RALEIGH, N.C., June 5, 2017 /PRNewswire/ -- Bandwidth today announces an upcoming webinar featuring speakers from customer service giant Zendesk and hospitality industry software provider Kipsu. The live webinar, to take place on Wednesday June 7, promises compelling insights highlighting texting as a new customer experience channel.
Attendees to Wednesday's webinar will learn:
- Why customer-focused businesses shouldn't wait to add SMS to their customer experience
- How texting and calling work together to support omni-channel experiences
- When to use bots, live agents, or both for text-enabled support
- Recent industry changes and product launches shaping consumer adaptation of business texting
"Calling a business is simple— everyone has a phone number," said Bandwidth VP of Product, Jason Sommerset. "Why isn't it just as simple to pick up a phone and fire off a quick text to any given business line?" Bandwidth's webinar seeks to answer that question, and a few more. "By incorporating SMS into a customer service strategy, you're appealing to the technology that most consumers actually prefer. We want to show today's businesses how to incorporate texting in a smart, scalable way," said Sommerset.
Jason is joined by customer experience thought leaders Ryan Nichols from Zendesk, and Chris Sele from Kipsu. Nichols, the General Manager for Zendesk's Talk product will talk about how incorporating text, as a part of their customer service platform's omni-channel strategy helped them achieve industry leader status. Sele, VP of Business Development for Kipsu's hospitality-focused messaging platform will speak to the different messaging channels available, and how his team has intelligently incorporated several together.
Sign-up to attend Bandwidth's webinar featuring Zendesk and Kipsu by visiting http://bit.ly/2qGhiIS
Bandwidth's solutions are shaping the future of how we connect—with voice and messaging for mobile apps and large-scale enterprise level solutions. At the core of Bandwidth's business-grade CPaaS offering are communication APIs that allow companies to launch and scale next generation apps and solutions using the nation's largest VoIP network. Bandwidth's APIs provide easy access to phone numbers, voice calling, messaging and 9-1-1 emergency services, all built atop Bandwidth's own nationwide network.
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