CHICAGO, Jan. 21, 2016 /PRNewswire/ -- ClientLoyalty has just beta launched a new collaborative cloud based platform utilizing analytics that provide much needed transparency for constructive dialogues between buyers and suppliers to optimize business relationships and minimize churn. Features of the platform were the result of dozens of interviews with leading global companies and organizations.
ClientLoyalty's software operates by proactively analyzing direct feedback, social and news sentiments, and operational data, to pinpoint inefficiencies, risks, and relationship benefits, creating a continuous feedback loop between buyers and suppliers. The software aggregates the data and produces a Loyalty Index for users to better understand the strength of each buyer-supplier relationship.
- Improve day-to-day experiences and manage performance outcomes.
- Achieve higher levels of client satisfaction and engagement.
- Realize increased client retention and spend per client.
- Reduce service level risk and avoid switching costs.
- Create transparent, accountable performance that is data-driven.
- Foster a culture of continuous improvement, development and innovation.
The software incorporates the industry accepted standards of Net Promoter System® (NPS®), Six Sigma, predictive analytics, and benchmarking. It includes an Experience Rating which is received from both parties' direct feedback; a Reputation Rating which is reported from indirect social and news sentiment (such as social media and news sources), and a Performance Rating from direct real-time operational data. It is unique in the marketplace because it gives both the buyer and supplier a voice.
"ClientLoyalty's platform fills a critical communications gap; they are opening the kimono and bringing a much needed transparency to the market. It's about time," says John A. Caltagirone, Executive Director, Supply and Value Chain Center, Quinlan School of Business, Loyola University Chicago.
"We spoke to executives, many from Fortune 500 organizations, and the analyst community, and were told our technology represents the next big step in buyer and supplier relationship management. They validated our model of centralizing disparate processes and focusing the attention on relationship risk and reward through data driven analytics. Some called it a breakthrough," said Kent Barnett, Founder and CEO of ClientLoyalty.
According to Supply Chain Quarterly (January, 2016) "Organizations that fail to consider the interpersonal component eventually find that this failure has serious consequences for their operational performance. Because of this, the new generation of business metrics and scorecards must reflect this thinking if they are to capture the full picture of supply chain success."
The beta period will run through March 31, 2016 and has already attracted the attention of dozens of large organizations and their procurement and supplier management functions as well as in account management and client service disciplines.
ClientLoyalty is a software analytics company that helps buyers and suppliers better manage cross-organizational relationships in a more collaborative way, reducing costs and risks in the extended enterprise and helping them grow their business. ClientLoyalty helps organizations continuously improve by analyzing direct feedback, social sentiment and operational data creating stronger bonds of loyalty.
Media Contact: Wendy Glavin, BIGfrontier, Email or (917) 680-8517
Beta test, contact: Jeffrey Berk, Email or (312) 307-5716.
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