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Sep 30, 2025, 08:00 ET Glance to highlight the power of human-guided CX strategy at CX BFSI USA Exchange East
The 12th annual CX BFSI Exchange is North America's leading invitation-only forum for senior CX and customer contact executives. At the event, Glance leaders will meet with CX and customer contact executives from leading financial services organizations to discuss how Glance Guided CX empowers banks,
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Sep 30, 2025, 08:00 ET Sonar Launches Retain: A New AI-Powered Tool to Help Broadband Providers Reduce Churn and Strengthen Customer Relationships
About QueSee QueSee is an AI-powered Customer Experience (CX) & Retention Intelligence platform, designed to provide ISPs with complete CX Quality Performance observability to reduce churn, improve customer experience, and uncover actionable insights
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Sep 30, 2025, 04:00 ET Arringo Group Launches to Lead Strategic Outsourcing in 2025
building strategic partnerships above transactions that are outcome-based. With a strong focus on performance-based contracts aligned to KPIs tied to CX metrics and speed-to-market. Further, for agility a hybrid workforce model that blends in-house talent with outsourced expertise.
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Sep 30, 2025, 04:00 ET Se lanza Arringo Group para liderar la subcontratación estratégica en 2025
priorizando las transacciones basadas en resultados. Con un fuerte enfoque en contratos basados en el rendimiento, alineados con KPI vinculados a métricas de CX y velocidad de comercialización. Además, para mayor agilidad, se implementa un modelo de fuerza laboral híbrido que combina el talento interno con la
More news about: Arringo Group
Sep 30, 2025, 04:00 ET Die Arringo Group startet, um das strategische Outsourcing im Jahr 2025 anzuführen
die über ergebnisorientierten Transaktionen stehen. Der Schwerpunkt liegt dabei auf leistungsbezogenen Verträgen, die sich an KPIs orientieren, die an CX-Kennzahlen und die Markteinführungsgeschwindigkeit gebunden sind. Darüber hinaus ist ein hybrides Personalmodell, das interne Talente mit externem Fachwissen
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Sep 30, 2025, 01:47 ET Acefone Launches AI Post Call Analytics for Faster and More Efficient QA
to surface customer sentiment, pinpoint friction, verify policy adherence, and score agent performance at scale. Designed for CX leaders, the feature addresses a familiar operational gap: only a small fraction of conversations is reviewed manually, while the rest remain unmined.
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Sep 29, 2025, 12:00 ET United Imaging Announces the uDR® Aurora CX
its new digital radiography system, uDR Aurora CX, which is intended to introduce computer vision, automation, and AI diagnostics into one of the most widely used imaging modalities in healthcare. At the core of uDR Aurora CX is the uVERA platform which provides vision enabled
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Sep 25, 2025, 17:33 ET TTEC Digital achieves 2025-2026 Microsoft AI Business Solutions Inner Circle award
TTEC), a leading global customer experience (CX) technology and services innovator for AI-enabled CX, today announced that
More news about: TTEC Holdings, Inc.
Sep 25, 2025, 09:00 ET TechSee Appoints Leroy Williams to Advisory Board as Telecom Faces Rising AI Demands
its Advisory Board. Williams brings deep expertise across telecom, consumer products, media, and technology, having led growth, brand, product, GTM, CX, and innovation strategies for some of the sector's most recognized companies including Verizon, Rogers and Samsung. The telecom industry is at
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Sep 25, 2025, 03:15 ET Cerillion Named as a Major Player in IDC MarketScape for Worldwide Customer Experience Platforms for Telecommunications 2025
The IDC MarketScape report assesses the capabilities and strategies of customer experience (CX) platform vendors, including omni-channel interaction management, customer journey mapping, embedded AI, and integration within broader BSS/OSS ecosystems
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Sep 24, 2025, 11:05 ET Faye Builds Tool to Seamlessly Migrate Zendesk Sell Data to Pipedrive
integrations, and ongoing management for mid-market to enterprise organizations. A ten-time Inc. 5000 award winner, Faye is a trusted advisor in CRM, CX, and AI, recognized by customers and partners alike for its expertise. Faye goes beyond solving technology challenges, focusing on unlocking
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Sep 24, 2025, 10:00 ET Kapture CX Wins 'Product of the Year' at 2025 Seatrade Cruise Awards
Sept. 24, 2025 /PRNewswire/ -- Kapture CX, a global leader in customer experience innovation, has been awarded the prestigious 'Product of the Year' title at the 2025 Seatrade
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Sep 24, 2025, 08:00 ET Glance Unveils 2025 CX Maturity Model on Human + AI Collaboration in the Age of Agentic Automation
at Glance. "This updated model gives teams a realistic roadmap for evolving their CX in a way that's human-centric and future-ready." The AI + Human Maturity Model for Customer Experience is a valuable tool for CX leaders, product teams, and digital transformation strategists looking to benchmark
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Sep 24, 2025, 03:00 ET VECTOR Accelerates Managed Services Innovation with Aprecomm's AI-Driven CX Management Suite
provide access to invaluable customer insight and data, enabling service providers to monitor end-to-end network performance in real-time. Aprecomm's CX suite is field proven[1] to enhance subscriber satisfaction and reduce operational costs, and recently secured Frost & Sullivan's Best Practices
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Sep 23, 2025, 13:58 ET Credence Research expands global presence with a new European office in London
Competitive Landscape & BenchmarkingCustomer and Demand Analysis (including Voice of the Customer & CX)Regional and Segment Opportunity MappingGo-to-Market (GTM) Strategy & ExecutionTrend
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Sep 23, 2025, 09:02 ET Innervate Recognized with Dual Industry Honors, Winning Global Tech Award and Named Finalist for SaaS Award
Innervate's open network architecture that easily connects systems and data sources without requiring coding. Ultimately, customers grow a portfolio of dynamic CX use cases enriched by the data and systems in which they've already invested.
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Sep 23, 2025, 09:00 ET SuccessKPI is now available in the New AWS Marketplace AI Agents and Tools category
Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agent solutions, including SuccessKPI's next-generation CX optimization solutions using their AWS accounts, accelerating agent and agentic workflow development. SuccessKPI helps organizations unify workforce
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Sep 23, 2025, 08:00 ET Tech Mahindra Unveils TechM Orion Marketplace, a Global Agentic AI Marketplace to Agentify your Enterprise
excellence, improves productivity, and minimizes errors without constant human intervention. TJ (Tervinderjit) Singh – Distinguished Analyst – CX – Third Eye Advisor said, "TechM Orion Marketplace delivers Agentic AI in an agile, adaptive, scalable, autonomous, and cost-effective mode for
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Sep 23, 2025, 03:35 ET Darwin CX and dsb Accelerate DACH Region Growth with New Hires and Loyalty Innovation
Stefan Schmidl About Darwin CXDarwin CX provides next-generation subscription management
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Sep 23, 2025, 03:35 ET Darwin CX y dsb aceleran el crecimiento en la región DACH con nuevas contrataciones
-Darwin CX y dsb aceleran el crecimiento en la región DACH con nuevas contrataciones e innovación en fidelización TORONTO, 23 de septiembre de 2025 /PRNewswire/ -- Darwin CX, con sede
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Sep 22, 2025, 13:22 ET Mazda CX-30 2026: precios y paquetes
tráfico cruzado trasero. CX-30 2.5 S AIRE EDITION El nuevo CX-30 2.5 S Aire Edition 2026 acompaña todas las características y comodidades del paquete Preferred, pero con un nuevo enfoque en cuanto a estilo y confort. Al igual que algunos modelos CX-50 2026, esta edición contará con
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Sep 22, 2025, 07:00 ET Lansinoh Selects Mile Marker and A&G to Expand Its Brand for Today's Families
Philadelphia, we harness creativity to drive engagement in fresh and innovative ways, providing full-service advertising, design, CX, public relations, media, and analytics capabilities in a wide range of categories including health and wellness, travel and tourism, financial services,
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Sep 19, 2025, 20:45 ET Reinvent Executives to Speak on Metaswitch Expertise and Cloud CX at Alianza Navigate 25
service providers be successful." "Navigate 25 is about transformation — and for our partners, that transformation starts with CX," said Napoletano. "Contact Center CX is not just a value-add, it's a growth engine. It empowers service providers to go beyond dial tone and solve customer problems while
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Sep 18, 2025, 10:06 ET Alberta Energy Regulator to implement 3CLogic's Voice AI and Contact Center platform for ServiceNow IT Service Management
www.3clogic.com. [1] Zendesk 2025 CX Trends Report.
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Sep 18, 2025, 10:06 ET Alberta Energy Regulator to implement 3CLogic's Voice AI and Contact Center platform for ServiceNow IT Service Management
www.3clogic.com. [1] Zendesk 2025 CX Trends Report. Logo -
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