HYDE PARK, New York, Jan. 18, 2017 /PRNewswire/ -- Today, CoPilot Provider Support Services, Inc. ("CoPilot") announced it has been made aware of and managed an unauthorized access of one of its databases used by healthcare professionals and notified patients whose information may have been included in the impacted database. Although CoPilot does not have evidence to suggest that any patient information was distributed or misused for purposes of identity theft or to cause financial harm, CoPilot has proactively notified patients out of an abundance of caution.
The database, intended for healthcare professionals in the U.S. to advise patients on whether certain aspects of treatment are covered by insurance, was illegally accessed in October 2015, including limited information of approximately 220,000 individuals, such as patient name, gender, date of birth, address, phone number, health insurer, and in some instances Social Security numbers. CoPilot learned of this incident on December 23, 2015, and immediately launched an investigation and implemented additional security measures. Based on a comprehensive cybersecurity investigation, it was determined that no financial information, medical treatment records or other sensitive information was accessed.
CoPilot has sent letters to patients whose information was in the impacted database to provide guidance about how they can protect themselves. CoPilot has offered identity theft protection services to affected individuals and encouraged those individuals to regularly check their financial institution statements, account statements, and any other relevant accounts for possible unauthorized activity, and to immediately contact their institutions to report any suspicious activity.
CoPilot recognizes the importance of protecting patient information and is committed to taking steps to prevent this type of incident from occurring again in the future, including the monitoring of its databases by K2 Intelligence, Inc., an independent and nationally renowned forensic IT firm.
The company set up a dedicated call center for patients with questions, which can be reached at (855) 205-6948, Monday through Friday from 9 a.m. to 6 p.m. Eastern Time, excluding major holidays.
About CoPilot Provider Support Services, Inc.
CoPilot is a fully integrated healthcare administrative services and information technology organization supporting providers in understanding the complexities of health insurance benefits, coding, coverage, and payments for each of their patients to ensure optimal treatment and better healthcare outcomes. CoPilot leadership includes executives with managed care, government, healthcare IT, call center and innovative portal development/operations experience.
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SOURCE CoPilot Provider Support Services, Inc.