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Apr 06, 2026, 02:00 ET TP Receives Frost & Sullivan's 2026 India Company of the Year Recognition for Excellence in Customer Experience Management Services
TP (formerly Teleperformance) has received its 2026 India Company of the Year Recognition in the customer experience management (CXM) services industry. This recognition underscores the ability of the company's India operations to translate industry transformation into measurable business
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Mar 31, 2026, 09:15 ET Healthcare Provider Triples Talent Pipeline and Boosts Applicants Per Opening 17% with ICIMS Candidate Experience Management
ICIMS Candidate Experience Management (CXM), the company's AI-enabled candidate relationship management (CRM) technology, ATI Physical Therapy has grown its candidate database threefold and increased
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Mar 26, 2026, 11:56 ET Following record Series B, Lucidya launches Enterprise AI Agent Platform as it enters next phase of regional expansion.
USD $30 million Series B funding round in 2025, the largest AI investment at the time in MENA, Lucidya, the AI-native Customer Experience Management (CXM) platform, announced the launch of its Enterprise AI Agent platform as a key factor of its strategic growth plan for 2026, centered on continued product
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Mar 19, 2026, 12:22 ET Atento Drives the Creation of New Roles in Generative AI to Transform the CX Sector
provider of customer experience management and business process outsourcing services ("CXM BTO") in Latin America and one of the leading providers worldwide. Atento is also one of the leading providers of nearshoring CXM BTO services for companies operating in the United States. Since 1999, the Company
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Mar 19, 2026, 12:18 ET Atento impulsa la creación de nuevas profesiones vinculadas a la IA generativa en el sector CX
de la experiencia del cliente y externalización de procesos empresariales («CXM BTO») de América Latina y uno de los principales proveedores a nivel mundial. Atento es también uno de los principales proveedores de servicios CXM BTO de nearshoring para empresas que operan en Estados Unidos. Desde 1999,
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Mar 18, 2026, 09:00 ET Moore Announces Moore Donor Advancement Stewarded Portfolios of Over $100 Million in 2025 for Clients, Unlocking New Opportunities in Midlevel Giving
Moore, a leading constituent experience management (CXM) company, today announced that its Moore Donor Ambassadors, which are part of its donor advancement solution,
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Mar 16, 2026, 09:00 ET ICIMS Expands its Enterprise Talent Acquisition Platform with ICIMS Frontline AI and New Automation, Configurability and Sourcing Insights
ICIMS CXM, giving clear insight into which campaigns and channels drive the strongest applicants and hires.Automate repetitive hiring work: Trigger-based
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Mar 12, 2026, 08:35 ET DataOceans Maintains Leader Position on the Aspire Leaderboard in Communications Outsourcing and CXP
DataOceans appears as a leader in two Aspire segments:CCM-CXM Communications Outsourcing - communications outsourcing providers that design, manage, produce, and fulfil communications on behalf of customers.Communications
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Feb 17, 2026, 09:00 ET Moore launches STORYconnect to help organizations turn supporters into storytellers at scale
Moore, the leading constituent experience management (CXM) company, today announced the launch of
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Feb 12, 2026, 09:05 ET P&G'S THE NATIVE BRAND LAUNCHES FEATURE-LENGTH "MICROSOAP" TITLED "THE GOLDEN PEAR AFFAIR" AVAILABLE ONLINE NOW, MARKING A NEW CHAPTER IN P&G'S LEGACY OF SOAP STORYTELLING
impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.Dentsu, Innovating to Impact.Find out more:
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Feb 11, 2026, 09:00 ET Dentsu Integrates with BranchLab's AI Platform, Pathwai™ to Transform Data into Audiences for Healthcare
impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.Dentsu,
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Feb 02, 2026, 09:00 ET Moore Announces Dan Thain as Chief Integrated Creative Officer
Moore, a leading constituent experience management (CXM) company, today announced that Dan Thain has joined the organization as chief integrated creative officer. In this role, Thain will set the strategic
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Jan 29, 2026, 09:00 ET iCIMS Announces Winners of Inaugural Customer Awards for Excellence in Recruiting and Hiring--iCIMS STAR Awards
iCIMS CXM. Manufacturing & Construction Industry STAR AwardTDIndustries | Amanda Norfleet, Head of Talent Acquisition
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Jan 22, 2026, 10:02 ET OSG Announces Appointment of Doug O'Reilly as Chief Information Officer and Mark Marin as Chief Revenue Officer
2026 /PRNewswire/ -- Output Services Group (OSG), a leading provider of Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions, today announced the appointment of Doug O'Reilly as Chief Information Officer and Mark Marin as Chief Revenue Officer. Both
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Jan 20, 2026, 10:00 ET Atento y Omilia, líderes en CX, se alían para liderar la próxima ola de innovación en IA conversacional
los mayores proveedores mundiales de servicios de gestión de experiencias con clientes y externalización de procesos de transformación de negocio (CXM/BTO) y líder de la industria, anuncia hoy una alianza estratégica con Omilia, líder global en soluciones de experiencia de cliente basadas en IA Agéntica,
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Jan 20, 2026, 09:00 ET CX Industry Leader Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
("Atento" or the "Company"), one of the world's largest providers of customer experience management and business transformation outsourcing services (CXM/BTO) and an industry leader, today announced a strategic alliance with Omilia, a global leader in Agentic AI customer experience solutions, to strengthen
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Jan 20, 2026, 08:26 ET Líderes da indústria de CX, Atento e Omilia, estabelecem parceria estratégica para liderar a próxima onda de inovação em IA conversacional
ou a "Empresa"), uma das maiores provedoras mundiais de serviços de terceirização de gestão da experiência do cliente e transformação de negócios (CXM/BTO) e líder do setor, anunciou hoje uma aliança estratégica com a Omilia, líder global em soluções de CX com aplicação de Agentic AI, para fortalecer
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Jan 13, 2026, 09:00 ET iCIMS Named a Talent Acquisition Leader by Nucleus Research for Sixth Consecutive Year
AI Sourcing Agent within iCIMS CXM—the first in
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Dec 30, 2025, 09:00 ET CES 2026: Moore CEO Gretchen Littlefield to Lead Panel on AI's Impact in Underserved Communities
Moore, a leading constituent experience management (CXM) company, announced today that Chief Executive Officer
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Dec 18, 2025, 20:00 ET PT Infomedia Nusantara Receives Frost & Sullivan's 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement
customer experience management (CXM) services industry. This recognition celebrates Infomedia's excellence in leveraging AI, automation, and digital transformation to deliver measurable outcomes, elevate customer satisfaction, and enhance operational efficiency across Indonesia's CXM landscape. Frost
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Dec 18, 2025, 20:00 ET PT Infomedia Nusantara Receives Frost & Sullivan's 2025 Indonesian Customer Experience Management Services Company of the Year Recognition for Excellence in Digital Transformation and AI-Driven Customer Engagement
customer experience management (CXM) services industry. This recognition celebrates Infomedia's excellence in leveraging AI, automation, and digital transformation to deliver measurable outcomes, elevate customer satisfaction, and enhance operational efficiency across Indonesia's CXM landscape. Frost
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Dec 16, 2025, 08:43 ET Cloud ex Machina Unveils AI Platform That Cuts Cloud Optimization from Hours to Minutes
Traditional tools generate dashboards and reports; CxM generates solutions. Instead of asking engineers to interpret charts and hunt down root causes, CxM pushes review-ready code changes into Git, while managers track remediation, and business impact directly in the CxM platform.Cloud ex Machina is available
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Dec 15, 2025, 09:00 ET Moore Announces Todd Saypoff as Chief Financial Officer and Jeff Tooley as Chief Administrative Officer
Moore, a leading constituent experience management (CXM) company, today announced that Todd Saypoff has joined the company as chief financial officer (CFO) and Jeff Tooley has been promoted to chief administrative
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Nov 25, 2025, 09:00 ET A Atento reforça sua liderança global e estratégia com foco tecnológico nos Estados Unidos e na América Latina
"Empresa"), uma das principais provedoras globais de serviços de gestão de experiência do cliente e terceirização de processos de transformação de negócios (CXM/BTO), anuncia hoje um acordo estratégico para a venda de sua subsidiária de serviços tradicionais da Espanha para a ABAI, uma companhia líder em soluções
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Nov 25, 2025, 09:00 ET iCIMS Named a 2025 HR AI Innovator by HR Technology Advice
and strategic investments, further establishing its AI market leadership:Launched AI Sourcing Agent: Available in iCIMS CXM, the
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