reveals U.S. Employees Believe the Employee Experience Affects the Customer Experience, Avoid Asking for Training

Almost one-third of employees (30%) admit they have avoided asking their employer for training on a specific topic or activity because they thought...


Apr 17, 2019, 09:00 ET Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation

Sitel Group, a global customer experience management leader with locations in 27 countries, today announced it won the 2019 NICE inContact CX...


Mar 28, 2019, 09:00 ET Sitel Group Announces New U.S. Leaders for Learning Tribes and TSC

Sitel Group, one of the largest customer experience management companies in the world, today announced two new experts have joined the leadership...


Mar 13, 2019, 09:00 ET Sitel Group Names Jim Flynn Global Chief Human Resources Officer

Sitel Group, one of the largest customer experience management companies in the world, today announced the appointment of Jim Flynn as Global Chief...


Feb 26, 2019, 09:58 ET Sitel Group Takes Home Gold and Three Bronze Awards in 2019 Stevie® Awards for Sales & Customer Service

Sitel Group, one of the largest customer experience management companies in the world, today announced it has won multiple awards in the 13th Annual...


Feb 19, 2019, 09:00 ET Sitel Group Recognized on IAOP Best of The Global Outsourcing 100® List for 14th Consecutive Year

Sitel Group, one of the largest customer experience management companies in the world, today announced that it has been recognized on the Best of The ...


Feb 12, 2019, 09:00 ET Sitel Group Appoints Mike Small CEO -- Americas

Sitel Group, one of the largest customer experience management companies in the world, today proudly announced the promotion of Mike Small to CEO –...


Jan 18, 2019, 10:15 ET Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories

Sitel Group, one of the largest customer experience management companies in the world, today announced it has been named a Finalist in the Contact...


Jan 15, 2019, 09:00 ET Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer

Sitel Group, one of the largest customer experience management companies in the world, announced today that Martin Wilkinson-Brown has been promoted...


Dec 05, 2018, 09:00 ET Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced the refinancing of its credit facility....


Nov 14, 2018, 06:00 ET Sitel Group Report Reveals Brand Loyalty Is Only as Good as Your Last Customer Experience

The majority (75 percent) of U.S. consumers would stop doing business with a company if they received poor customer support or had a bad experience....


Nov 06, 2018, 09:00 ET Sitel Group Forecasts Record Customer Support Increase During 2018 Holiday Shopping Season

Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced predictions for the 2018 holiday shopping ...


Oct 17, 2018, 09:38 ET Sitel Group Plans to Hire 3,500 Positions as Part of Its Annual National Hiring Day

Sitel Group, a leading global customer experience management provider that delivers over 2.5 million customer experiences every day, announced it...


Oct 11, 2018, 09:03 ET Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Today Sitel Group, a leading global customer experience (CX) management provider that delivers more than 2.5 million experiences every day, announced ...


Sep 20, 2018, 11:08 ET Sitel Group Launches Customer Experience Operations in China

Today, Sitel Group, one of the largest customer experience (CX) management companies in the world, announced the launch of business process...