LANSING, Mich., Nov. 3, 2015 /PRNewswire/ -- Auto-Owners Insurance is proud to once again be recognized by J.D. Power as "Highest in Customer Satisfaction with the Auto Insurance Claims Experience." The company also received this recognition in 2008, 2009, 2010, 2011 and 2012.
Auto-Owners Insurance, which has been involved in a safe driving campaign "W82TXT," was ranked highest based on a study of 11,469 responses, ranking 24 award-eligible auto insurance providers.
The company attributes much of its success to the contribution of independent agencies that represent Auto-Owners and assist in the claims process.
"We must also congratulate our agents who contribute greatly to us receiving the award. By including the right coverages for the customer in the policy, the tone for expected satisfaction is set when a claim occurs," said Jeff Harrold chairman & CEO. "After that, our claims associates and all who support their efforts truly deliver on the promise."
Auto-Owners Insurance has provided the same high standards of service for 99 years. The company's tradition of keeping the focus on serving the customer is how it has earned its reputation as the "No Problem"® people.
Auto-Owners Insurance, a Fortune 500 company, sells its products solely through independent agencies in 26 states. Auto-Owners is the 15th largest insurer in the country, based on written premium. Headquartered in Lansing, Michigan, Auto-Owners Insurance employs more than 4,400 associates. The company comprises five property and casualty companies and a life company.
SOURCE Auto-Owners Insurance