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Nov 17, 2025, 13:08 ET Fusion Connect's Sharma Montgomery Wins Silver Stevie® Award for Women in Business
transformative leadership celebrated by the Stevie Awards for Women in Business. Her work has reshaped Fusion Connect's approach to customer experience, turning CX into a strategic driver of growth and setting new standards for the industry. For more information about Fusion Connect and its
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Nov 14, 2025, 08:47 ET Parloa Nabs Category-Defining Talent: Latane Conant Joins to Catalyze US Expansion and Global Marketing
The AI for CX revolution just gained a new architect; best-selling author and former 6sense CMO Conant steps into her new role this December. NEW YORK and BERLIN,
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Nov 13, 2025, 16:15 ET Globant Reports 2025 Third Quarter Financial Results
continents working for companies like Google, Electronic Arts and Santander, among others. We were named a Worldwide Leader in CX Improvement by IDC MarketScape report. We were also featured as a business case study at Harvard, MIT and Stanford. We are a member of the Cybersecurity
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Nov 13, 2025, 16:15 ET Globant Reports 2025 Third Quarter Financial Results
working for companies like Google, Electronic Arts and Santander, among others. We were named a Worldwide Leader in CX Improvement by IDC MarketScape report. We were also featured as a business case study at Harvard, MIT and Stanford. We are a member of the Cybersecurity
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Nov 13, 2025, 08:04 ET PolyAI ranked #1 fastest-growing AI company in the 2025 Deloitte UK Technology Fast 50
To learn more about PolyAI's industry-leading AI for CX, visit our website. Note: Forrester does not endorse any company, product, brand, or
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Nov 13, 2025, 04:00 ET Flytxt Receives Frost & Sullivan's 2025 Global Company of the Year Recognition in the Agentic AI for Customer Experience Industry
Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt's pioneering role in leveraging the next generation of AI technologies to help enterprises optimize decision-making and drive superior CX and business outcomes at scale.
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Nov 13, 2025, 04:00 ET Flytxt Receives Frost & Sullivan's 2025 Global Company of the Year Recognition in the Agentic AI for Customer Experience Industry
Recognition in the Global Agentic AI for Customer Experience (CX) industry. The recognition underscores Flytxt's pioneering role in leveraging the next generation of AI technologies to help enterprises optimize decision-making and drive superior CX and business outcomes at scale.
More news about: Frost & Sullivan
Nov 12, 2025, 09:00 ET Yotpo Automates 70% of Customer Support Tickets, Boosting Efficiency with Quack's Proactive Agentic AI Platform
Following a 50% increase in knowledge base coverage, Yotpo has renewed its collaboration with Quack to continue scaling AI-powered CX. SAN FRANCISCO, Nov. 12,
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Nov 12, 2025, 09:00 ET SuccessKPI launches Last-Mile Connectivity solution to ensure uninterrupted customer experience
last-mile performance issues, act before customers are impacted, and prevent future disruptions. That level of clarity and action is critical for modern CX operations." Key capabilities of SuccessKPI's Last-Mile Connectivity solution include:
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Nov 12, 2025, 08:32 ET Mejuri Partners with Clootrack to Power Next-Gen Voice of the Customer Insights
feeds a continuous intelligence loop. AI Insight Digests deliver ranked issues, ownership, and next-best actions, aligning marketing, retail, and CX teams around one source of truth. "What stood out immediately was the speed and openness Clootrack brought to the partnership,"
More news about: Clootrack Software Labs Inc
Nov 12, 2025, 08:30 ET Quiq Advances Contact Center Quality Management with New Agentic AI Analyst
Analyst Eliminates Blind Spots in Conversation Analytics, Driving Rapid CX Optimization and Operational Efficiency Gains BOZEMAN, Mont., Nov.
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Nov 10, 2025, 14:00 ET GOJO Unveils Its Latest Breakthrough in Hand Hygiene Technology
GOJO Industries proudly introduces the PURELL® CX10 Countermount Dispensing System—its latest breakthrough in hand hygiene technology—unveiled at the 2025 ISSA North America Trade Show. Engineered for performance, simplicity, and sleek integration, the CX10 builds on GOJO's rich legacy of dispensing innovation,
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Nov 10, 2025, 11:16 ET Enghouse adquire a divisão de telecomunicações da Sixbell
Latina. Essa aquisição diz respeito exclusivamente à divisão de telecomunicações da Sixbell. A divisão de Experiência do Cliente (CX) está excluída da transação e permanecerá como uma entidade independente. Para mais informações, acesse
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Nov 10, 2025, 11:14 ET Enghouse adquiere la división de telecomunicaciones de Sixbell
Esta adquisición se refiere exclusivamente a la división de Telecomunicaciones de Sixbell. La división de Experiencia del cliente (CX) queda excluida de la transacción y seguirá funcionando como una entidad independiente. Para obtener más información, visite
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Nov 10, 2025, 11:03 ET Enghouse neemt de telecomdivisie van Sixbell over
Latijns-Amerika. Deze overname heeft uitsluitend betrekking op de telecommunicatiedivisie van Sixbell. De Customer Experience (CX) divisie is uitgesloten van de transactie en blijft een onafhankelijke entiteit. Ga voor meer informatie naar
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Nov 10, 2025, 10:53 ET Enghouse erwirbt die Telekommunikationsabteilung von Sixbell
integriert. Diese Übernahme betrifft ausschließlich die Telekommunikationsabteilung von Sixbell. Der Bereich „Customer Experience (CX)" ist von der Transaktion ausgeschlossen und bleibt als eigenständige Einheit bestehen. Weitere Informationen finden Sie auf
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Nov 10, 2025, 10:48 ET Enghouse acquiert la division télécoms de Sixbell
l'Amérique latine. Cette acquisition concerne exclusivement la division télécoms de Sixbell. La division d'expérience client (CX) est exclue de la transaction et restera une entité indépendante. Pour plus d'informations, veuillez consulter le site
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Nov 10, 2025, 09:00 ET TP Honored with Frost & Sullivan's 2025 Global Competitive Strategy Leadership Recognition for Leveraging AI to Transform Sales Solutions
"TP Revenue-as-a-Service continues to set the benchmark for innovation and excellence within the global BPO CX Outsourcing market," said Michael DeSalles, Principal Analyst, CX at Frost & Sullivan. "Its AI-enabled platforms, data-driven hiring models, and immersive training programs demonstrate
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Nov 10, 2025, 09:00 ET TP Honored with Frost & Sullivan's 2025 Global Competitive Strategy Leadership Recognition for Leveraging AI to Transform Sales Solutions
"TP Revenue-as-a-Service continues to set the benchmark for innovation and excellence within the global BPO CX Outsourcing market," said Michael DeSalles, Principal Analyst, CX at Frost & Sullivan. "Its AI-enabled platforms, data-driven hiring models, and immersive training programs demonstrate
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Nov 10, 2025, 08:01 ET FordDirect Announces Leadership Transition
understanding of Dealer operations and the critical importance of collaborative partnerships. Most recently, Thornton served as Director, Retail CX & Products within the Ford Customer Service Division, where he was responsible for key customer-facing initiatives including the Ford | Lincoln Service
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Nov 10, 2025, 08:00 ET SourceCX Recognized in Everest Group's 2025 Customer Experience Management Services PEAK Matrix® Assessment
performance with customer experience outcomes, an approach increasingly recognized as transformative in CX delivery. "It's an honor to be recognized by Everest Group among leading CX providers in the Americas and APAC," said Andy Schachtel, President of SourceCX. "As AI continues
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Nov 10, 2025, 02:00 ET SourceCX reconnu dans l'évaluation PEAK Matrix® des services de gestion de l'expérience client 2025 d'Everest Group
client, une approche de plus en plus reconnue comme transformatrice dans la prestation de services CX. « Nous sommes honorés d'être cités parmi les leaders de l'expérience client (CX) en Amérique et dans la région APAC », a déclaré Andy Schachtel, président de SourceCX. « Alors
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Nov 07, 2025, 06:00 ET Enghouse Acquires Sixbell's Telco Division
Latin America. This acquisition pertains exclusively to Sixbell's Telecommunications division. The Customer Experience (CX) division is excluded from the transaction and will remain an independent entity. For more information, please visit
More news about: Enghouse Systems Limited
Nov 07, 2025, 06:00 ET Enghouse Acquires Sixbell's Telco Division
throughout Latin America. This acquisition pertains exclusively to Sixbell's Telecommunications division. The Customer Experience (CX) division is excluded from the transaction and will remain an independent entity. For more information, please visit
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Nov 07, 2025, 00:05 ET transcosmos wins Golden Headset Digital Services Benchmarking Company of the Year Top 10 in China
Creating new value with AI-powered customer center to optimize clients' costs and boost their CX BEIJING, Nov. 7, 2025
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