SALT LAKE CITY, Dec. 9, 2015 /PRNewswire/ -- Steton Technology Group, Inc., the world's leading provider of compliance auditing SaaS technology, has announced a strategic partnership with Griswold Hospitality Partners, a hospitality consulting firm. Leveraging this unique partnership, customers can now better establish service standards, build a performance-focused framework, and implement ongoing processes to measure performance and consistency.
"Griswold Hospitality specializes in the guest experience -- offering analytics, insights, and performance measurement programs to support service initiatives across the enterprise," said Frank Maylett, president and CEO of Steton. "Together with Steton, which provides the tools, technology, and expertise to proactively safeguard enterprise compliance, this partnership will prove fruitful for any service organization -- regardless of their industry ranking or size -- who are focused on customer experience and delivering their brand promise."
Included with Griswold Hospitality's offerings are performance measurement evaluations, development of custom service and facility standards, standard operating procedures, and strategic training to enable organizations to protect their brand, increase accountability, compliance and consistency for the customer.
"Companies invest tremendous resources to achieve their goals, motivate employees, and exceed guest's expectations," said Jayne Griswold, founder and president of Griswold Hospitality. "They do this by establishing service and facility standards and then implementing a systematic approach to hold themselves accountable. The most effective way to drive those standards to achieve positive business impact and translate it into revenue growth is to measure the experience and act swiftly to remedy issues or flaws in consistency. Steton's technology solution allows us to collect data and quickly deliver insights to our clients that are not only intelligent, but actionable. This solution is the most advanced and comprehensive data collection tool I've seen in my career."
- Steton mobile and cloud-based software helps organizations improve the quality, safety, and sustainability of their products and services.
- Steton serves more than 285,000 users in 120 countries and territories speaking 40 languages:
- 105,000 food service restaurants
- 27,000 hotels and resort properties
- 13,000 grocery and retail stores
- Steton customers range from regional chains to the world's largest brands.
Founded in 1997, Steton was the first company to deliver business performance software that enables companies to run more efficiently, stay in compliance and strengthen brand consistency across the enterprise. Steton is now considered the industry standard for food service, hospitality and retail. Approximately 1.7-million assessments and 200-million questions are answered annually with Steton's cloud-based software. Enterprises use this enhanced visibility in each aspect of their operation to continuously monitor processes, identify problems, implement corrective action, and repeat successes. With greater, actionable business intelligence, companies can become high-performing organizations, increase same-store revenues and uncover strengths they can leverage enterprise wide. Steton is headquartered in Salt Lake City, Utah. For more information, visit www.steton.com.
About Griswold Hospitality
Griswold Hospitality Partners strategically focuses on supporting quality initiatives through forward-thinking service standards, implementing strategies to fuel and sustain culture shift, and utilizing technology as a way to keep the next generation of the workforce engaged, connected and motivated. Widely considered a leading travel industry expert with over 25 years in the luxury hospitality industry, founder and president Jayne Griswold formed Griswold Hospitality Partners in 2015. Building foundational partnerships with the world's leading hotel brands, Griswold will maintain her main focus as an advocate for the hospitality industry. Jayne Griswold brings expertise from her roles as Executive Vice President at Forbes Travel Guide and Managing Director of Service & Hospitality Solutions at United Airlines. Griswold Hospitality Partners is headquartered in Chicago, Illinois. For more information, visit www.griswoldhospitality.com
Press Contact: Jill Curtis | 801-676-1879
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SOURCE Steton Technology Group