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Dec 09, 2025, 10:00 ET Comarch được Vinh Danh là Đơn Vị Có Hiệu Suất Mạnh trong cuộc Đánh Giá Các Nền Tảng Khách Hàng Thân Thiết do một Công Ty Nghiên Cứu Độc Lập thực hiện
nhiên liệu và dịch vụ tài chính".Báo cáo cũng nêu rõ "Comarch coi công nghệ khách hàng thân thiết là chất xúc tác thúc đẩy trải nghiệm khách hàng (CX) và công nghệ tiếp thị (martech), từ đó xây dựng lộ trình phát triển tập trung vào tự động hóa, trí tuệ nhân tạo (AI) và tính mô-đun".Sự Tham
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Dec 09, 2025, 09:00 ET Thoma Bravo Completes Acquisition of Verint, a Leader in AI-Driven Customer Experience Automation
Systems, Inc. ("Verint") on November 26, 2025, it has combined the global customer experience (CX) automation leader with its portfolio company, Calabrio, to create the industry's most comprehensive AI-powered CX platform. With the completion of the transaction, Verint Chairman and CEO Dan Bodner
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Dec 09, 2025, 09:00 ET MetTel Earns Global Innovation Awards for CX, Operational Excellence with POTS Transformation
2025 Fast Mode Awards for innovation: Operational Excellence Leader for its managed POTS Transformation solution and CX Champion for its customer experience initiatives.
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Dec 09, 2025, 08:24 ET 2026 Benchmark Report Reveals Health Plans Struggle to Measure CX ROI Effectively
plans are modernizing their digital foundations, redefining CX success, and applying agentic AI to bridge the gap between innovation and measurable CX outcomes. The report provides actionable intelligence on:Connecting CX, digital, and AI strategies to drive enterprise-wide impact.Breaking
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Dec 08, 2025, 08:16 ET Nexent Bank automates real-time credit decisions with SAS
an AI-powered platform from global data and AI leader SAS to automate credit decisioning and deliver faster, more personalized customer experiences (CX). With enhanced credit scoring and behavior models running on SAS® Viya®, this digital-first bank now processes loan applications
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Dec 07, 2025, 22:30 ET Kapture's Survey of CX Leaders Reveals Massive AI Ambition but Only 7% Have Scaled Agentic AI Enterprise-Wide
Dec. 8, 2025 /PRNewswire/ -- A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in customer experience. 99% of CX leaders surveyed confirmed they are either evaluating, piloting, or deploying AI solutions
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Dec 05, 2025, 09:00 ET Foundree42 Launches to Deliver Lean, Outcomes-Focused Salesforce Consulting Built for the Modern Enterprise Stack
business does. Led by seasoned delivery leaders, architects, and engineers, the team draws on decades of industry-specific experience and applies a CX-led, platform-first approach. Foundree42 is a partner committed to eliminating bloat, simplifying unnecessary complexity, and building Salesforce environments
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Dec 05, 2025, 08:27 ET A Tata Communications adquire participação majoritária na Commotion Inc., acelerando a transformação digital impulsionada por inteligência artificial em toda a sua infraestrutura digital
e generativas.A Commotion impulsiona empresas globais com três pilares multiplicadores de força:Automação omnicanal de CX para engajamento hiperpersonalizado em tempo real, orientado por dadosSoluções de IA por voz baseadas em modelos de fala para fala com latência
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Dec 05, 2025, 06:47 ET HR Path espande la sua presenza nella regione Asia Pacifico (APAC) con l'acquisizione strategica di Blueprint HR Software
"Questa cessione rafforza il nostro focus strategico e accelera la crescita globale nelle nostre competenze chiave in SAP S/4 HANA, SAP BDC, BTP, SAP CX e AI. Ci consente di reinvestire nell'espansione delle nostre offerte di punta e di rafforzare il valore che offriamo ai nostri clienti. Questo ci consente
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Dec 05, 2025, 01:41 ET 타타 커뮤니케이션즈, 코모션 지분 과반 인수해 디지털 패브릭 전반의 AI 주도 혁신 가속화
참여 방식을 전환한다.코모션은 세 가지의 강력한 시너지 효과를 내는 핵심 요소를 통해 글로벌 기업을 지원한다.실시간 데이터 기반의 초개인화된 참여를 위한 옴니채널 고객 경험(Customer Experience, CX) 자동화초저지연 음성-음성 AI 모델을 기반으로 구축된 보이스 AI(Voice AI) 솔루션고객 대면 및 내부 기업 기능 전반에서 지속적으로 운영되는 규정 준수형, 지능형, 정책 인식형 AI 개체인 비즈니스용 자율 디지털 에이전트이
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Dec 04, 2025, 23:37 ET Hexaware erweitert seine globale Präsenz mit einem neuen Lieferzentrum in Kairo
Es befindet sich in einem der führenden Technologieparks von Kairo und wird mehrsprachige CX-Dienste in Arabisch, Englisch und den wichtigsten europäischen Sprachen anbieten. Ägyptens starkes Bildungssystem, die hohe Verfügbarkeit von internationalen
More news about: Hexaware Technologies Ltd.
Dec 04, 2025, 23:27 ET Tata Communications erwirbt Mehrheitsbeteiligung an Commotion Inc. und beschleunigt die KI-gesteuerte Transformation in seinem „Digital Fabric"
Interaktionen zu verlagern.Commotion unterstützt globale Unternehmen mit drei wirkungsverstärkenden Säulen:Omnichannel-CX-Automatisierung für datengestützte, hyperpersonalisierte Interaktion in EchtzeitSprach-KI-Lösungen auf der Grundlage von KI-Modellen für Sprache
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Dec 04, 2025, 15:50 ET Fragmented CX is Costing Organizations Trust, Warns Info-Tech Research Group in New Omnichannel Playbook
across channels, and prioritize one to three high-impact areas that can serve as proof points for broader transformation.Map Omnichannel CXThis phase focuses on creating visibility and alignment across all customer touchpoints. Teams map the entire customer journey from awareness
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Dec 04, 2025, 11:30 ET TELEO CAPITAL PORTFOLIO COMPANY, SHARPEN, ACQUIRES YTEL
higher contact rates and engagement.The combination positions SharpenCX to accelerate innovation in the rapidly evolving customer experience (CX) landscape, empowering businesses to engage customers across voice, text, email, and social channels with greater efficiency and personalization. Ytel's
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Dec 04, 2025, 09:00 ET G2 Grid® Report Names WOW24-7® the Only Leader for Contact Center Outsourcing Services
WOW24-7®, a leading Customer Support and CX Operations outsourcing provider, today announced that it has been named the sole Leader in the Winter 2026 G2 Grid® Report for Contact Center Outsourcing
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Dec 04, 2025, 09:00 ET Mitrade CFD Broker Caps 2025 com nova licença, acesso expandido ao mercado e recorde de 16 prêmios em meio a uma expansão de 20% em sua base de usuários
para 800 instrumentos CFD.Três idiomas adicionais de suporte ao cliente — alemão, italiano e árabe — aumentando a cobertura de CX para 12 idiomas.Quatro novos idiomas da plataforma — tailandês, italiano, árabe e alemão — expandindo para 16 idiomas.Um
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Dec 04, 2025, 09:00 ET Mitrade, el bróker de CFD, cierra 2025 con una nueva licencia, un mayor acceso al mercado y un récord de 16 premios, en medio de un crecimiento del 20 % en su base de usuarios
CFD.Tres idiomas adicionales para atención al cliente: alemán, italiano y árabe, lo que aumenta la cobertura de la experiencia del cliente (CX) a 12 idiomas.Cuatro nuevos idiomas en la plataforma: tailandés, italiano, árabe y alemán, que aumentan la cantidad total a 16
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Dec 04, 2025, 08:00 ET Glance marks 25 years of human-centered innovation in digital CX
From attic startup to Fortune 500 cobrowse leader, Glance knows the power of human connection in CXWAKEFIELD, Mass., Dec. 4, 2025 /PRNewswire/ -- Glance, the leader in enterprise cobrowse and guided customer
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Dec 04, 2025, 07:13 ET Hexaware amplía su presencia global con un nuevo centro de distribución en El Cairo
Ubicado en uno de los principales parques tecnológicos de El Cairo, ofrecerá servicios multilingües de experiencia del cliente (CX) en árabe, inglés y los principales idiomas europeos. El sólido sistema educativo egipcio, la alta disponibilidad de profesionales con conocimientos
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Dec 04, 2025, 07:00 ET Way.com Welcomes Automotive SaaS Veteran Arnold Gold to Lead New Way Repair Division
has overseen more than $2 billion in revenue, consistently delivering strong customer acquisition and retention while building high-performing sales, CX, and field service teams. His expertise spans CRM/ERP implementations, predictive vehicle maintenance, and large-scale automotive data exchanges."Arnold
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Dec 04, 2025, 06:33 ET Tata Communications Acquires Majority Stake in Commotion Inc., Fast-Tracking AI-Led Transformation Across Its Digital Fabric
predictive and generative interactions.Commotion powers global enterprises with three force-multiplying pillars:Omnichannel CX Automation for real-time, data-driven, hyperpersonalised engagementVoice AI solutions built on ultra-low latency speech-to-speech AI modelsBusiness-Ready
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Dec 04, 2025, 06:28 ET Tata Communications Acquires Majority Stake in Commotion Inc., Fast-Tracking AI-Led Transformation Across Its Digital Fabric
predictive and generative interactions.Commotion powers global enterprises with three force-multiplying pillars:Omnichannel CX Automation for real-time, data-driven, hyperpersonalised engagementVoice AI solutions built on ultra-low latency speech-to-speech AI modelsBusiness-Ready
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Dec 04, 2025, 03:45 ET Hexaware Expands Its Global Footprint with a New Delivery Center in Cairo
Located in one of Cairo's leading technology parks, it will provide multilingual CX services in Arabic, English, and major European languages. Egypt's strong education system, high availability of international language skills, and favorable
More news about: Hexaware Technologies Ltd.
Dec 04, 2025, 03:40 ET Hexaware Expands Its Global Footprint with a New Delivery Center in Cairo
Located in one of Cairo's leading technology parks, it will provide multilingual CX services in Arabic, English, and major European languages. Egypt's strong education system, high availability of international language skills, and favorable
More news about: Hexaware Technologies Ltd.
Dec 04, 2025, 03:00 ET HR Path、戦略的買収によりBlueprint HR Softwareを取得し、APACでの事業基盤を拡大
「今回の事業売却により、戦略的な焦点が明確になり、SAP S/4 HANA、SAP BDC、BTP、SAP CX、AIといった当社の主要能力におけるグローバル成長が加速します。これにより、当社の主力サービスの拡大に再投資し、顧客に提供する価値をさらに強化することが可能になります。」これにより、当社はミッションを前進させ、技術の影響力を拡大し、SAPの主要ポートフォリオ全体でさらに集中した革新を推進することができます。」Blueprint TechnologiesのCOO、Kalyan
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