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Dec 10, 2025, 09:00 ET Precisely intègre des agents d'IA à EngageOne RapidCX, la plateforme de communication client
réputation de l'entreprise en tant qu'innovateur à la croisée de la gestion des communications clients (CCM), de l'expérience client (CX) et de l'IA.« Les attentes des clients augmentent, les réglementations se durcissent et le changement s'accélère. Alors que l'IA agentique
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Dec 10, 2025, 08:00 ET Virtusa Acquires SmartSoC Solutions, Establishing Full-Stack Service Offering from Chip to Cloud and Driving Expansion into the Semiconductor Industry
Virtusa provides a broad range of services, solutions, and assets, including AI-enabled software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation across industries such as financial services, healthcare, communications, media, entertainment,
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Dec 10, 2025, 07:30 ET Healthcare Triangle, Inc. Signs Advance Agreement for the Acquisition of Next-Generation AI Customer Engagement Business, on track to generate $34M in Revenue for FY 2025
Mediacion SL, companies incorporated in Spain ("Assets"), which are run together as a Spain-based leader in AI-powered omnichannel customer experience (CX) solutions. This acquisition would position the Company as a global force in AI-powered customer and patient engagement. The proposed transaction
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Dec 10, 2025, 00:47 ET Kapture CX Reports Sustained Profitability, 80% YoY Growth; Eyes 2.5× Expansion Over Next 12 Months
needs — setting Kapture apart from generic CX automation tools. Kapture's DIY agentic AI platform lets enterprises build CX-trained AI agents that adapt to internal workflows and compliance rules without engineering dependency.Kapture CX solves the toughest CX challenges at scale with secure, AI-driven,
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Dec 09, 2025, 11:26 ET Bodine & Co. Accelerates Partner Revenue with New PX Practice
training, and tools to build experiences that amplify human capability and drive durable revenue growth.By combining Bodine & Co.'s expertise in CX and human-centered AI with Xcelerator Network's partner GTM strengths, the firm helps ecosystem leaders meet rising revenue demands."With our
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Dec 09, 2025, 10:00 ET Comarch Named a Strong Performer in Loyalty Platforms Evaluation by Independent Research Firm
industry expertise in airlines, fuel-retail, and financial services".The report also states "Comarch views loyalty technology as the catalyst for CX and martech, resulting in a roadmap focused on automation, AI, and modularity".Community and User EngagementIn this evaluation,
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Dec 09, 2025, 10:00 ET Comarch wird von unabhängigem Forschungsunternehmen als Strong Performer in der Bewertung von Loyalitätsplattformen ausgezeichnet
Kraftstoffhandel und Finanzdienstleistungen benötigen".Der Bericht stellt außerdem fest: „Comarch betrachtet Loyalitätstechnologie als Katalysator für CX und Martech, was zu einer Roadmap führt, deren Schwerpunkt auf Automatisierung, KI und Modularität liegt."Community- und User-EngagementIn
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Dec 09, 2025, 10:00 ET Comarch Named a Strong Performer in Loyalty Platforms Evaluation by Independent Research Firm
industry expertise in airlines, fuel-retail, and financial services".The report also states "Comarch views loyalty technology as the catalyst for CX and martech, resulting in a roadmap focused on automation, AI, and modularity".Community and User EngagementIn this evaluation,
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Dec 09, 2025, 10:00 ET Comarch reconocida como una empresa de alto rendimiento en la evaluación de plataformas de fidelización
financieros".El informe también afirma que "Comarch considera la tecnología de fidelización como el catalizador de la experiencia del cliente (CX) y la tecnología de marketing, lo que ha dado lugar a una hoja de ruta centrada en la automatización, la inteligencia artificial (IA) y la modularidad".Comunidad
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Dec 09, 2025, 10:00 ET Comarch được Vinh Danh là Đơn Vị Có Hiệu Suất Mạnh trong cuộc Đánh Giá Các Nền Tảng Khách Hàng Thân Thiết do một Công Ty Nghiên Cứu Độc Lập thực hiện
nhiên liệu và dịch vụ tài chính".Báo cáo cũng nêu rõ "Comarch coi công nghệ khách hàng thân thiết là chất xúc tác thúc đẩy trải nghiệm khách hàng (CX) và công nghệ tiếp thị (martech), từ đó xây dựng lộ trình phát triển tập trung vào tự động hóa, trí tuệ nhân tạo (AI) và tính mô-đun".Sự Tham
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Dec 09, 2025, 09:00 ET Thoma Bravo Completes Acquisition of Verint, a Leader in AI-Driven Customer Experience Automation
Systems, Inc. ("Verint") on November 26, 2025, it has combined the global customer experience (CX) automation leader with its portfolio company, Calabrio, to create the industry's most comprehensive AI-powered CX platform. With the completion of the transaction, Verint Chairman and CEO Dan Bodner
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Dec 09, 2025, 09:00 ET MetTel Earns Global Innovation Awards for CX, Operational Excellence with POTS Transformation
2025 Fast Mode Awards for innovation: Operational Excellence Leader for its managed POTS Transformation solution and CX Champion for its customer experience initiatives.
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Dec 09, 2025, 08:24 ET 2026 Benchmark Report Reveals Health Plans Struggle to Measure CX ROI Effectively
plans are modernizing their digital foundations, redefining CX success, and applying agentic AI to bridge the gap between innovation and measurable CX outcomes. The report provides actionable intelligence on:Connecting CX, digital, and AI strategies to drive enterprise-wide impact.Breaking
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Dec 08, 2025, 08:16 ET Nexent Bank automates real-time credit decisions with SAS
an AI-powered platform from global data and AI leader SAS to automate credit decisioning and deliver faster, more personalized customer experiences (CX). With enhanced credit scoring and behavior models running on SAS® Viya®, this digital-first bank now processes loan applications
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Dec 07, 2025, 22:30 ET Kapture's Survey of CX Leaders Reveals Massive AI Ambition but Only 7% Have Scaled Agentic AI Enterprise-Wide
Dec. 8, 2025 /PRNewswire/ -- A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in customer experience. 99% of CX leaders surveyed confirmed they are either evaluating, piloting, or deploying AI solutions
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Dec 05, 2025, 09:00 ET Foundree42 Launches to Deliver Lean, Outcomes-Focused Salesforce Consulting Built for the Modern Enterprise Stack
business does. Led by seasoned delivery leaders, architects, and engineers, the team draws on decades of industry-specific experience and applies a CX-led, platform-first approach. Foundree42 is a partner committed to eliminating bloat, simplifying unnecessary complexity, and building Salesforce environments
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Dec 05, 2025, 08:27 ET A Tata Communications adquire participação majoritária na Commotion Inc., acelerando a transformação digital impulsionada por inteligência artificial em toda a sua infraestrutura digital
e generativas.A Commotion impulsiona empresas globais com três pilares multiplicadores de força:Automação omnicanal de CX para engajamento hiperpersonalizado em tempo real, orientado por dadosSoluções de IA por voz baseadas em modelos de fala para fala com latência
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Dec 05, 2025, 06:47 ET HR Path espande la sua presenza nella regione Asia Pacifico (APAC) con l'acquisizione strategica di Blueprint HR Software
"Questa cessione rafforza il nostro focus strategico e accelera la crescita globale nelle nostre competenze chiave in SAP S/4 HANA, SAP BDC, BTP, SAP CX e AI. Ci consente di reinvestire nell'espansione delle nostre offerte di punta e di rafforzare il valore che offriamo ai nostri clienti. Questo ci consente
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Dec 05, 2025, 01:41 ET 타타 커뮤니케이션즈, 코모션 지분 과반 인수해 디지털 패브릭 전반의 AI 주도 혁신 가속화
참여 방식을 전환한다.코모션은 세 가지의 강력한 시너지 효과를 내는 핵심 요소를 통해 글로벌 기업을 지원한다.실시간 데이터 기반의 초개인화된 참여를 위한 옴니채널 고객 경험(Customer Experience, CX) 자동화초저지연 음성-음성 AI 모델을 기반으로 구축된 보이스 AI(Voice AI) 솔루션고객 대면 및 내부 기업 기능 전반에서 지속적으로 운영되는 규정 준수형, 지능형, 정책 인식형 AI 개체인 비즈니스용 자율 디지털 에이전트이
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Dec 04, 2025, 23:37 ET Hexaware erweitert seine globale Präsenz mit einem neuen Lieferzentrum in Kairo
Es befindet sich in einem der führenden Technologieparks von Kairo und wird mehrsprachige CX-Dienste in Arabisch, Englisch und den wichtigsten europäischen Sprachen anbieten. Ägyptens starkes Bildungssystem, die hohe Verfügbarkeit von internationalen
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Dec 04, 2025, 23:27 ET Tata Communications erwirbt Mehrheitsbeteiligung an Commotion Inc. und beschleunigt die KI-gesteuerte Transformation in seinem „Digital Fabric"
Interaktionen zu verlagern.Commotion unterstützt globale Unternehmen mit drei wirkungsverstärkenden Säulen:Omnichannel-CX-Automatisierung für datengestützte, hyperpersonalisierte Interaktion in EchtzeitSprach-KI-Lösungen auf der Grundlage von KI-Modellen für Sprache
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Dec 04, 2025, 15:50 ET Fragmented CX is Costing Organizations Trust, Warns Info-Tech Research Group in New Omnichannel Playbook
across channels, and prioritize one to three high-impact areas that can serve as proof points for broader transformation.Map Omnichannel CXThis phase focuses on creating visibility and alignment across all customer touchpoints. Teams map the entire customer journey from awareness
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Dec 04, 2025, 11:30 ET TELEO CAPITAL PORTFOLIO COMPANY, SHARPEN, ACQUIRES YTEL
higher contact rates and engagement.The combination positions SharpenCX to accelerate innovation in the rapidly evolving customer experience (CX) landscape, empowering businesses to engage customers across voice, text, email, and social channels with greater efficiency and personalization. Ytel's
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Dec 04, 2025, 09:00 ET G2 Grid® Report Names WOW24-7® the Only Leader for Contact Center Outsourcing Services
WOW24-7®, a leading Customer Support and CX Operations outsourcing provider, today announced that it has been named the sole Leader in the Winter 2026 G2 Grid® Report for Contact Center Outsourcing
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Dec 04, 2025, 09:00 ET Mitrade CFD Broker Caps 2025 com nova licença, acesso expandido ao mercado e recorde de 16 prêmios em meio a uma expansão de 20% em sua base de usuários
para 800 instrumentos CFD.Três idiomas adicionais de suporte ao cliente — alemão, italiano e árabe — aumentando a cobertura de CX para 12 idiomas.Quatro novos idiomas da plataforma — tailandês, italiano, árabe e alemão — expandindo para 16 idiomas.Um
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