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Dec 16, 2025, 11:00 ET Digital Labor Revolution: Aragon Research Defines Next-Gen Intelligent Contact Center (ICC) Trends
The report, titled "The Race to AI-based Agents and Next-Generation CX Experiences", finds that the contact center market is undergoing an accelerated, fundamental transformation as it shifts from human-centric operations
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Dec 16, 2025, 09:00 ET What Global Leaders Said About The Future of Work & AI in 2026: Exclusive Insights from The Nav Thethi Show
former Chairman of PMI and HBR co-author; Geoff Rego, CEO of Hushly; Olga Mack, CEO of TermScout; Christine Heckard, CEO of Xapa; Jaslyin Qiyu, CMO & CX Head of Cigna Healthcare, and Jim Britt, world-renowned keynote speaker and author of multiple bestseller books."From business operations to customer
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Dec 16, 2025, 07:47 ET Startek earns three Comparably 2025 awards for compensation, culture and leadership
India, December 16, 2025 /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, announced that it has been recognized with three major Comparably Awards for 2025: Best company compensation, Best CEOs and Best
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Dec 16, 2025, 07:26 ET Startek earns three Comparably 2025 awards for compensation, culture and leadership
Colo., December 16, 2025 /PRNewswire/ -- Startek®, a digital-first global customer experience (CX) solutions provider, announced that it has been recognized with three major Comparably Awards for 2025: Best company compensation, Best CEOs and Best
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Dec 16, 2025, 05:47 ET Persistent and DigitalOcean Announce Strategic Partnership to Advance Accessible, Scalable and Secure AI
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Dec 16, 2025, 05:41 ET Persistent and DigitalOcean Announce Strategic Partnership to Advance Accessible, Scalable and Secure AI
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
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Dec 15, 2025, 15:11 ET Healthcare Organizations Enhance Efficiency with Oracle Fusion Cloud Applications
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
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Dec 15, 2025, 01:05 ET 25% of consumers give up and leave websites when AI provides wrong answers; 53% move to a human support desk
collaboration holds the key for the next-generation CX.■Bottlenecks and differentiation factors in CX in the pre- and post-purchase processesUsing the COMX model—a communication experience evaluation framework—the survey measured key CX indices and 47 items covering 108 leading companies
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Dec 11, 2025, 22:30 ET Movate Acquires Solomo to Strengthen Salesforce and AI Capabilities in Healthcare
Movate, a global leader in digital technology and customer experience (CX) services, today announced the acquisition of Solomo, a premier Salesforce, data and AI consulting company with deep specialization in the healthcare
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Dec 11, 2025, 13:14 ET Faye and Spiky.ai Launch SugarCRM Integration to Turn Meetings into Revenue Intelligence
integrations, and ongoing management for mid-market to enterprise organizations. A ten-time Inc. 5000 award winner, Faye is a trusted advisor in CRM, CX, and AI, recognized by customers and partners alike for its expertise. Faye goes beyond solving technology challenges, focusing on unlocking the
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Dec 11, 2025, 07:19 ET Customers Can Now Buy the 2025 Mazda CX-90 in Bayamón, Puerto Rico
Drivers ready to bring home the bold and versatile 2025 Mazda CX-90 in Bayamón, Puerto Rico, can now visit Flagship Mazda to explore this model.BAYAMÓN, Puerto Rico, Dec. 11, 2025 /PRNewswire/ -- Customers across Bayamón
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Dec 11, 2025, 00:05 ET transcosmos donates to Fukuoka International Marathon 2025 using the corporate version of furusato nozei
transcosmos opened its Kyushu Branch Office in Fukuoka Prefecture in 1981. Today, the company provides CX services, such as contact centers and digital marketing services, and BPO services that support digital transformation (DX) in the construction industry
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Dec 10, 2025, 18:00 ET Senhwa Biosciences and BeOne Medicines Announces a Clinical Supply Agreement to Address the Challenge of Cold Tumors
supply CX-5461 and lead clinical and regulatory operations. The study will enroll patients at multiple sites in the United States and Taiwan, assessing safety, tolerability, and preliminary efficacy of the CX-5461 plus tislelizumab combination.By modulating the tumor microenvironment, CX-5461
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Dec 10, 2025, 09:00 ET Precisely Brings Agentic AI to EngageOne RapidCX Customer Communications Platform
reputation as an innovator at the intersection of customer communications management (CCM), customer experience (CX), and agentic AI."Customer expectations are rising, regulations are tightening, and the pace of change is accelerating. As agentic AI reshapes
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Dec 10, 2025, 09:00 ET Precisely Brings Agentic AI to EngageOne RapidCX Customer Communications Platform
reputation as an innovator at the intersection of customer communications management (CCM), customer experience (CX), and agentic AI."Customer expectations are rising, regulations are tightening, and the pace of change is accelerating. As agentic AI reshapes
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Dec 10, 2025, 09:00 ET Precisely bindet Agentic AI in die EngageOne RapidCX Kundenkommunikationsplattform ein
Ruf des Unternehmens als Innovator an der Schnittstelle von Kundenkommunikationsmanagement (CCM), Kundenerlebnis (CX) und agentenbasierter KI.„Die Erwartungen der Kunden steigen, die Vorschriften werden strenger und das Tempo des Wandels beschleunigt sich. Da
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Dec 10, 2025, 09:00 ET Precisely intègre des agents d'IA à EngageOne RapidCX, la plateforme de communication client
réputation de l'entreprise en tant qu'innovateur à la croisée de la gestion des communications clients (CCM), de l'expérience client (CX) et de l'IA.« Les attentes des clients augmentent, les réglementations se durcissent et le changement s'accélère. Alors que l'IA agentique
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Dec 10, 2025, 08:00 ET Virtusa Acquires SmartSoC Solutions, Establishing Full-Stack Service Offering from Chip to Cloud and Driving Expansion into the Semiconductor Industry
Virtusa provides a broad range of services, solutions, and assets, including AI-enabled software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation across industries such as financial services, healthcare, communications, media, entertainment,
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Dec 10, 2025, 07:30 ET Healthcare Triangle, Inc. Signs Advance Agreement for the Acquisition of Next-Generation AI Customer Engagement Business, on track to generate $34M in Revenue for FY 2025
Mediacion SL, companies incorporated in Spain ("Assets"), which are run together as a Spain-based leader in AI-powered omnichannel customer experience (CX) solutions. This acquisition would position the Company as a global force in AI-powered customer and patient engagement. The proposed transaction
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Dec 10, 2025, 00:47 ET Kapture CX Reports Sustained Profitability, 80% YoY Growth; Eyes 2.5× Expansion Over Next 12 Months
needs — setting Kapture apart from generic CX automation tools. Kapture's DIY agentic AI platform lets enterprises build CX-trained AI agents that adapt to internal workflows and compliance rules without engineering dependency.Kapture CX solves the toughest CX challenges at scale with secure, AI-driven,
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Dec 09, 2025, 11:26 ET Bodine & Co. Accelerates Partner Revenue with New PX Practice
training, and tools to build experiences that amplify human capability and drive durable revenue growth.By combining Bodine & Co.'s expertise in CX and human-centered AI with Xcelerator Network's partner GTM strengths, the firm helps ecosystem leaders meet rising revenue demands."With our
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Dec 09, 2025, 10:00 ET Comarch Named a Strong Performer in Loyalty Platforms Evaluation by Independent Research Firm
industry expertise in airlines, fuel-retail, and financial services".The report also states "Comarch views loyalty technology as the catalyst for CX and martech, resulting in a roadmap focused on automation, AI, and modularity".Community and User EngagementIn this evaluation,
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Dec 09, 2025, 10:00 ET Comarch wird von unabhängigem Forschungsunternehmen als Strong Performer in der Bewertung von Loyalitätsplattformen ausgezeichnet
Kraftstoffhandel und Finanzdienstleistungen benötigen".Der Bericht stellt außerdem fest: „Comarch betrachtet Loyalitätstechnologie als Katalysator für CX und Martech, was zu einer Roadmap führt, deren Schwerpunkt auf Automatisierung, KI und Modularität liegt."Community- und User-EngagementIn
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Dec 09, 2025, 10:00 ET Comarch Named a Strong Performer in Loyalty Platforms Evaluation by Independent Research Firm
industry expertise in airlines, fuel-retail, and financial services".The report also states "Comarch views loyalty technology as the catalyst for CX and martech, resulting in a roadmap focused on automation, AI, and modularity".Community and User EngagementIn this evaluation,
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Dec 09, 2025, 10:00 ET Comarch reconocida como una empresa de alto rendimiento en la evaluación de plataformas de fidelización
financieros".El informe también afirma que "Comarch considera la tecnología de fidelización como el catalizador de la experiencia del cliente (CX) y la tecnología de marketing, lo que ha dado lugar a una hoja de ruta centrada en la automatización, la inteligencia artificial (IA) y la modularidad".Comunidad
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