Experian Marketing Services releases study on email acquisition and engagement tactics

NEW YORK, Jan. 14, 2013 /PRNewswire/ -- Email marketing continues to be the hub and driving force in cross-channel integration as consumers are becoming more vocal and more demanding with what they expect from their favorite brands. Today, Experian Marketing Services released findings from its email market survey that addresses acquisition and engagement tactics email marketers use in tackling these challenges head-on.

Email strategies often act as connectors to Website, mobile, social and in-store channels. To provide deeper industry insight and help marketers better understand how leading brands are using specific email marketing tactics, Experian Marketing Services surveyed email marketers across eight verticals about their email-marketing initiatives, including their strategies for subscriber acquisition, mobile and social marketing, testing and creative design.

"We are seeing more email marketers testing new engagement strategies to expand their reach into other marketing channels," said Peter DeNunzio, general manager at Experian Marketing Services' CheetahMail. "Insights from this market study not only confirm that email is still a very strong performer, but it is also a spearhead in the progression towards true cross-channel optimization." 

Fifty-three percent of respondents represent multichannel retailers — companies that have both brick-and-mortar stores and ecommerce sites. These survey results provide benchmarks on which marketers can gauge their own programs, or use as a factor when deciding to implement new tactics.

Key insights in this study include:

• 44 percent of total opens occur on mobile devices
• 52 percent of marketers have used animated gifs in their email campaigns
• Marketers are seeing strong survey completion rates, regardless of offer
• Email is still a strong performer as a generator of both Website traffic and revenue
• Email marketers are testing subject lines and creative more than any other factors
• 78 percent of brands use sales associates to collect email addresses

Download the study here and receive deeper insight on strategies marketers are using for subscriber acquisition and engagement.

About Experian Marketing Services
Experian Marketing Services is a global provider of integrated consumer insight, targeting and interactive marketing. We help brands from around the world intelligently interact with today's dynamic, empowered and hyper-connected consumers. By coordinating seamless interactions across all marketing channels, we enable marketers to plan and execute superior brand experiences that deepen customer loyalty, strengthen brand advocacy and maximize profits. We call it Marketing Forward.

For more information, please visit http://www.experian.com/marketingservices.
For more information about CheetahMail, please visit http://www.cheetahmail.com.

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2012 was US$4.5 billion. Experian employs approximately 17,000 people in 44 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and Sao Paulo, Brazil.

For more information, visit http://www.experianplc.com.

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.

Contact:
Matt Tatham
Experian Public Relations
1 212 380 2939
[email protected]

SOURCE Experian