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Nov 20, 2025, 17:36 ET Zenarate Ranked Number 165 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™
platform for human and AI agent performance. Zenarate provides a suite of integrated products—including AI-powered conversation and software simulations, CX insights, conversation analysis, personalized upskilling, and AI agents—designed to train, analyze, and evolve your blended workforce.Zenarate
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Nov 20, 2025, 10:37 ET Hexaware Recognized as a Client Champion in the 2025 ISG Star of Excellence™ Awards
Now in its eighth year, the ISG Star of Excellence™ Awards program is based on ISG's continuous Customer Experience (CX) research, which asks enterprises to rate their experiences with providers across six key dimensions: Collaboration and Transparency; Execution and Delivery;
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Nov 20, 2025, 10:01 ET Capability Center Services Market Set to Surpass USD 403.22 Billion by 2032 as Global Enterprises Accelerate Digital, Cloud, AI & GBS Transformation | According to DataM Intelligence
Management (BPM) Services accounted for 22% (USD 37.9 billion), driven by enterprise demand for digitized customer operations, omnichannel CX, claims processing, KYC, underwriting, policy servicing, and supply chain automation. Knowledge Process Outsourcing
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Nov 20, 2025, 08:41 ET Fluents.ai voice AI Introduces "Continuous Context" Omnichannel Platform to End the Era of Disjointed Customer Service
fusing these channels into a single "conversational brain," Fluents.ai solves the fragmentation crisis plaguing modern enterprise Customer Experience (CX), ensuring that customers never have to repeat themselves, regardless of how they choose to communicate. As "chatbot fatigue" rises
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Nov 20, 2025, 08:38 ET Clootrack surpasses 100 Billion OpenAI Tokens, redefining AI-Powered Voice of the Customer analytics
drivers. With integrations across more than 1,000 data sources and leading systems such as Medallia, Genesys, Salesforce, and Qualtrics, Clootrack empowers CX, product, and strategy teams to make faster, data-driven decisions that improve experience, loyalty, and growth. Visit
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Nov 20, 2025, 07:00 ET CallSine Launches CDP-Powered Agentic Orchestration, Ushering in a New Era of Autonomous Enterprise AI
data-driven context Learn and adapt with governed memory Coordinate actions across sales, marketing, and CX systems This launch significantly expands CallSine's footprint beyond sales engagement, positioning the
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Nov 19, 2025, 09:00 ET CraftStory Unveils First AI Model to Create 5-Minute, Studio-Quality Human Videos
release of CraftStory Model 2.0 and the other tech Victor's team is cooking up behind the scenes," said Radu B. Rusu, Managing Partner at Cox Exponential (CX2), Cox Enterprises's early stage venture arm. "We're eager to support CraftStory in its journey as it pushes the boundaries of what's possible in generative
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Nov 19, 2025, 08:57 ET Horatio Announces Strategic Collaboration with Zendesk to Elevate Scalable, Human-Centered Customer Experiences
This partnership combines Horatio's human-first outsourcing model with Zendesk's leading CX platform to deliver scalable, high-quality support across channels NEW
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Nov 19, 2025, 00:00 ET Calculus Partners with Aprecomm to Bring Next Generation AI-Powered Network Intelligence to ISPs Throughout MEA, Asia, and Latam
markets with a massive penetration of ISPs." With advanced analytics and automated support tools, Aprecomm's customer experience (CX) suite gives providers unparalleled visibility into subscriber behavior and network health, thereby enhancing satisfaction and reducing operational costs.
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Nov 18, 2025, 10:00 ET MSI Accelerates AI and Data Center Innovation with Next-Gen Server Solutions at SC25
CX271-S4056: 2U server with 24 DDR5 DIMM slots and configurations of 8 or 24 PCIe 5.0 U.2 NVMe bays CX171-S4056: 1U server with 24
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Nov 18, 2025, 09:00 ET Contextual Intelligence Becomes the New Standard for Exceptional Customer Experience in 2026
released its 2026 Customer Experience (CX) Trends report, revealing that contextual intelligence — the ability to combine AI, data, and human understanding in real time — is redefining what great service means. The study, based on insights from thousands of consumers, CX leaders, and customer service
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Nov 18, 2025, 09:00 ET New Invoca Report Reveals Big AI Perception Gap: 86% of Marketers Think AI Improves CX, Only 35% of Consumers Agree
multimedia:https://www.prnewswire.com/news-releases/new-invoca-report-reveals-big-ai-perception-gap-86-of-marketers-think-ai-improves-cx-only-35-of-consumers-agree-302617920.html
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Nov 18, 2025, 08:42 ET Phound for Business Is Now Open to All
Identity That Moves With Your Business Phound for Business allows IT, HR, and CX leaders to finally manage the "multiple me's" of their workforce with flexibility and integrity. Whether onboarding a new hire or reassigning a client-facing
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Nov 18, 2025, 08:07 ET Former Adorama CEO, Michael Amkreutz joins Omni-Channel Solutions as Head of Strategic Growth & Partnerships to Accelerate Brand Visibility in the AI Era
Stores, Video) Analytics, Reporting and Insights Global Workforce Solutions (Staff Augmentation, EOR, CX Support Visit the official website at
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Nov 18, 2025, 06:30 ET Perception of Customer Experience at a New Low, Survey from Broadridge Reveals
CX and Communications Consumer Insights study by
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Nov 18, 2025, 06:00 ET Imparta wins Gold for Best Use of AI in Learning at the Learning Tech Awards 2025
About Imparta Imparta is a global leader in performance improvement for Sales, CX and Leadership. Imparta's 25 years of research and experience with leading global organisations allows it to deliver:
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Nov 17, 2025, 13:08 ET Fusion Connect's Sharma Montgomery Wins Silver Stevie® Award for Women in Business
transformative leadership celebrated by the Stevie Awards for Women in Business. Her work has reshaped Fusion Connect's approach to customer experience, turning CX into a strategic driver of growth and setting new standards for the industry. For more information about Fusion Connect and its
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Nov 14, 2025, 08:47 ET Parloa Nabs Category-Defining Talent: Latane Conant Joins to Catalyze US Expansion and Global Marketing
The AI for CX revolution just gained a new architect; best-selling author and former 6sense CMO Conant steps into her new role this December. NEW YORK and BERLIN,
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Nov 13, 2025, 16:15 ET Globant Reports 2025 Third Quarter Financial Results
continents working for companies like Google, Electronic Arts and Santander, among others. We were named a Worldwide Leader in CX Improvement by IDC MarketScape report. We were also featured as a business case study at Harvard, MIT and Stanford. We are a member of the Cybersecurity
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Nov 13, 2025, 16:15 ET Globant Reports 2025 Third Quarter Financial Results
working for companies like Google, Electronic Arts and Santander, among others. We were named a Worldwide Leader in CX Improvement by IDC MarketScape report. We were also featured as a business case study at Harvard, MIT and Stanford. We are a member of the Cybersecurity
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Nov 13, 2025, 08:04 ET PolyAI ranked #1 fastest-growing AI company in the 2025 Deloitte UK Technology Fast 50
To learn more about PolyAI's industry-leading AI for CX, visit our website. Note: Forrester does not endorse any company, product, brand, or
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Nov 13, 2025, 04:00 ET Flytxt Receives Frost & Sullivan's 2025 Global Company of the Year Recognition in the Agentic AI for Customer Experience Industry
Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt's pioneering role in leveraging the next generation of AI technologies to help enterprises optimize decision-making and drive superior CX and business outcomes at scale.
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Nov 13, 2025, 04:00 ET Flytxt Receives Frost & Sullivan's 2025 Global Company of the Year Recognition in the Agentic AI for Customer Experience Industry
Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt's pioneering role in leveraging the next generation of AI technologies to help enterprises optimize decision-making and drive superior CX and business outcomes at scale.
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Nov 12, 2025, 09:00 ET Yotpo Automates 70% of Customer Support Tickets, Boosting Efficiency with Quack's Proactive Agentic AI Platform
Following a 50% increase in knowledge base coverage, Yotpo has renewed its collaboration with Quack to continue scaling AI-powered CX. SAN FRANCISCO, Nov. 12,
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Nov 12, 2025, 09:00 ET SuccessKPI launches Last-Mile Connectivity solution to ensure uninterrupted customer experience
last-mile performance issues, act before customers are impacted, and prevent future disruptions. That level of clarity and action is critical for modern CX operations." Key capabilities of SuccessKPI's Last-Mile Connectivity solution include:
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