TOKYO, Aug. 19, 2016 /PRNewswire/ -- Agile Cloud, Inc., a global provider of Cloud IP-PBX services, announced on August 19 its new product Cloco -- a cloud-based call center service aiming to provide inbound call centers with all needed functions and systems while at the same time reducing their total cost.
"Customers have invested in PBX, call center software and hardware to launch a new call center. We offer all needed systems as a cloud service. Customers can use a full set of inbound call center functions without PBX if they have a PC linked to the Internet. This means customers can reduce CAPEX using Cloco. For outbound, we will launch additional functions soon," said Agile Cloud CEO Fujio Mimomi.
Agile Cloud, Inc. offers Cloud IP-PBX services including basic functions for call center communicators and SVs. Interactive Voice Response (IVR), All Call Recording, Monitoring, Whispering, Mute, Call Parking, Call Transfer and multi-place access are among its features. This service is continuously developed and improved to satisfy customer requests for additional functions.
Cloco is an integrated cloud-based call center service. It provides the various functions needed for an inbound call center as follows:
- ACD (Automatic Call Distribution) with Call Distribution Algorithms
- IVR (Interactive Voice Response) scheduling
- All Call Recording
- Statistics Report
- Seat Status
- CRM integrations
- Text Chat
- Call History
- Call Queuing
- Mute/Call Parking/Call Transfer
- Conference Call
Cloco supports the English and Japanese languages. Additional features for outbound call centers and AI functions will be released in 2016. More information about Cloco is available at http://www.agile.ne.jp/cloco_en/.
Cloco aims to reduce customers' costs. The monthly fee is at least US$500 for 10 seats, and at least US$3,500 for 100 seats.
About Agile Cloud, Inc.
Agile Cloud offers IP-PBX functions as a cloud service in the world. The company provides an extension telephone system with IP phones and mobile phones. The company's head office is in Tokyo.
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SOURCE Agile Cloud, Inc.