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Apr 14, 2026, 22:45 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 14, 2026, 22:45 ET Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
the details - it takes you from prompt to profits.What differentiates Superagent is its deep domain expertise rooted in Gupshup's cPaaS and CX leadership. Superagent inherits Gupshup's strong messaging and voice infrastructure built over 15 years, handling 10 billion messages per month for
More news about: Gupshup Technologies
Apr 14, 2026, 10:43 ET Iceland partners with invent.ai to transform inventory and replenishment operations
now make faster operational decisions and respond proactively to customer demand changes to improve product availability, enhance customer experience (CX) and maximize sales."Our focus is helping retailers translate complex data into tangible business outcomes," said Farid Mohsen, VP of Strategic
More news about: invent.ai
Apr 14, 2026, 10:00 ET /C O R R E C T I O N -- UJET Inc./
navigate it," said Andrew Pryfogle, Head of CX/AI and Global Education Lead at AVANT. "With Google Cloud's Gemini-powered CX stack at the core, this is what an AI-first customer experience truly looks like."Bridging the Digital Divide with AI-First CXThe new Google Cloud CCaaS by UJET
More news about: UJET Inc.
Apr 14, 2026, 09:34 ET Konecta y Lenovo se alían para redefinir el Digital Workplace impulsado por IA y desafiar el outsourcing tradicional de IT
-- Konecta, líder mundial en transformación de la experiencia de cliente (CX) y servicios digitales, ha anunciado una alianza estratégica con Lenovo, líder global en tecnología, que combina soluciones tecnológicas de primer
More news about: Konecta
Apr 14, 2026, 09:30 ET Konecta announces strategic alliance with Lenovo to reinvent the AI-driven Digital Workplace and challenge traditional IT outsourcing
eCommerce operations to Lenovo, with discussions expanding into CX Business Process Outsourcing (BPO) and AI-enabled service capabilities. Operations successfully launched in Egypt in September 2025, reinforcing the region's growing role as a global CX and digital hub.Exploring a disruptive Digital
More news about: Konecta
Apr 14, 2026, 09:05 ET E Source Opens 2026 Awards Highlighting What Works in Utility Customer Experience and Marketing
Customer and Employee Experience (CX/EX) Awards, open April 8 through June 12, and the
More news about: E Source Companies LLC
Apr 14, 2026, 09:01 ET Authenticom Group Captures 2026 Merit Award for Marketing & Communications
month, Motive Retail ensures real-time, reliable connectivity that powers digital transformation in automotive retail.AuthenticomCX, formerly ibex CX, delivers customer experience management (CEM) solutions through its industry-leading RefleCX™ platform. RefleCX empowers automotive stakeholders
More news about: Authenticom, Inc.
Apr 13, 2026, 08:33 ET Core Solutions Introduces the Intelligent Care Record, Setting a New Standard for Behavioral Health
leader in AI-powered solutions for behavioral health and the intellectual and developmental disabilities (IDD) community, announces the launch of Cx360 Enterprise: The Intelligent Care Record, a new approach to how care is captured, understood, and acted on across behavioral health and IDD.
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Apr 10, 2026, 06:02 ET 13 Top Press Releases from March
Mazda Launches the All-New CX-5 with a Five-Film Campaign Inspired by Hollywood GenresEach film stars rising actress Jessamie Waldon-Day alongside the Mazda CX-5, placing the same character in distinct cinematic worlds that reveal different
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Apr 09, 2026, 23:46 ET Persistent bringt eine Lösung für das Risikomanagement im Handel auf den Markt, die auf der KI von Databricks basiert
seiner Kunden. Persistent bietet eine umfassende Dienstleistungspalette, darunter Softwareentwicklung, Produktentwicklung, Daten und Analysen, CX-Transformation, Cloud Computing sowie intelligente Automatisierung. Das Unternehmen ist im MSCI India Index vertreten und in wichtigen Indizes der National Stock
More news about: Persistent Systems
Apr 09, 2026, 11:06 ET Level AI welcomes Rob Dwyer as the industry's first ever CX Executive in Residence
and host of the "Next in Queue" podcast, Rob will act as Level AI's senior CX voice and advocate. While "Executive in Residence" (EIR) titles have become a staple in venture capital and academia, applying it to the CX technology sector was a first of its kind move by Level AI. Rob joined Level
More news about: Level AI
Apr 09, 2026, 08:38 ET Ampd Creates First to Market Frictionless Shopper Journey with the Launch of Agentic Shoppable Media
New Agentic Solution Boosts Traffic, CX, and Sales Velocity Through Agentic Shopper-to-Retailer MatchingSEATTLE, April 9, 2026 /PRNewswire/ --
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Apr 09, 2026, 08:00 ET Oracle Introduces Fusion Agentic Applications for Customer Experience
Fusion Agentic Applications for customer experience (CX). The new agentic applications are powered by coordinated teams of specialized AI agents that are outcome-driven, proactive, reasoning-based, and engineered
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Apr 09, 2026, 08:00 ET Oracle Introduces Fusion Agentic Applications for HR
operations processes and helps organizations enhance resilience and quickly adapt to market changes. Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
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Apr 09, 2026, 08:00 ET Oracle Introduces Fusion Agentic Applications for Finance and Supply Chain
operations processes and helps organizations enhance resilience and quickly adapt to market changes. Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
More news about: Oracle
Apr 09, 2026, 05:53 ET Persistent Launches Merchant Risk Management Solution Powered by Databricks AI
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
More news about: Persistent Systems
Apr 09, 2026, 05:44 ET Persistent Launches Merchant Risk Management Solution Powered by Databricks AI
innovation and client success. Persistent offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. The Company is part of the MSCI India Index and is included in key indices of the National
More news about: Persistent Systems
Apr 08, 2026, 21:26 ET MSI、Japan IT Week 春 2026（Japan IT Week Spring 2026）でAIとエンタープライズ向けの包括的ソリューションを披露
Superchipを搭載し、748GBのコヒーレントメモリプールを備えることで、データセンタークラスの性能でAIモデルのトレーニング、微調整、実行をローカルで可能にします。モジュラー型エンタープライズサーバー（DC-MHS）：CX270-S5062(-HE) (2U)：デュアルIntel Xeon 6サーバーで、DDR5 DIMMを32基、U.2 NVMeドライブを8台サポートし、仮想化および混合ワークロードに対応します。CX171-S4056 (1U)：単一のAMD EPYC™ 9005プロセッサーを搭載し、DDR5 DIMMを24基、U.2 NVMeドライブを12台サポートします。
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Apr 08, 2026, 11:58 ET 36% of CX practitioners say awareness of how AI works is changing customer behavior
CX Horizons: The state of CX in 2026, which features commentary and analysis from 12 CX leaders from the worlds of fashion, media, consultancy, healthcare, retail and ecommerce, finance, communications,
More news about: CX Network
Apr 08, 2026, 11:02 ET Oracle Named a Leader in Two 2026 Gartner® Magic Quadrant™ Reports for Supply Chain Planning Solutions: Discrete and Process Industries
operations processes and helps organizations enhance resilience and quickly adapt to market changes.Oracle Fusion Cloud Customer Experience (CX): Provides a suite of AI-powered applications that helps organizations manage marketing, sales, and service processes to win business, build stronger
More news about: Oracle
Apr 08, 2026, 06:45 ET TELUS Digital: Research Shows Enterprises Are Leaving Significant Revenue on the Table by Underutilizing CX Partnerships for Sales and Customer Acquisition
What's the difference between outsourcing reactive CX vs. revenue-driving CX?Reactive CX outsourcing focuses on service delivery and issue resolution (e.g., customer support, help desk, retention). Revenue-driving CX outsourcing applies CX capabilities to acquisition and expansion outcomes
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Apr 08, 2026, 06:45 ET TELUS Digital: Research Shows Enterprises Are Leaving Significant Revenue on the Table by Underutilizing CX Partnerships for Sales and Customer Acquisition
What's the difference between outsourcing reactive CX vs. revenue-driving CX?Reactive CX outsourcing focuses on service delivery and issue resolution (e.g., customer support, help desk, retention). Revenue-driving CX outsourcing applies CX capabilities to acquisition and expansion outcomes
More news about: TELUS Digital
Apr 07, 2026, 13:43 ET Bluewave Technology Group's Paul Weiss and Angie Martindale Named Among Top Technology Advisor Thought Leaders
leadership, industry perspective, and contribution to the broader conversation shaping technology advisory services. He leads Bluewave's customer experience (CX), employee experience (EX), and AI practice, helping organizations navigate complex decisions across contact center, unified communications, and AI strategy.
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Apr 07, 2026, 10:30 ET Caylent Acquires Pronetx to Deliver AWS Native Customer Engagement and Agentic CX
boutique customer experience (CX) consulting firm specializing in cloud-based contact center transformation, Amazon Web Services (AWS) technologies, and generative AI-driven solutions. Headquartered in Columbia, Maryland, Pronetx delivers professional services, managed services, and CX SaaS solutions that help
More news about: Caylent