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Feb 20, 2026, 00:05 ET transcosmos achieves ISO 9001 certification in Malaysia
the global market with 1,100 employees across three locations in Kuala Lumpur.In recent years, transcosmos has been focusing on expanding its CX and BPO services for the global market, using Malaysia as its hub. By consolidating clients' back-office, HR, and accounting operations from various
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Feb 19, 2026, 09:30 ET Emplifi Data Shows Median Brand Follower Counts on TikTok Increased 200% Year-Over-Year
Emplifi, a leading CX and social media marketing platform, today released its
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Feb 19, 2026, 09:00 ET MetTel Wins Gold Stevie® Award for Innovation in Customer Service
this Gold Stevie Award validates our relentless commitment to service excellence and innovation" said Bryan Phelps, Vice President of Client Experience (CX) for MetTel. "For 30 years, MetTel has held the belief that exceptional customer service is not just a support function, but an essential strategic growth
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Feb 19, 2026, 06:55 ET Visteon Delivers Record Gross Margin and Adjusted EBITDA in 2025
China and Tata Sierra in India. Other launches included a hybrid cluster for Ford's best-selling vehicle, the F-150, and a center display on the Mazda CX-5 in China.Outlook for 2026Visteon's full-year 2026 guidance anticipates sales in the range of $3.625 billion to $3.825 billion,
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Feb 19, 2026, 02:18 ET Ramco Systems 推出 Chia，以企業級對話式人工智能代理提升客戶體驗
的一部分，其所提供的企業級對話式代理不止於回答問題，更能自主推理、決策和行動，在企業各個系統之間執行端對端工作流程。 藉此平台，企業得以從「人機協作」的支援模式，邁向「僅在例外情況才要人手介入」的未來，將繁重工作交給人工智能處理。 Chia 能執行多步驟後端操作以圓滿解決客戶訴求，過程中與企業系統無縫對接，一切行動亦嚴守既定目標、合規要求及安全準則。Chia 的核心是其無代碼人工智能代理開發平台。客戶體驗 (CX) 團隊只要使用簡單英文指令，就能自行設計、設定和部署人工智能代理，從此告別漫長工程開發週期。透過自然語言工作流程 (NLW) 功能，非工程團隊也能用簡單英文定義人工智能邏輯，例如設定退款資格、預訂驗證或政策執行規則。 系統會將這些規則轉化為具確定性的人工智能行動，有效防止產生幻覺。 機構只需數週即可部署首個人工智能代理，大幅縮短實現價值的時間。
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Feb 18, 2026, 08:25 ET Darwin CX Brings Evolve 2026: ELEVATE to Toronto -- Turn Strategy Into Measurable Growth
leaders addressing the media industry's most pressing challenges and opportunities.Darwin CX Certification Program: March 9Participants can become among the first globally certified Darwin CX Experts in a full-day, in-person workshop. The program equips attendees with advanced skills
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Feb 18, 2026, 08:17 ET Allegis Global Solutions Wins ClearlyRated's 2026 Best of HR Services Award for Service Excellence
ClearlyRated is the leading CX platform designed specifically for professional services firms. We help firms leverage the Net Promoter® Score survey methodology to gain deep insights,
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Feb 18, 2026, 00:00 ET Ramco Systems Introduces Chia, an Enterprise-Grade Conversational AI Agent for Better Customer Experience
while operating within defined goals, compliance policies, and guardrails.At the heart of Chia is a no-code AI Agent Foundry that enables CX teams to design, configure, and deploy AI Agents using plain English instructions, without waiting for engineering cycles.With Natural Language
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Feb 17, 2026, 11:05 ET Faye Named Intercom's Services Partner of the Year at 2026 Sales Kickoff
boundaries of what is possible in AI and CX. By leveraging Intercom's cutting-edge platform Fin, Faye helps businesses move beyond traditional support models into the future of automated, AI-driven customer interactions.A Partnership Built for the Future of CX and AI"Being recognized as
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Feb 17, 2026, 11:00 ET Sagepath Reply Named Optimizely's 2025 North America Solution Partner of the Year
the full potential of digital customer experience (CX) and personalization. Our partnership with Optimizely is about more than just technology; it's about engineering growth," said Victoria Greendyke, Partner at Sagepath Reply. "By combining our CX competencies, deep technical rigor and advanced
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Feb 17, 2026, 09:37 ET Molex Launches Impress Co-Packaged Copper Solutions, Scaling Near-ASIC Connectivity Innovations to Meet Next-Generation Data Rate Demands
224G product portfolio, including Mirror Mezz™ Enhanced, Inception™ and CX2 Dual Speed, to meet explosive growth in high-speed data transmissions caused by the rise in hyperscale data centers, generative AI, Large Language Models
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Feb 17, 2026, 09:00 ET VXI Takes Home Multiple Stevie® Awards in 2026 Stevie Awards for Sales & Customer Service
Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world's most respect brands.VXI is backed by private equity investor Bain Capital and is one
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Feb 17, 2026, 09:00 ET Ramco Systems Introduces Chia, an Enterprise-Grade Conversational AI Agent for Better Customer Experience
while operating within defined goals, compliance policies, and guardrails.At the heart of Chia is a no-code AI Agent Foundry that enables CX teams to design, configure, and deploy AI Agents using plain English instructions, without waiting for engineering cycles.With Natural Language
More news about: Ramco Systems
Feb 17, 2026, 08:00 ET For 99% of Companies, Omnichannel Is Strategically Important, But Only 43% Have Moved Beyond Email and SMS, New MMDSmart MessageWhiz Report Finds
MMDSmart, is a performance-driven omnichannel messaging platform that helps marketing, CX, operations, and growth teams turn conversations into measurable outcomes. With smart routing and flexible integrations, brands worldwide deliver timely,
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Feb 17, 2026, 08:00 ET For 99% of Companies, Omnichannel Is Strategically Important, But Only 43% Have Moved Beyond Email and SMS, New MMDSmart MessageWhiz Report Finds
MMDSmart, is a performance-driven omnichannel messaging platform that helps marketing, CX, operations, and growth teams turn conversations into measurable outcomes. With smart routing and flexible integrations, brands worldwide deliver timely,
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Feb 17, 2026, 08:00 ET Für 99 % der Unternehmen ist Omnichannel strategisch wichtig, aber nur 43 % haben sich über E-Mail und SMS hinaus weiterentwickelt, wie ein neuer Bericht von MMDSmart MessageWhiz feststellt
MMDSmart, ist eine leistungsorientierte Omnichannel-Messaging-Plattform, die Marketing-, CX-, Betriebs- und Wachstumsteams dabei hilft, Gespräche in messbare Ergebnisse umzuwandeln. Mit intelligenter Weiterleitung und flexiblen Integrationen
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Feb 13, 2026, 08:00 ET The City of Atlanta Modernizes Constituent Services and Unlocks AI-Driven Innovation with Oracle
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
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Feb 12, 2026, 09:00 ET SuccessKPI Drives 50% Global Growth in CCaaS with Invisible AI WEM Platform, New Investments in Marketing and Finance
driven primarily from large enterprises and government agencies that have complex operations requiring a strong focus on optimizing customer experience (CX) and using AI to drive automation.Recognizing the opportunity to scale operations and capture high-growth, high-margin market segments increasingly
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Feb 11, 2026, 16:19 ET Daymond John to Open HIMSS26 Emerge Experience, Setting the Stage for Healthcare Innovation, Connections and Investment
major health systems and payer organizations."Emerge is where momentum is created," said Blair Dawson, Vice President, Growth Programs & CX, Informa. "Daymond John's perspective as an entrepreneur and investor makes him the perfect voice to open this experience, energize the room, and frame
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Feb 11, 2026, 15:36 ET Customer Experience Strategies Stall Without Unified Data and Decision Intelligence, Finds Info-Tech Research Group
and integration gaps as primary barriers to sustained CX improvement. The firm's recently published blueprint, Optimize Your CX Strategy, provides a structured framework to help organizations unify data, technology, and customer insights and improve CX execution across the enterprise.ARLINGTON,
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Feb 11, 2026, 11:10 ET Customer Experience (CX) Administration Software Market Fueled by Digital CX Transformation, and AI Integration: - Market Research Intellect
ticketing and feedback collection, modern CX administration solutions now manage end-to-end customer journeys across digital and physical touchpoints. Organizations increasingly recognize CX as a competitive differentiator rather than a support function. As a result, CX platforms are being integrated with
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Feb 11, 2026, 08:33 ET Persistent im Brand Finance IT Services 25 Report für 2026 als weltweit am schnellsten wachsende IT-Dienstleistungsmarke ausgezeichnet
seiner Kunden. Persistent bietet eine umfassende Dienstleistungspalette, darunter Softwareentwicklung, Produktentwicklung, Daten und Analysen, CX-Transformation, Cloud Computing sowie intelligente Automatisierung. Das Unternehmen ist Teil des MSCI India Index und in wichtigen Indizes der National Stock
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Feb 11, 2026, 06:45 ET New TELUS Digital Poll and Research Paper Find that AI Accuracy Rarely Improves When Questioned
TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, today released new user poll results showing that asking AI assistants like ChatGPT or Claude follow-up
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Feb 11, 2026, 06:45 ET New TELUS Digital Poll and Research Paper Find that AI Accuracy Rarely Improves When Questioned
TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU) specializing in digital customer experiences (CX) and future-focused digital transformations, today released new user poll results showing that asking AI assistants like ChatGPT or Claude follow-up
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Feb 10, 2026, 10:56 ET Google Fiber & KMS Lighthouse Win Bronze Stevie® Award for Best Use of Technology in Customer Service
Through advanced AI, automation, and analytics, KMS Lighthouse helps organizations empower agents, improve operational efficiency, and drive measurable CX transformation.About GFiber:GFiber delivers fast, reliable, fairly-priced and open fiber internet service, prioritizing customer
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