Bizrate Insights Names 187 Online Retailers as 2015 Bizrate Circle of Excellence Award Winners
Recognition of Superior Customer Experiences and Satisfaction
LOS ANGELES, Sept. 28, 2015 /PRNewswire/ -- Bizrate Insights, a division of marketing solutions firm Connexity (formerly Shopzilla, Inc,) and one of the largest sources of consumer-generated reviews of online retailers in the United States, today announced the winners of its 16th annual Bizrate Circle of Excellence Awards. The Awards recognize retailers that received outstanding online customer satisfaction scores in the past year as rated by millions of verified online buyers.
The 2015 Bizrate Circle of Excellence Award was earned by only 187 online retailers, representing the top 4.6% of retailers in Bizrate's North American Network. Among the factors to determine winners is that satisfaction scores for the Award year must be significantly higher than the program average for all seven key satisfaction indicators. Among the Award winners, 84 retailers received the highest distinction, the Platinum Award, which is conferred to retailers that earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators.
The satisfaction indicators considered for the Bizrate Circle of Excellence Award are:
Point of Sale metrics
- Overall Satisfaction
- Product Selection
- On -Time Delivery
- Ease of Finding
Post Order Fulfillment metrics
- Repurchase Intent
- Product Met Expectations
- Customer Support
"Looking across the last 16 years of the Bizrate Circle of Excellence Award, we are finding that online retailers are trending toward higher and higher levels of customer satisfaction each year," says Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. "We are proud to honor these retailers that go above and beyond the customer experience. Bizrate Circle of Excellence Award winners understand that dedication to good customer service every day and with every transaction, translates to more customers, more loyal customers, and ultimately, increased sales."
"The Bizrate Circle of Excellence Award highlights retailers' biggest successes and pain points in equal measure. In 2015, five of the seven Bizrate Circle of Excellence average scores increased over 2014, one remained unchanged year over year, and one, Customer Support, has decreased since 2014," says Hayley A. Silver, Vice President of Bizrate Insights. "Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers."
"Supplies Guys has been a proud Bizrate Customer Certified and Bizrate Circle of Excellence Award winner for many years," says Chris Irving, Partner and COO of Supplies Guys. "This year, we launched the Bizrate reviews extension in our Google PPC campaign that highlights our Award-winning status and saw– significantly higher click-through rates and conversion rates, resulting in a significant drop in cost per conversion. That's concrete evidence of the power of the Award and maintaining a great experience for our customers at every opportunity."
The 2015 Bizrate Circle of Excellence winners:
123Ink Jets
1A Auto
4Inkjets
A Cherry On Top
ACLens.com
Adorama
Albee Baby
American Musical Supply
AppliancePartsPros.com
AtBatt.com
Austin Kayak
BabySuperMall.com
Backcountry.com
Badge-A-Minit
Bath & Body Works
BatteryMart.com
BaxterBoo.com
Bayho
BeallsFlorida.com
Beanilla
Bed Bug Supply
BlindSaver.com
Blue Nile
Bodybuilding.com
Brahmin
Brighton.com
Build.com
CajunGrocer.com
Callaway Golf Pre-Owned
Carol's Daughter
Carousel Designs
CD Universe
Christianbook.com
Chubby Mealworms
CJ Pony Parts
Competitive Cyclist
CPO DeWALT
CPO Milwaukee
CRC Makeup
Crutchfield
Cutleryandmore.com
Cyberweld.com
DaddiesBoardShop.com
Dave and Adam's Card World
Design Toscano
Dharma Trading Co.
DiscountRubberStamps.com
DiscountFilters.com
DiscountFilterStore.com
DiscountFurnaceFilter.com
Do It Yourself Pest Control
DoMyOwnPestControl.com
Double Inks
Drs. Foster & Smith
Duluth Trading Co.
Dungarees.net
Early-Pregnancy-Tests.com
Eastbay
EasyApplianceParts.com
EliteRestaurantEquipment.com
etrailer.com
Executive Gift Shoppe
Fairhaven Health
Fairytale Brownies
Fox Creek Leather
FragranceNet.com
FrangranceX.com
FridgeFilters.com
Grasshoppers
Green Smoke
Beauty Care Choices
Harvest Essentials
HealthWarehouse.com
Holabird Sports
HomerunMonkey.com
Horse.com
House of Antique Hardware
ineedahubcap.com
Ink Technologies
InkSell.com
Jake Wilson
James Allen
Jimmy Beans Wool
Josh's Frogs
Ken's Sewing Center
Knitting Warehouse
Krill Oil
LatemodelRestoration.com
LD Products
Leatherology
Leisure Pro
LensDiscounters.com
Life is Good
LovelySkin.com
Lukie Games
Mack's Prairie Wings
MardiGrasOutlet.com
MarineDepot.com
Masseys
Merrell.com
MetroMedicalOnline
Microbattery.com
Midway USA
MinistryIdeaz.com
Moosejaw
Motorcycle Superstore
Muir Skate
Music123
Musician's Friend
NOVICA.COM
OnlineLabels.com
OrnamentShop.com
Overton's
paperandmore.com
Parts Dr
PartSelect.com
Perfect Memorials
Perfume.com
PersonalizationMall.com
PetGuys
PetSmart
PetSolutions
Pfaltzgraff
Pink Princess
Professional Supplement Center
Prosource.net
ProTrainings
PtouchDirect.com
PureFormulas
Pyramid Air, Ltd
QVC
RacingUSA.com
RealTruck
Replacements, Ltd.
Riding Warehouse
Rocky Mountain ATV/MC
Rpp Hobby
RubberStamps.com
Running Warehouse
Safety Glasses USA
Sailrite
San Francisco Salt Company
Sanuk
Schneider Saddlery
Serious Puzzles
shopPBS
ShowMeCables
SimplyInk
SKD TACTICAL
SmartPak Equine
smashbox
Sonic Electronix
Sperry
Sport Kilt
Guitar Strings and Beyond
Supplies Guys
Sweetwater
Tactics
TCM Turner Classic Movies
Tennis Warehouse
The Cover Store
The Perfume Spot
The Spa Depot
The Vermont Teddy Bear Co.
TheHitchStore
TheraBreath
TheVacuumCenter.com
TireBuyer.com
TireCrawler.com
tirecrazy.com
tires-easy.com
TotalHomeCareSupplies.com
TruckChamp.com
Tyler Tool
UGG Australia
UncommonGoods
Under Armour
US Cargo Control
VetRxDirect
VitaminShoppe.com
Vulcan Tire Sales
Wicked Whoopie Pies
WindyCityCigars
Woodwind and Brasswind
Yankee Candle Company
YarnSupply.com
zZounds
Platinum Award winners appear boldface
Customer feedback for the 2015 Award was collected August 2014 – July 2015.
About Bizrate Insights:
With over 27 million surveys collected annually from over 5,000 retailers worldwide, Bizrate Insights is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights' core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.
Connexity (http://www.connexity.com) leverages its 17 years' experience with its top eCommerce destinations to help retailers and marketers sell more online.
Using its retail network, proprietary technology, and advanced audience modeling, Connexity help brands find and target the right audiences on any device with programmatic media. The company also helps performance marketers get more customers with syndicated product listings on its shopping-centric publisher network, and with search marketing services that includes hands-on management of SEM, PLAs, SEO and retargeting. And with Bizrate Insights, the company helps retailers keep their customers by supplying direct consumer feedback so they can improve their customer relationships and online store experience.
Connexity, Inc., formerly Shopzilla, Inc., is headquartered in Los Angeles and operates in the United States, the United Kingdom, France, Germany, and Italy. It is owned by Symphony Technology Group (STG).
Contact
George Simpson
[email protected]
203-521-0352
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SOURCE Bizrate Insights
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