AOTMP® State of Industry Report Reveals Top 25 TEM/WMM Suppliers for 2010 as Ranked by Customers First-Ever Rankings Indicate Opportunities Exist for TEM/WMM Suppliers To Better Meet Enterprise Service and Support Needs; Customer Dialogue, Education Important
INDIANAPOLIS, Sept. 30 /PRNewswire/ -- AOTMP®, a leader in fixed and wireless telecom management services for business, today unveiled its 2010 State of the Industry Report, the essential guide for enterprise customers, suppliers, and venture capital firms in the TEM (Telecom Expense Management) and WMM (Wireless Mobility Management) fields. Highlighting this year's report is the first-ever TEM/WMM supplier rankings as determined by those who matter most—the businesses and organizations who actually use TEM and WMM goods and services.
The 2010 State of the Industry Report, which also offers AOTMP's Industry Confidence Index and a comprehensive analysis of industry trends, ranks the Top 25 TEM/WMM suppliers in enterprise satisfaction. Input was received from over 1,100 top executives, finance professionals and telecom operations leaders at U.S. enterprises that use TEM/WMM goods and services. All respondents were closely acquainted with their organization's TEM and WMM program. Suppliers were rated by users on a satisfaction scale of 0 to 10, with 10 indicating the highest level of satisfaction.
Listed in rank order from highest to lowest, the Top 25 suppliers for 2010 out of a field of hundreds of TEM/WMM vendors (suppliers serve both TEM/WMM customers except where noted) are:
- Mobi (WMM only)
- Wireless Analytics (WMM only)
- Wireless Watchdogs (WMM only)
- Avalon Global Solutions, Inc.
- TeleManagement Technologies, Inc.
- mindWireless (WMM only)
- Breakaway Services
- Invoice Insight
- BroadSource, Inc.
- AnchorPoint, A Division of MTS
- Advantage IQ, Inc.
- Integrated Mobile (WMM only)
- PAETEC Software Corp.
- Cass Information Systems
- Avotus Corporation
- Tangoe, Inc.
- HCL Expense Management Services
"The Top 25 TEM/WMM suppliers in the 2010 AOTMP State of the Industry Report can be proud of their achievements," said Tim Lybrook, Chief Executive Officer of AOTMP. "The fast moving nature of the Telecom Expense Management and Wireless Mobile Management industries rewards those vendors that meet the technical, operational and informational needs of their customers. However, this inaugural ranking also showed that much remains to be done. Enterprise satisfaction scores were good—but not as high as one would expect. Qualitative feedback indicates that customers are seeking far more support than they are currently receiving. This represents an opportunity for suppliers who can deliver efficient and knowledgeable service in line with user expectations."
"The Top 25 rankings show that the most highly rated suppliers are not the industry leaders in terms of revenue or customer base size. Many small-to-medium sized vendors, who are capable of servicing large enterprises, earned high ratings through focus on the customer experience, which is as highly valued by customers as the services detailed in the scope of work," stated Timothy C. Colwell, Vice President of Knowledge Operations for AOTMP. "Whether large or small, TEM and WMM suppliers would do well to devote attention to keeping customer relationships aligned with their goals and expectations."
To compile the Top 25 rankings, 2010 AOTMP State of the Industry Report researchers tallied over 1,100 individual responses from enterprises that use TEM/WMM goods and services. Data was obtained via a combination of Web surveys, email responses and phone interviews.
Telecom Expense Management suppliers are defined as those companies specializing in telecom sourcing, invoice processing, service ordering, inventory, reporting and analysis. Wireless Mobility Management suppliers specialize in eProcurement, asset and inventory management, expense management, help desk management, and mobile device management.
Report Now Available
Enterprises, suppliers, venture capital firms and others seeking to gain insight into rankings and reviews of specific suppliers, and to compare supplier performance as rated by enterprises and collected through the 2010 AOTMP State of the Industry Study, may call AOTMP at 800-860-8608 or fill out a contact form at http://www.aotmp.com/contact.aspx to request a comprehensive review session with AOTMP analysts.
AOTMP, headquartered in Indianapolis, IN, is the leading provider of information solutions for managing fixed and wireless telecom environments. AOTMP's proprietary certifications, benchmarks, standards and best practices deliver measurable improvement in efficiency and productivity for managing wireless, voice, and data services. From Fortune 50 companies to SMB, enterprises seeking the best return on telecom and IT services turn to AOTMP's industry research, advisory services, educational programs and performance management systems to achieve operational and financial efficiency. For more information, visit www.aotmp.com.