Canon Boosts Call Center Capabilities in Sao Paulo Level 3 IP Voice and Collaboration Services to Enhance Regional Customer Service
SAO PAULO, Oct. 14, 2013 /PRNewswire/ -- Level 3 Communications, Inc. (NYSE: LVLT) today announced it has signed an agreement with Canon do Brasil, a regional subsidiary of Canon, Inc., a Japanese company dedicated to developing graphic and document management technologies. Under the terms of the agreement, Level 3 is providing Canon with a range of IP (Internet protocol) voice and collaboration services in support of the company's headquarters and call centers in Brazil.
Operating in Brazil for almost 40 years with a staff of more than 450 employees, Canon do Brasil is using Level 3´s IP voice and collaboration services to more efficiently manage the voice communication processes of its seven regional call centers. Level 3 services support a wide range of phone options for Canon's regional staff, including IP phones for employees whose roles require advanced functionality, "softphones" for those that need greater flexibility and analog phones for legacy support. Level 3's services also enhance Canon's ability to support these options and its entire regional customer service infrastructure, improving the efficiency and reliability of Canon's voice systems. Level 3's services support approximately 70 call center positions for Canon's contact center operators.
"Level 3's global telecommunications services deliver the capacity and high performance for Canon to improve operational efficiency, which in turn enables us to better serve our customers," explains Adilson Soares Gomes, Canon IT manager in Brazil. "Canon makes a point of adopting new technologies to improve our customer experience, and the implementation of Level 3's services supports our goal of promoting products focused on Canon photography and graphic arts. By using an IP telephony model, we can generate more complete information when serving our customers and optimizing internal needs."
Level 3's solution includes a combination of communication technologies such as IP PBX (private branch exchange), SIP (session initiation protocol) trunking and TDM (time division multiplexing), supporting a range of functionality from voice traffic management to collaboration solutions.
"Level 3's advanced communications network and services are capable of supporting the applications that today's enterprises need to improve their organizational efficiency," said Marcos Malfatti, senior vice president of Sales for Level 3 in Brazil. "These service improvements enable Canon to enhance the management of its regional communications centers. We are pleased to support Canon as it expands its market presence and uses our services to improve contact with its customers."
For more information on Level 3's advanced network and service offerings, visit www.level3.com.
With its trademark registered in more than 180 countries and invoicing in the order of US$ 40 billion, CANON is well-known for developing technologies to manage documents and images and for manufacturing a vast variety of products that range from cameras, photocopiers and printers, to optical equipment for the semiconductor industry and professional broadcasting lens. It is the third largest company in the United States in number of patents, in addition to being one of the most admired companies in the world according to a Fortune magazine ranking, in 2013. Present in Brazil since 1974, Canon counts on its own infrastructure of more than 450 employees and a resale network responsible for the distribution of the entire line of corporate solutions. The company offers the Brazilian market a portfolio of more than 70 products among multifunctional devices, photocopiers, fax machines and scanners. Currently, more than 67% of the company's worldwide sales come from these solutions. To read more, please visit: http://www.canon.com.br
About Level 3 Communications
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3's comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500markets in 55 countries over a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc. For more information, please visit www.level3.com or get to know us on Twitter, Facebook and LinkedIn.
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The information contained under the caption "About Canon" has been provided by Canon, which is solely responsible for its content.
Some statements made in this press release are forward-looking in nature and are based on management's current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3's control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company's ability to: successfully integrate the Global Crossing acquisition or otherwise realize the anticipated benefits thereof; manage risks associated with continued uncertainty in the global economy; maintain and increase traffic on its network; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; defend intellectual property and proprietary rights; manage the future expansion or adaptation of its network to remain competitive; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; attract and retain qualified management and other personnel; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3's filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.
SOURCE Level 3 Communications, Inc.