Establishes the Smart Phone as Next-Gen Customer Service Solution

TORONTO, Feb. 9 /PRNewswire/ -- Fonolo (fonolo.com), the company that makes it easier and less frustrating to call large companies, announced today the availability of its free iPhone application, giving users a convenient way to experience Fonolo's award-winning service on-the-go.

(Logo:  http://www.newscom.com/cgi-bin/prnh/20090817/FONOLOLOGO)

The frustration of having to "press 1 for this, press 2 for that" to navigate through lengthy phone menus is universal.  From quickly changing a flight time, to reaching an agent about your phone bill, Fonolo allows consumers to visually navigate a company's phone menu with a single tap of the iPhone, before making a call.  

"Users have long been asking for a way to use Fonolo on-the-go," said Fonolo COO Jason Bigue.  "Our iPhone application is a powerful way to access Fonolo's unique service – eliminating the hassle of dealing with phone menus, no matter where you are."

With Fonolo for the iPhone, reaching an agent is as simple as "tapping" on a company's menu.  Fonolo automatically does the rest – calling the company, navigating their phone system and connecting users when it reaches the right spot in the menu.  

Fonolo's award-winning service is now also available in an enterprise package, for organizations looking to improve the customer experience for their callers.  

"Fonolo's mission has always been to improve the experience customers have when calling their large service providers," said Bigue. "Happier callers is a top priority for companies seeking to build brand loyalty and distinguish themselves from their competitors."  

Companies that deploy Fonolo-powered solutions can offer their customers visual navigation, integrated directly into their web or smart phone properties, in addition to other innovative customer experience enhancements.  

About Fonolo

Fonolo, the company that makes it easier and less frustrating to call large companies, is privately held and based in Toronto. Fonolo has received numerous awards, including "50 Best Websites 2009" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Fierce15" from FierceVoIP, "Top Telecom Idea of 2008" from Springwise and was named one of the "Top 25 Canadian IT Up and Comers" from the Branham Group.

For more information, visit www.fonolo.com. Investors are invited to write to investors@fonolo.com.

SOURCE Fonolo

Back to top